Element, Arlington TX

I been having roachs problems every since i been their and they keep telling me samething it’s the neighbors down stairs and that’s just one thing my dishwasher been stop working it has water sitting in it for so long thst it turned green and it smells nothing been done about that an I also have many more small problems that they haven’t fix or came looked at but they always say we going to take care of it but be late with rent they coming to give you eviction papers or they calling or email I advise no one come here you better out on street

I’m going to keep it short and simple. Don’t live here. EVERYONE and I mean everyone that lives here has issues. You talk to neighbors they all have relatively the same problems and use the same word, “regret”. I wouldn’t live here unless you are desperate. You will also pay $25 for valet trash just for them to take 4 days to pick up one trash bag.

Like mentioned in other reviews, work orders are falsely completed. I was a resident up until march 2023. And I am still waiting on a $1000 refund they were supposed to send out months ago. My husband has been calling and no answer, very convenient. Do not rent here. It’s not worth the trouble and they will steal your money.

I could give a zero rating I literally would. I moved in a june 15th 2023. It is now august and so far nothing works. No hot water, the dishwasher doesn’t Work, the shower doesn’t work properly, there’s a leak under all the sinks, the toilet leans forward, there is rust in every drain and my refrigerator has been falling apart since i moved here.the oven DOES NOT WORK. It is infested with roaches and spiders and everything else you can think of and they make you pay for pest control but pest control never comes so you’re stuck in your unit fighting bugs and insects. My bathroom counters have burn marks all over them and my kitchen counters are literally peeling and cracking.and my unit always reakes of smoke smell AND I DO NOT SMOKE… I am also pregnant…. I had to beg for a mailbox key and just received one last week after 3 months of being here!
I first did the walk through at move in and turned it into the office.nothing. I then put in a service request and they keep telling they’ll come but nothing has been fixed. I’ve been to the office multiple times about this issue and all they do is lie. They only care about the money. I’ve sent emails and always get the same thing. I’ve also even reached out to the management company with pictures, videos etc and NOTHING! The property is not well kept and there is dog poop and trash everywhere
The assistant in thre office is very rude and irresponsible as is the property manager. The only problem they solved was sitting a plastic trash can at my door and thats it!
The property is overpriced and there are absolutely NO amenities, there’s no remolding inside the apartments. Management is more focused on the outer appearance of the property rather than tending to how horrible the insides are. Plumbing is horrible, You have to pay rent every month but nothing gets fixed in your apartment, management is here for a check and not concerned about the tenants. It’s not worth the money. Also, when i moved in there was a special i received a 500$ gift card at move in and was supposed to receive a $500 check on July 15th (30 days after move in) and still in August i do not have that check and they keep saying I will receive it and still have not go it half way thru august.
I will be paying to breaking my lease and go elsewhere. DO NOT WASTE YOUR MONEY
Please don’t move here.edit: they also send FALSE work order completions when NOTHING AT ALL has been completed

These apartments really are amazing, maintenance and management are always there for me and is so peaceful

I just moved to The Element and I love how helpful the staff is! I didn’t think I would get approved with my past credit hits, however I did! Come check them out, they will take care of you

The area is great but management and maintenance leave alot to be desired. Management doesnt reply to complaint emails sent via the residents portal you have to hunt them down. I had an almost two week situation where the my bathroom would fill up with cigarette smoke for 5 hours+ in the evenings after 6pm. It happened consistently and would make my whole unit smell as if i was the smoker and gave me a mild respritory infection. I complained and made a work order that never got address but was lovingly marked "completed" despite maintenance never stepping foot into my apartment. I ended up spending over $300 out of pocket to get a third party hvac to come inspect my unit and pay for supplies to fix the issue. The manager Naomi took days to come out and when i provided my reciepts to be reimbursed she advised she would review it but to this day has not followed up even after two calls to the office voicemail and two emails.

Susie and Miriam are great! I lost my wallet and one of my neighbors took it to the office. They reached out to me multiple times until they were able to get in touch with me and held it for me until I was able to get it.

I've discovered my ideal haven at The Element Apartments. From the first day, it felt like home. The staff is incredibly friendly and welcoming, creating a strong sense of community.

The grounds are well-maintained, and the maintenance team is prompt and professional. Living here is stress-free, knowing that everything is taken care of.

The Element Apartments offers a peaceful environment, despite its convenient location. The beautiful landscaping adds to the charm, making coming home a visual delight.

With its great location, The Element Apartments provides easy access to amenities. The friendly neighbors contribute to a warm and inviting atmosphere, making it a wonderful place to call home.

I highly recommend The Element Apartments to those seeking a truly comforting and inviting living experience.

Thank you, The Element Apartments, for making this place feel like home.

Excellent attention from Miriam, the service is excellent, they guide you, guide you and give you the best options to rent according to your needs, apart from the process is simple and very practical.these apartments are really worth it, thank you very much, we are happy

Our tour today with Miriam was absolutely amazing. She explained everything in great detail and was able to answer every question that we had. We definitely look forward to moving here.

Not recommended at all. I recently had bad experience with the apartment management. I submitted my application approx. 16 days before my moving date but didn't receive the lease papers anytime closer to movement date. There were so many mis represented facts about the unit, completely false and virtual tours constantly denied me being moving from out of state. In spite of following up 1000 times and requests to contact property manager constant reply was, manager is in some conference call. The front desk person is extremely rude and for every inquiry mentions to check website and you found nothing there. There were multiple requests to reimburse the application processing fee which they have taken but never processed but they clearly refuse. Its seems some sort of scam. Not recommended at all.

Giant shout out to Rocio! She had limitless patience with me re-establishing my flex account. Rocio is the best!

I had one of the best experiences going through the rental process at my new apartment home at The Element Apartments. I love my apartment and the staff was super friendly and very knowledgeable about the offerings available as I was looking to move. Go see Manager Rocio and staff to see what they have available!

This place is operating against fair housing law. During my application process they told me I’d have to pay a fee for an ESA federal fair housing clearly states this is completely illegal. Also, I am unfortunately handicap and the unit i would have been moving into had no handicap space any where close to it. I asked if one could be put in and they said no but that I can pay for a reserved spot. AGAIN completely against federal fair housing. They are required per fair housing to make reasonable accommodations at their expense. Not to mention the complete inability to reach some one at the office. They approved me with out even running my screening. So lord knows who they let move in. Please don’t waist your time here. I will
Be reporting my issues with fair housing. Properties like these should not be allowed to operate.

This place is terrible. Please don’t move here. We don’t even have a laundry room right now. No one cares.