Enterprise Rent-A-Car, Allen TX

This place does not skimp on customer service. The store Mgr checked me in and he was excellent and explained everything in detail; from the way the deposit works to helping me identify dollar size damages to ensure I would not be charged.

Shannon checked the vehicle back in upon my return and she was so sweet and helpful. I’m sticking with and recommending this location. Excellent service!

-Dom Givan

Had to rent a truck twice in the past couple weeks and was blown away by the speed, friendliness and quality of the vehicles. Super clean, new trucks and incredibly fast check in and check out. Will be back.

Manager was rude and made us stand outside for ten minutes before coming out. Told we have to go to McKinney after this location is the SECOND place we’ve been sent. As a platinum reward member I expect better from enterprise. I would never voluntarily rent from this location or likely enterprise again. I’m sure there are rental agencies that treat their top spending customers better.

We have rented from this location several, and we have always had a good experience. The service was prompt and by reserving our vehicle it was a smooth transaction for pickup and return. Thanks.

BEWARE: Enterprise needs to be more customer friendly and needs to have the old motto " The customer is always right" not sorry that is just how it is sorry. I did have a great experience with the woman that helped me return the vehicle. I made the mistake of choosing the new vehicle rental option "You Click. We Pick.
Vehicle determined upon pick-up (Compact or Larger) or similar. When I went to pick up my vehicle for our July 4th week vacation I found that out of anything they could have chose they picked a Nissan Frontier Pickup truck. Now I was traveling from the Dallas area all the way down to South Padre Island so this thing may not be a comfortable ride and not to mention how much gas a truck was going to use and cost me for the trip down and back about 1000 miles. I had to argue and argue with them about this decision and they kept saying well you just have to take what we pick. I said but a truck really it does not mention anything about trucks being included so finally they gave me a Nissan Versa which someone turned in while I was there claiming it had an issue pulling to one side which they said this is the third vehicle he had returned so he took the pickup and they gave me the Versa. I asked if they were going to make sure there was no issue they said it was fine. When I got ready to get in it the airbag light was on so I asked them why they said it was probably nothing so I said are you going to write this down and grantee that if we are in an accident it is going to work? Well they changed their tune and cleaned up another Nissan Versa for me. My review for this vehicle is Do NOT get one for a trip too small, very uncomfortable and this one did have an issue because the front end drive was making high levels of noise most of the time. It did get good fuel mileage though. Not sure if I will rent from them again or not?

Best service I have ever had. Yesterday I needed a rental drop off at my collision repair shop and CAGE was my rep. He was very pleasant, patient, and exceedingly professional -one would have thought he was part owner of the company. Often times with car services, you feel like a number in the system, but this location has a different philosophy it appears. I have visited this location twice since moving here, having been all over the globe, they have the best service by far.

I was super pleased with my experience with Enterprise. I arrived earlier than my reservation time and they were still ready for me. The car was clean and ready to go. The staff was super friendly and professional. I will continue to use Enterprise Car Rental for my needs.

Gave me a much smaller car than my own and accused my family of smoking inside the car. They will hand over dirty and filthy cars to you, blame you for not keeping clean and charge you a rip-off fee at the time of return. Stay away by all means.

Less than one star, made the reservation online a day before and show up at the pickup day a little early, no car available employee offer me downgraded instead of upgrade what kind of customer service?

Great customer service. They took care of me and made sure I got a car I could fit in and was comfortable to drive. Being over six foot can be a problem. They are always nice and super friendly. Very attentive to me and my wants and needs.

Great service and they have the pick-up and drop-off process so efficient! Staff is friendly and helpful. I would highly recommend them and will definitely use them for vehicle rental needs in the future.

They were super accommodating and friendly. Car was clean and very nice. And this was on a very busy Friday afternoon/evening. I highly recommend doing business at this location even though they have a very small lot.

The car was ready when we arrived. Paperwork was completed quickly and we were in our rental in no time.
The staff was friendly and knowledgeable. We learned that there were numerous places to return the rental without penalties.

