El Paso Storage Units - Valley Self Storage

Not to happy with check out process from the facility. I called to inform them about me checking out and I was told I needed a 10 day window prior to check out. They had me pay another month. After informing them I was checking out the next month, on the day I made arrangements to get my belongings, I got to my unit to find a Manager lock on it. I had a Uhaul truck and the office was conveniently closed. My unit was current, which did not require a lock for lack of payment. It seemed to me like they did it on purpose to make me struggle and make me pay another month. I would not recommend to anyone. Avoid this location!

Great customer service. Great storage units at a great price.
This place is great!

Ralph was extremely helpful throughout my experience and transparent about the costs. I appreciate the month to month payment and hours to come in and put items in my storage.

Recent events have caused me to not ever rent here again. Why have a gate if it’s gonna stay open most of the time? Insurance here is worthless. There’s no point to pay for it if there’s a chance they might not help you if someone breaks into your storage! Think twice before renting here!

By far the best experience that I have had as far as renting a storage by far the best prices and Ralph the representative attending us very helpful and thorough with the rental agreement will definitely be recommended!

Great customer service! Always available and willing to help. Storage is spacious and neat.