Encore SoFlo, San Antonio TX

Lived here for a few years, still do. Amenities break often and take a long time to be repaired. Vehicles stolen and vandalized (happened to me twice in 2 years) in the parking lot, little to no security. The office staff has been cordial and the location is great. Maintenance is usually fast. We like our apartment. But the high rate of crime and inaction from management makes it hard to want to continue living here.

I toured here recently and though I chose to renew where I’m currently at, I have to say the office staff was incredibly sweet and welcoming!
I spoke with Paul who helped me through all of my options and was proactive in meeting my needs. While I was on tour, the manager, Amanda stepped in to introduce herself and was so sweet and bubbly! I also met Caleb who was very kind and made sure I had all the information I needed.
I loved the vibe of this place, the amenities were well kept, clean and so spacious.
I would absolutely lease here in the future and am definitely keeping them in mind!

WOWZA I CAN’T WAIT TO MOVE IN. I’m horrible with names but the leasing agent was SO helpful. You can tell he’s proud of his property and loves to help people find their new home. I locked in a corner unit with an AMAZING view of downtown. I was spectacle about parking in a DT apartment but encore soflo comes with its own garage to park in! Makes it so much easier that they have elevators in there too so I don’t have to worry about carrying my groceries up the stairs. The walking score for this place? *chef kiss* I can’t wait to go grab coffee just cause it’s down the street. Thank you to the amazing staff in here for helping me find my new home.

Property staff is amazing and they completed my work order in a timely manner. So glad I chose this amazing property in Downtown San Antonio.

Exceptional Staff, Beautiful & Clean Downtown Property, Pool is Serene, I’m never moving

The office staff was an amazing and made me feel so comfortable and at ease with the application process and the apartments are beautiful.

Been living there for 6 months & the day I moved in my place was amazing. Work orders have been done fast & with in hours. Office staff have been very friendly & helpful when it comes to concerns & solving problems. The amenities are excellent & the pool is amazing. It's a beautiful place that would recommend to friends & family.

Beautiful apartments. The office and maintenance are very helpful. Great experience. Will definitely recommend.

My experience at Encore SoFlo was so warm and welcoming from the moment I called in to inquire about the rates. Kaleb and Paul were very nice and patient! It felt like I was at home the moment I stepped into the leasing office! Thank you guys, I’m excited for my move in date!

I’m not even a resident. I scheduled an appointment ahead of time as I was interested in possibly becoming a resident. Everything was going good until we showed up for the appointment. One of the things I hate about apartments is that once you sign the lease, management blows you off. Encore SoFlo, we weren’t even residents yet, and the employee completely blew us off unprofessionally when we showed up to the appointment. The staff clearly wasn’t wanting to be there andas an excuse blew us off. He made it clear that he did not want to show us around the facility nor did he want to provide us with any information. Very unprofessional.

I would recommend anyone to live here. The location is incredible. Also, management is nice, responsive and caring. Amanda and Caleb are always there to solve any issues you might with a smile and as quick as possible!

Units are nice, and maintenance is very fast when fixing things.there is no garage security, and people cars are often broken into. I had a shattered passenger window a couple weeks ago and this seems to be a very common issue for people after talking with management.

Hallways/stairways/garage are pretty gross. Stains, garbage and overflowing trash rooms.

Office staff is pretty aloof with current residents. I was getting double charged for trash and pest control services for the entirety of my lease despite me telling them every month.

Delivery services have no access to the building, and if there is no one in the leasing office (which is often, despite their working hours), they are unable to deliver your package.

Homeless people are often sleeping on benches around the building.

Overall, the rent is expensive and other than the units, this place is not worth the price.

I was a resident from October 2021 until January 2022. I can provide evidence unlike some of these comments, they are a bit suspicious. I'll keep reposting this review if it gets deleted.

Things I didn't like.

1. Management does not have a lease transfer system in place. So, let's say you live in unit A, and want to move to unit B. Then you must relinquish the renewal of your lease on unit A, and apply to unit B. However, this process does not lock unit B for you, so anyone can come and take it before you. At the same time, anyone can come and take unit A. So, it is very possible to end up without a place. This happened to me, two weeks before my lease renewal. Management suggested I applied to this other unit. I ended up having to take off time from work and apartment shop. No consideration.

2. The complex corridors have carpet. You will find all sorts of smells and visuals on them. Especially if you live on the first floor where there is more traffic. Get rid of the carpet, especially when people don't care to pick after their pets. I can't see how the cleaning cost justify having them.

3. Don't bother cleaning when you leave, management will still charge you a full cleaning fee, they will also charge a full paint job.

4. During summer time, the smell from the dog park is really foul, I almost throw up. You can smell it very strongly from the garage. Clean this area more often.

5. Management is not liable if you, a resident, have your car tow on the property. Finding parking is very hard, and if you live on the first floor, you may find yourself having to park on 6 and 7. Apparently, levels 1-5 are for residents, and the rest for guests.

6. Breakers trip at time if you have too many appliances running.

7. The fire alarm misfired at 3 AM during a workday, and the south east section of the building was evacuated. We never got an apology or an explanation from management.

8. The property is not very guest friendly. You are limited in the number of people you can host at the common areas. So forget about hosting parties, but I've seen people do them.

9. Management uses a third party service to do valet trash, and you cannot opt out of it. At times, the third party provider forgets to pick the trash at the property. What's even the point of having them if they are not reliable. At that point, I was just taking my own trash.

10. The building has Airbnbs, I personally don't have a problem with that; however, the Airbnbs guest have complete disregard for the residents and the property. Use a different platform or have a vetting system as strict as the residents that live here.

Things to know, neutral.

1. Many things break, the package lockers, the fobs, the garage door, the elevators. Although this is no fault of management, just be aware.

2. Rent increases if you renew, but mine only increased by $20. I had a conversation with a staff one time about it, and they said that it's a case by case basis how large of an increase you may get. I suppose it depends on promotions.

3. Water ran around $40-$50, and electricity was between $70-$100 for two people. We ran the dishwasher every day, washed clothes once a week, made homemade food 90% of the time. I had my work computer, and tv on for most of the day. The AC was kept around 70º, and off in temperate days. Your mileage may vary.

4. Insurance is not required, but I recommend it. Management has liability insurance that will cover damages outside of your control. However, I saw that a resident on the first floor had a broken window. I'm not sure who was liable, so better be safe than sorry later.

5. I never felt unsafe in the area.

The property itself is not bad. Close proximity to the Riverwalk, Mission Trails, San Pedro Creek newest expansion, the ATT center, Southtown. If you are able, you can even get to the Pearl area without a car. The appliances are modern, great diversity of unit designs, lots of storage inside the apartment. However, as competition increases in the area, we'll see how it goes. There are a lot of options in the area.

Worst place I have ever lived they towed my registrated car without reasons and they said they are going to reimburse me which is about 200dollars and I moved out August never gave me prorated rents and never gave me back for the deposits. And when I visited office there is no management and they told me they cannot do anything and call corporate but the number that they gave was the toyota car rental company! Ridiculous! I have first two year with good experiences ever since the management changed I have all bad experiences… don’t recommend this place be careful about these issues. I hope no body will be harmed and have problems like me.

I had an exceptional stay at Encore SoFlo. The location is convenient (very close to downtown), the amenities are top-notch, and the staff is genuinely helpful and friendly. The community vibe here is unparalleled. If you're looking for a place that feels like home from the moment you step in, this is it! Highly recommended for anyone seeking a comfortable and vibrant living experience.