Love that I was upgraded to a brand new Audi crossover vehicle! It was not one that I had ever driven and it was a fun one to have! Great customer service as well picking up the vehicle and returning it. Thank you!

Great experience. Car was nice. Had a flat tire on a major highway in East Texas, but got to an airport Enterprise office late at night and they replaced my car quickly and smoothly.

I always have a positive experience when I rent a car from these guys. They are professional, courteous, and helpful.

I have never had to wait long either when calling or in person to get help.

Top notch!

I rented a vehicle from the Andrews Pkwy location. When I returned the vehicle, I paid what I owed for the rental and then asked the manager (Alexis) if I would be able to get a ride home because I no longer had a vehicle since I just turned it in. I have been able to get rides home from many other Enterprise locations in the past and my home was only 5 minutes down the road. Alexis said she wouldn’t be able to take me home right then and that I would have to wait a long time before someone could take me. After that I had no choice but to either wait an indefinite amount of time or walk home. I chose to walk home in the end because there was no telling how long I would have had to wait since this location is understaffed and there were at least 10 people in line (at 7: 30 in the morning). I am very upset and disgruntled at the fact that they treat their paying customers this way. It is rude and unprofessional especially when I have received superior customer service from other locations in the past. I would suggest having someone there to pick you up or take an Uber when you drop your vehicle off because the employees at this location will not be there to help you.

No cars available - scheduled for the next day at 10am - started trying to call them at 9: 45am to verify that they had a car - held for over five minutes - hung up - tried again a few minutes later - held again - tried again a few minutes later - held again. It's 10: 30am and I still can't get in touch with them. I'm going to call another branch and see if they will answer instead.

*** Update ***
After trying for over 45 minutes to contact this location, I called another Enterprise location, the one on Prestige Circle in Allen - and spoke with someone within ONE MINUTE. Even though I didn't have a reservation - and vehicle availability is an issue due to the recent storms - they had a vehicle for me. I drove down within 30 minutes and picked it up. I never heard back from a district manager - even though they said one would call - but the Andrews Pkwy location did reply to my original comment. Unfortunately, it seems that they didn't read my entire reply or that they misunderstood my issue - which was not about there being no cars available the first day, but rather, was about them not answering the phone and leaving people on hold - repeatedly. Maybe the Andrews Pkwy location is under staffed - not sure - but there seems to be reason for their significantly lower rating that the other two Enterprise locations in my area - based on the reviews.

May I suggest this tagline for today's experience with Enterprise Rent-A-Car: "Enterprise: The Place That Let's You Down. " Reason for the suggestion: (1) I had a confirmation number for a three day vehicle rental. (2) I get a ride and was dropped off at the Enterprise location in Allen, TX on Andrews Pkwy for my 8: 00a scheduled pick up. (3) Upon entering the location, I'm informed by the desk rep they don't have any cars and I'd have to wait 30 to 90 minutes for some to arrive! (4) How unprofessional and inconsiderate! Not even a courtesy call to warn me ahead of time about any issue. (5) Explaining my morning schedule didn't afford the luxury of waiting until "whenever" for a car to show up, I called out for a ride to pick me back up. Almost four hours later I received a call to let me know a car was available to pick up. Something I could not arrange at the time, being across town and my agenda set for the day. Later attempts by placing three phone calls to Enterprise included more than 20-minutes of being placed on a "brief hold", plus an in-person walk-in to a different location where I had been informed (by phone) of the availability of my preferred rental which proved false. Summary: Totally bad experience that wasted so much of my day and left me standing on the curb.

The Enterprise on Andrews Parkway in Allen, TX has horrible customer service. Our insurance partners with Enterprise. The first vehicle assigned to us had hail damage and when we pointed it out, they decided that they could not rent it. The second vehicle had quite a few scratches and dents and was filthy and while they had several vehicles on the lot, they refuse to rent them because they not full size or cost higher than the insurance company allowance. Did not care that we were leaving the location without renting from them