Enterprise Rent-A-Car, Uvalde TX

Kendall was simply awesome. She had just the vehicle I needed while my truck was in the shop for repairs. She took the time to explain everything to me, and even let me know if a rental truck was available.
I recommend Uvalde Enterprise to everyone I know that may need a rental, and I will definitely rent from them again.
Courteous and friendly service is always a huge deal for me, and the people there were great! 5 Stars for sure!

Terrible place, 3 times in a row messed up reservations, didn't have car available, wrong type of vehicle. Awful place

Highly recommended friendly helpful great staff. Easy to book reservations on line. Very satisfied with my rental and visit.

I was desperately needing a rental car on short notice because my own car had to be put in the shop and I was 40 miles from home.
Sierra was on duty and was able to get me into a rental and on my way.
The car was in exceptional condition and a joy to drive and use.
I will definitely return to Enterprise for all my rental needs.

Worst customer service ever! Was the first customer of the day for a 9 o’clock pick up, an hour later the girl finally comes from the back “from washing cars” only to tell me that because she could not verify my address so she couldn’t rent me a car. I guess a toll road bill with my name from the state of Texas toll roads isn’t good enough, oh and my matching DL address.

I scheduled a reservation online to Saturday bc the website said they’re open until 12 Nd they’re closed. So there goes my plans.

Never again.the girls are rude especially after you question" why would you show as having inventory when you dont? "answer: "we had 2 cars coming back before we close at 6pm, after 530pm". "why didnt you call me to let me know you didnt have inventory? "-answer: " we didnt call because we thought 2 clients would bring back their vehicles between 530 and 6pm but they dont answer our calls". "Is there anything else i can borrow? "-answer" as you can see our lot is empty, we have no vehicles" (After seeing a white rental van on the lot, that i have borrowed in the past). One of them asked to see my card to make sure it was the right kind of credit card.i told her it was.it was one iv used MANY times with Enterprise and Hertz. Which was pointless to do since they were not offering any assistance.i called costumer service and they saw that their inventory was marked as "sold out" around the same time i had arrived for a vehicle i reserved. When i had first called they had "available 2 vehicles". And the service rep told me she had to apologize and go with what the locations says"sold out". And there was nothing i could do there.
They asked me to go to the other location 2 hours aways. I let them know i was on a last minute emergency ride.

I had to go through the whole week hitching rides during my fathers funeral services and errands. This tiny town doesnt have U er or Lyft, nor taxis.i was and still am very upset and embarrassed And to find another ride to the airport in San Antonio which was another 2 hours away from town.
Not coming here to this location. And i suggest calling the location after making reservations to make sure they actually have inventory AVAILABLE.or they will will make you feel like a fool for stopping in, waiting and waiting your time and other's.
And to whom ever wants to waste my time to apologize, leave it for the birds.talk to your staff instead and find a new efficient, more respectable way to running that location. Thank you for the humiliation during a rough moment my family was already enduring.

Set up everything online, quick & easy. Disappointed because the vehicle I requested wasn't available but it does say "or one similar" Ladies were very friendly.

I am a regular customer. Friendly service. Book your preference at least a week ahead for best experience. Great for a weekend drive just to get away

Enterprise in Uvalde Tx has improved in the reservation department. The company actually holds your reservation and has the car on site on the day it's requested. Great Job Leslie and Cierra!

The staff was very nice and knowledgable. They even gave me a ride to pick up my car from the dealership on a busy friday, awesome service!

Was told a hold would be released in 3 days and I have a Vegas trip coming up the funds were not released now I have to wait? Thanks Enterprise of Uvalde Texas for nothing

I pick up a vehicle every Monday and the service is great! This office has me on the road and ready to start my work week! If something comes up with a vehicle they take care of it right away! Great job guys!

I was skeptical when I read the multiple negative reviews as a few years ago I rented from this location a couple times and never had an issue. However, I made a reservation several days ago for a full size truck, but when I arrived they notified me they only have a small truck or a minivan. Definitely not what I asked for and now I have to rearrange my entire weekend due to their incapability to complete their job properly and efficiently.

How are you going to tell someone that they can't pick up a car when they got a RESERVATION! Terrible servive! Doesn't even deserve one star!