Enterprise Rent-A-Car, San Antonio TX

The dude at the counter is super slow and seems to be texting his friends, as seen by the fact that he's frequently trying to withhold his smile.

This part is responding to the reply:
Thanks for the reply Jean. My reservation went fine and there were nothing wrong for the entire process. I am simply pointing out the lack of professionalism of one particular person as there was a large line when we were picking up our car. I just want to urge more emphasis on professionalism amongst staff. That's all.

I was kindly helped by Oscar, who went above and beyond to help me get a rental vehicle. When I arrived, I notified Enterprise that I would need a mid-size car. However, due to short stock, I was given a much better option. I was thoroughly impressed at how diligent Oscar even though he had multiple customers!

I rented a vehicle over the weekend. Unfortunately I did not get the survey via email or text but I wanted to leave a review. Sadly the car we originally had booked wasn’t available. Ashley and Oscar worked diligently to get us a rental that would accommodate the entire bridal party. We appreciate and thank you guys for finding us a rental. That rental actually worked out better for us than the car we originally booked. Thank you Ashley & Oscar!

The Ash Team rocks! They were super helpful and fast. I was completely satisfied with their service!

Great service from Ashley Nicole Vargas at this location. She was friendly, responsive, informed, & accommodating. It was a great experience working w/ Enterprise at this location!

Excelent service! Oscar Leija is extremely patient, helpful and nice. Nicole Pegram is also a really nice person. Thank you!

Excellent service by Oscar Leija and Nicole Pegram. Oscar was very patient and attentive. Would rent a car through enterprise again just because of their service!

The gentleman was so rude. He said since I was using my Wells Fargo bank card that my address wasn't verified and I had to provide two pieces of mail either from utilities being paid or a phone bill made your phone bill because I didn't have a major credit card instead of a bank card. Left and went to go pick up two pieces of mail he told me two bills from T-Mobile would work so I brought him back two letters from T-Mobile and then he told me that they wouldn't work cuz they needed to say zero on them even though they're supposed to be bills and then he said they couldn't be from the same spot after I called the other manager because she said they couldn't be from the same spot and then they wouldn't accept nothing else except I need it one bill from a utility and one bill from the phone and the check stub which made no sense I've rented cars from everywhere else and all of a sudden now I need all this stuff and I kept telling them my father is the one that pays the utilities at the house it's been his house I lived there for 19 years though but was able to provide the bill for the phone. And I messed up thing was I wasn't raining just to rent I was renting because of work I was even running under my corporate I understand what u are saying but u need to understand our point too we waited all day yesterday for the card after y'all bought the groceries y'all should of dropped it right off.r4rrrrrrr rrrrrrrrrrrrrrrrrrthe comp4t555any I work for. Poor experience completely. So disrespectful and no other customers had problems like that. But when I told him I wanted corporates number he just gave me a number to another manager and was shaking really bad and got extremely nervous.

I had a good rental experience here. They picked me up at my nearby hotel, the car was reliable, and drop off was easy.

Very nice expierence, the young lady that helped me was very awesome nice professional, other places asked me to reserve a day in advance but she got me a car in minutes, good place thank u

Horrible experience. Call center and road side assistance are not on the same page with the availability at different locations. They scheduled a reservation twice and when I called to confirm there were no vehicles available.

Customer service is trash they do not Listen to anything I said ham me on hold for about an hour and a half transfer me disconnected the call I had to call back not a good experience so far

Poor customer service. Had a reservation for the morning and the front desk lady tried to claim me as a walk up despite giving her my reservation number and confirmation email. Then she said that reservations had to be confirmed by phone. I told her I had called multiple times and tried to call the morning of the pick up date. She then changed her tune again and said they just were out of cars and they couldn't honor "walk ups" (I wasn't a walk up, I had a reservation). She didn't even want to try and provide another location where there could be available cars. All the while, her phone was ringing during our interaction, and she made no effort to answer the phone. The irony. This woman (with green eyes and brown hair, never got her name) barely touched her keyboard or try to show any effort in helping us, completely wasting our time and a trip to the office.

Wanna give a + shout out to Jose and Marco for an above and beyond customer service experience! They came through and found us a car when EVERY other place said there were no cars for rent at all in San Antonio.great job guy we really appreciate your hard work and dedication to your customers!

Super helpful and responsive. I needed a car right away and had a drive pick-up 30 minutes later. I was in and out with a rental vehicle within 10 minutes. Tiffany was very friendly and helpful.

They do not answer your call and they advertise cars they don’t have. Terrible rates and charge you more than they should.

Horrible.no cars but they don't tell u till u at the repair shop. 2 days straight just be honest. You can't control the situation but you can control the honesty you have with your customers.will never do business with Enterprise again. Insurance claim or not. I wish zero stars was an option.

David from 808 S. St. Mary's, San Antonio, TX called at 9: 30am to let me know that the minivan that I reserved night before they didn't have and the next vehicle wouldn't be available until 11-11: 30am, because he had nothing for rent. He said he would call me then. No call. I called, David said he would have a Silverado by 12: 30pm, said it was full size Silverado. David called at 12: 40pm asked if I was near because Silverado was ready, I said I was two blocks away, he said okay, I arrived to a dark building, no David. He did not called and say he closed early or be there by 1pm. Terrible service, I missed my important meeting. Called National Enterprise said nothing they can do. David unprofessional!

Garbage. Never renting from Enterprise again. Booked a reservation online, called the location to make sure reservation was received and they had a car for me (because I am a seasoned traveler). When I show up they say they have no more cars. Terrible service, terrible system. I am forever enraged.

Fast and friendly service, a very well maintained, clean automobile. Great location. I will definitely be a repeat customer.