Dunkin', Frisco TX

The service at this location is terrible. They are so rude and impolite when taking orders inside or in the drive-thru, even though I take no time at all telling them my order because I know exactly what I want. They ALWAYS get coffee orders wrong - twice for me and once for my husband. Friends have told me the same. I’ve given up on this place.

The only consistency is the lack of getting my order being made properly, this includes a complicated order of hot coffee with cream and sugar.

Are you kidding me? Since 380 location is disgusting, I drove to Frisco. When my order was taken, the lady seemed impatient. I was ordering for 3 people. No one was behind me. The young man at window was competant, nice and appreciative of descent tip. Received food and drinks. The sandwiches seemed hot. So I was happy and drove away. On the road, I took a sip of coffee. It was hot. The sugar and cream was perfect. But I felt like it tasted toasted. I ordered Toasted Almond, as I always do. I thought, this doesn't taste like almond, at all. I look at the cup, it's decaf coffee. Which I've never ordered in my life. I was like, ok whatever. I'll drink it. I get to about a 1/4 of the cup left, I take a drink, a mouthful of GRINDS, is what I get! I'm trying to spit it out, in one blow, since its SO MUCH! Open my sandwich, no butter as ordered. But the packaging felt hot. First 2 bites, warm. Not hot. 3rd bite (wth). I'm assuming these are microwaved, and definitely now a second location, not long enough. Literally cold. But not as frosty as 380 location. Cold (not room temp even). Very disappointing. I thought my bill was a little high, but payed no mind. Low and behold, I got an extra sandwich, not ordered but charged for. I have no idea what's happened to all these DD's. I've been to this one specifically many times, in the past, and never had a problem. $35 later, I will pass from now on. DISGUSTING! Thur, Dec 1st, 11 am. Place was dead, so why is it so horrible. BYE DD! Do better.

I don’t usually have bad interactions here and honestly not sure why I did. I ordered a chai latte and got back essentially sweet milk, you could even see the lack of chai as it was pure white. I was still at the window so I just waited for someone to notice. When she came to the window I said I’m sorry but this is literally just sweet milk can I have more chai in it? She got an attitude and I really just don’t understand why. It also seems she was taking orders as well. I’m not sure interactions with customers is her thing. Idk maybe shes just having a bad day but there was no reason to be rude. It’s definitely not a way you want to start the morning, and whatever is bothering her I hope gets better. I can’t imagine waking up and being that unhappy.

I also want to add that there was no line and it wasn’t busy in store. I understand the pressure of customer service and how they can be very disrespectful, but to talk to someone like that for no reason is crazy. Esp when you don’t know me like that. Two stars bc the food is warm and the guy that was working out more chai in it and was nice.

Edit: food tasted terrible.contacting dunkin directly to get a refund.whole experience was trash, and I’ll be sticking to the other two locations.crazy, I’ve been going here for 4 years:/

Messed up order as usual. Dont even use app anymore. Still have to wait and orders are always wrong.

I have gotten drinks and food from the drive through multiple times before but recently went in to go to the bathroom and was going to get food after. Until I saw this bathroom. Disgusting. Some might say that this is just a bathroom, but this is also a reflection of the rest of the establishment.why have the cleaning stuff on top of the toilet if you’re not even going to clean? Now every time my friends ask if I want something, I will be saying no.

Bad service and no one smail there and the Donuts never ready always I'm waiting minimums 7 min after 5 am.

5th weekend in a row. They NEVER have what you are looking for. It's as simple as placing an order to corporate if people are consistently asking for it (i.e. French curlers)

This place is a shame and puts a bad mark in the community. This location does not have enough space for a drive through, for the last 3 days it has blocked the road from traffic and i don't even know why? I have ordered coffee twice from there and a sourdough breakfast sandwich and nothing has been right for any of my orders. I would avoid this location as you can tell it was rushed at opening and clearly no one is trained

The emo boy on Saturday September 10 was very helpful to me and my family. Thank you for giving us great service

My app was not working for a free medium drink to order on the app so Mo was so nice and gave me a free drink and said use the free drink next time. He made the best drink

When ordering an ice coffee, I have repeatedly had to ask to actually have coffee put in the cup and not just ice, cream and a splash of coffee.
Unfortunately today, someone else picked up my coffee and I wasn't able to complain.again.
I would advise calling back to the Dunks mother ship in Massachusetts and asking them to send down someone to properly train you staff on how to make a coffee.
Donuts and coffee.it is what the company is about.

I always enjoy going to this location, until I was encountered by this extremely rude young lady at the drive through window, I simply ask hi how are you! And she just death stares me in the face with no acknowledgement and hands me my drink… I proceed to say I hope you have a nice day, as she literally just stares me in the face with no expression to where I just have to drive off. I felt as though I was the one providing customer service and really made my experience bad.