Dr. Tony B. Smitherman, MD, Lubbock TX
| Address | 301 Utica Ave, Lubbock, TX, United States |
| Phone | +1 806-797-4985 |
| Website | greatbones.com |
| Categories | Orthopedic Surgeon |
| Rating | 2.3 6 reviews |
Nearest branches Center for Orthopedic Surgery — 301 Utica Ave, Lubbock, TX, United States |
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Dr. Tony B. Smitherman, MD reviews
6Dr. Smitherman replaced my knee in April 2023. He is an excellent surgeon. I highly recommend him. His staff was great too.
The staff is awful. Melissa I believe is her name is losing business for the dr. She is rude and uncaring. Apparantly they don't need the business. She weeds out patients she doesn't want the dr.to treat. If he is aware of this then he is at fault also. Horrible customer service. Stay away! And supposedly they don't care no one ever called me back after the manager was informed. The patients are the reason you are employed!
Dr Smitherman replaced my left knee. I find him & his staff to be the absolute best!
If I could give this office 0 stars I would! Whoever the woman at the front desk is has been rude to my mother and insensitive toward her situation.
I understand doctors have a right to refuse service to patients, but to not even see one due to the patient
being in a pedestrian accident because you’re afraid to not get paid by the insurance? It’s a shame when monetary gain takes precedence over patient suffering.
The staff could most definitely take a lesson in compassion and care. Highly disappointing that there are offices that treat patients like this.
My mother was involved in a pedestrian accident over a year ago & has been in chronic back and shoulder pain ever since. It’s not for lack of trying to see a competent doctor either as she has been turned away by this woman who claims the doctor won’t see her regardless of circumstance due to her being in an accident which she had no control over. They are complicit in allowing suffering and deterioration of health. Shame on you for that.
Train your staff better please!
Dr Smitherman is an excellent dr, unfortunately his staff does his practice a huge disservice: they are unfriendly, non-communicative, rude and definitely NOT patient centered. I was a long time patient that ended up finding a new surgeon due solely to the staff. I am certain he has no idea, but perhaps he should.