Enterprise Rent-A-Car, Humble TX

Rental lease or utility bill required even with a major credit card. I live with my child and nothing is in my name so I had to Uber down to Avis.
No mention of the documents on th reservation site.

The service was exceptional. I ran into a little issue in the beginning at the airport but went to my local branch (fallcreek) and was able to get everything taken care of. She sent me to the Atascocita branch and I was on my way. Donte was also very helpful during my return process without any problems. Customer service was on point

If you go online and reserve the car you want to rent and the time you want to pick it up when you arrive it will only take a few minutes before your behind the wheel and driving.
The prices aren't too bad either.
I highly recommend getting the added insurance and not use your own. It's the smartest way to do it.

Have been renting cars from enterprise for years.always happy with service.friendly, eager to help.have been using the store in H
Atascocita, tx, Very Happy with the service.

BEST CUSTOMER SERVICE I HAVE NOT SEEN CUSTOMER SERVICE LIKE THEY PROVIDE. THANK YOU DANIEL YOUR PHONE CALL TO SALES WAS ABOVE AND BEYOND THAT CALL HELPED ME MORE THAN YOU KNOW. I WOULD GIVE 10 STARS I WAS TREATED WELL AND HAD ABSOLUTELY NO ISSUES. GREAT JOB GUYS

Don’t rent from this place. My car is horrible! They say they clean them but there are finger smudges all over the windows from someone’s child. The outside was dirty and the steering wheel squeaks when I turn it. Not at all what I expected out of a rental

Rented vehicle and wasn’t clean on the inside. Have rented from this location several times this year. And was still treated with poor service. HIGHLY ADVISE! Do not rent from this location; there are several other locations nearby that I would recommend.

Worse customer service ever. Be very careful seems to profile customers. Seen it with my own eyes. Rented vehicle and wasn’t clean in the inside. The manager was very unfriendly as well as the gentleman with the Braids working the desk. Have rented from this location several times this year. And was still treated with poor service. My advice is if you don’t have customer service skills. The best thing to do is seek employment where you deal with no customers or become self employed. And not just work to get a paycheck. HIGHLY ADVISE! Do not rent from this location, there are several other locations nearby that I would recommend.

Excellent service! And excellent vehicle! The gentleman who gave me the keys as well as the gentleman who assisted when I brought the car back were great! Since its in a convenient location, I'll definitely use then for future rentals.

I have used them several times in the last year for trips or because of car repairs and I have never had a bad experience. They are prompt and professional. Thank you.

I had the best service from everyone at this location. Lucas, Deion and the entire team were polite and very accommodating. I had to extend my car rental a couple of times and they were very willing to work with me. Some of the best customer service I’ve had in a while!

Carlton Huston saved the day for me today! I turned in my rental and forgot my laptop was still in the car. I called about 30 min later when I realized what I did and Carlton went and swept the entire car to get my laptop and hold it for me until I was able to pick it up. Customer service here is definitely on point.

Horrible dealing with this branch. Could never get through on the phone when needed. Manager Neal is not customer friendly on several conversations. They charged my card without contacting me to discuss the final bill. Again Neal advised I would be contacted prior to the final charge. The vehicle had two tires that needed repaired, they constantly needed air. Also brakes were bad they made stopping difficult. I would not recommend this location

It was okay. I just wish i could get them to answer the phone so I can get my receipt via email as promised. I NEED MY RECEIPT TO SEE IF THEY CREDITED MY CREDIT CARD FOR THE $300 DEPOSIT!

I rented a minivan for about ten days and was extremely happy with the service I received. I was assisted by the manger Neal who was absolutely awesome to deal with. He made the entire process easy a painless and I will continue to do business at the Atascocita branch even though it is a bit of a drive from where I live. Sometimes it’s worth it to travel a little further for great service. Thanks Neal.

Got charged on my credit card after front desk told me that SUV was going to be the same price as the sedan due to limited supply. I also got charged for 1 toll and fee, when I have my EZ tag in the front of my car and was charged for the 10+ that I go through on a weekly basis. The worse thing is that they do not answer their calls even after a minute opening and will be taking my business elsewhere. Horrible.