Enterprise Rent-A-Car, Dallas TX

If I could rate less than 1 star I would. First they booked a car they did not even have then sent me to another location where they did not have a car but finally found one. The worst part of this whole rental process was Enterprise charging me $240 for tolls which I already paid through NTTA without authorization. I sent them my toll statements to compare to theirs and they did not care and still charged me. I have used Enterprise for exclusively in the past even in Scotland but will NEVER use them again. Beware that even if you register their rental vehicles to your toll tag account enterprise will still charge you for tolls you have already paid!

FOLLOW UP: I sent the toll statement from Enterprise to NTTA and they confirmed the duplicate charges yet Enterprise STILL has done nothing to remedy the situation. Have sent all documentation to Enterprise customer service and NO response. Beware of Enterprise and use Avis, Hertz, Budget, anything other than Enterprise and their corrupt system of gouging customers.

Fantastic customer service & seamless car pick-up process.

Austin was extremely helpful in getting me set up with a rental car and thoroughly explaining all of my rental car options. He was friendly and helped me get set up on short notice.

Sam got me checked with efficiency and friendliness. I appreciated him taking the time to thoroughly explain the pick-up process, get me checked in, walk me through the vehicle and explain all of the coverage options. He also went out of his way to drop me off at a body shop across the street, which was a huge help!

Car was in great condition and very clean. Appreciate their whole team very much.

The information on both the website and the app told me that I could rent a car. They did not rent it to me with my passport and identification documents as the online instructions said. But when I got here the customer service man denied me. Had an emergency and fye frustrating.

Great people. Car was ready as promised to pick up and they were kind enough to pick up my return from the body shop when my personal vehicle was ready. Thanks so much.

This location trying to hold us responsible for damages that were not made by us because the vehicle that we received was dented up and scratched and this vehicle that was rented to us we picked up May 26 2023 and it was dropped off Wednesday by the dealership Toyota so then I called next day asking about the refund so was told I have it returned so received refund June 8th or 9th then month later a letter receive letter saying he did damage so contacted the damage recovery unit and now they want to send a letter saying that the location off enterprises was contacted and based on their information and investigation still want damages to paid by my insurance or credit card I would like to know what information because it’s more like heresay because the day vehicle was picked representative took pics he was filling in for Austin and that rep is in the video.and I sent videos and pics and they still still coming back saying we have to pay.nope nope don’t think so will seek for legal assistance he ain’t going to pay for damage he did not do. Yeah this Enterprise locations needs to be closed for the service and lies that are made after returning a vehicle. I would not recommend this location to anyone only reason we went there was because Toyota told us.

Worse costumer service! First they call me that they won’t have a car for me, told him I was already in my way. I walked in and one guy was on his cell phone o other one on a phone call also on his cellphone and didn’t even realize someone walked in. Then it came to all this extras, that my insurance wouldn’t cover all of it and they were trying to figure out what car to give me back and forward this one no that one! I had to stop there and told them I wasn’t going to get the car, they didn’t care at all to even say sorry or anything so I had to call an Uber and left!

I booked a rental car from my corporate account and charged 400$ for single added driver. Never expected this from enterprise and customer service is not responding on request.

I’ve never experienced such unprofessional behavior before with a rental car company! Not only did I just have an accident which is stressing me out! But to add to the stress this location not only lied twice, but acted like they was doing me a favor! I went with Budget and I’ve never had this issue before! I got off work early because the first vehicle I was promised they gave to someone else! Then when I get there again that evening the same thing happens again

I do not recommend this store at all! In April, one of Geico’s policy holders (A huge truck) hit my beautiful car pretty hard&nearly damaged the entire passenger side because they made too wide of a turn. I should’ve called my lawyers immediately (now I may have to) but, Geico agreed to pay for any damages and they gave me a complimentary rental code for Enterprise. When I went into this particular one. I informed the cashier that I had been sent to them via Enterprise customer service.the cashier lied and said they didn’t have any cars available (because I’m mixed with black maybe?). I mentioned that I would have to start filing complaints because I knew they had cars&I have used Enterprise a few times before.so the young man changed his mind&gave me one after wasting my time. He gave me a small Nissan Versa that had scratches/dents on it.and there’s a weird sound when sharp turns are made smh! (I’m assuming the worst one they had) So anyways, The body work on my car wasn’t finished until May 19th. On that day, when I went to pick up my car, I noticed that my check engine light was on.so I immediately called Geico AND Enterprise and asked them what to do about the rental&about the Engine light.both companies said to keep the rental until my engine light was diagnosed&until my “adjuster” contacted me to give me further instructions. I received these same instructions for 2&a half weeks! I called&called&got called back, I have numerous voicemails&calls proving that I wasn’t negligent with communication in between working two jobs and in the midst of losing a loved one. My Adjuster FINALLY called me back on June 6th&left a voicemail instructing the exact same thing! Now Enterprise called me to inform that Geico stopped paying all the way on May 17th when my car was still being worked on.so, TODAY I’m swamped at work&there’s a detective blowing me up talking about criminal charges being placed against me? Now I just got my car from another shop AN HOUR ago.it was mentioned how unprofessional it was for Geico to show up to their shop the way they did. My Adjuster FINALLY said to return the rental today (I got my car now so of course) after I mentioned the detective. &the issue regarding whatever payments are due will go into motion on Monday! I don’t know what kind of miscommunications were had but, all of this was totally uncalled for. I had never had any issues with Enterprise until now! My advice to everybody if y’all are getting a claim handled through Geico, involving an Enterprise rental.call your lawyers immediately, just in case! I didn’t deserve this and neither does anyone else!

I was having such a bad day because my insurance co.didn't notify me of my rental time expiring. I dropped off my rental and Chidozie Ndu went out of his way to make everything right. He was so kind and understanding. It's hard to find people that truly care. I appreciate what he did today. I was angry & frustrated and he turned everything around for me. Thank you God for putting nice people on this planet.

I've used this location about 3 times the last couple of months and the service has always been exceptional. Shoutout to Zachary who was very courteous, friendly and accommodating. I forgot the names of the other guys but they are all great. This location is my go-to for rental even if I have options that are closer to my location.