Driver's Edge Complete Auto Repair, Keller TX

I’ve been here 3 times now and have had absolute wonderful experience. They always are as quick as possible, they are helpful and professional, and it really doesn’t matter who is there because everyone treats the customers well.

Took my car in because I was having problems starting. The manager was super nice and got the mechanic on it very quickly to test it out!
Waiting inside I noticed office area was very clean, nothing like I had seen here before.
They found out what was wrong and up and running! No problems now!
I will definitely take my car here for all my car needs from now on!

Please stay away from this location if your only option is dealing with the store manager, Joe Davis. My wife took her 2018 Toyota Highlander for a regular maintenance (oil change). Later same day, I received a notification that front and back brake pads/rotors needed replacing. When I called to follow up, Joe quoted me about $2,000 as the cost to replace these parts. After informing him that was quite steep, he said the best he can do was $1,850 which he said was same price employees get for similar work. I expressed my dissatisfaction with the location as we’ve always had this same vehicle serviced at this location and no one informed us the pads were getting to the point of impacting the rotors. Bottom line, upon getting to the store to pick up the car, I met Brian, who upon hearing I wasn’t going to return to that location again, took it upon himself to apologize and review the bill. He eventually got it down to $1,099 which was still too high for such work, but this was the best he could do considering how Joe Davis had coded the bill.
The only reason we may consider returning to this location is if Brian is available to help as Joe Davis has no issues ripping his customers, even repeat ones like us. Truly unfortunate. Thank you Brian for your efforts to make things right…. Decent folks still exist.

Drove my truck up on a Saturday because I could tell there was something wrong with my brakes. They didn’t have anything open so I made an appointment for Monday. When I asked what the cost of pads and rotor replacement for all tires was, I was told $1800- $2100. Half of that if it was just the front or just the back. I determined before I dropped the truck off that it was just the back pads and rotors that needed to be replaced. I went and looked up the cost of parts for that and it was around $300. I dropped the truck off at around 10: 30 and told them it was just the back pads and rotors that needed to be replaced but they still Wanted to do a break diagnostic check. I told them parts for the back brakes was around $300 and that their Estimate of $900+ seemed a little high and the response was that they were a franchise and he didn’t make up the prices and that also they offered a warranty on the brakes. Ok. They finally finished the brake diagnostic check at around 3: 30- 4: 00 at which point they told me it would be $1100 for pads and rotors for the back brakes. When I asked for a breakdown and a print out of pricing I was told, again, they were a franchise and that they can’t do that. I told them they was too expensive and took my truck to the tire shop in North Richland Hills and they were able to do the job for $500 out the door. I’m all for a company making money but over double what a competitor charges is ridiculous especially considering they were charging $800 worth of labor for $300 worth of parts. They’re polite there yes, but companies can rip you off while being polite. Do your research before you commit to anything. Obviously I’ll never be back.

I called around a few places to see prices and wait times. I spoke to Brian and Corbin, who were SUPER helpful and accommodating. They got me in right away and was in and out for my oil change. They even told me about the coupons they had online. Definitely recommend. Will be back!

Didn’t proceed with the repair, but they were super helpful in recommending some options for me regarding my car. They were very patient and generous about allowing me to park vehicle on-site while I arranged a solution to get my vehicle picked up by a wrecker.

Staff are friendly & professional. Just feel like the charges for parts are too high. Understand there’s a mark up, but over double retail seems excessive

My experience was very good. Concise clear description of problems and pricing. Easy to work with and friendly.

I’ve used their service several times over the past 4 years and have always found them to be dependable and honest.

Great experience, very knowledgeable mechanics, I recommend this place for all auto needs.

Driver’s Edge at 301 Main St is the worst shop that I never been before. Worst in customer service and over pricing. I waste the whole day there for nothing. I wish i could gave them more star!

They did a great job. The analysis that was performed prevented me from having to pay for unnecessary repairs.

Great work here. Also, a friendly staff and the manager Joe T. Davis makes you feel like a long time friend.

Great service. Parts were in stock and professionally installed. Exceeded my expectations and very friendly and courteous service.

First time here. Came in for an inspection. Have used another Drivers Edge but will come back to this one!

We needed an inspection for our vehicle and it failed based on two tires which we were told that we could buy tires from them in order for them to do a full inspection. We took it to another mechanic and it passed w/o any issues.