Enterprise Rent-A-Car, Austin TX

Very helpful, very friendly at Houston airport. My flight came in late and the staff stayed until midnight for me. I appreciate their customer service and will definitely use their company in the future.

Great ride:) Was able to get to and from the site and the transaction was very smooth and easy.

Enterprise at AUS is always great, fast and easy to work with! Great experiences there, always.

On 3-14-21 at 11 at night. Jayme & Tim did a great job. 10 customers showed up to get a rental at the same time, I thought I was going to be there for a while I was there less than 10 minutes. Tim was in the front and Jayme was in the the parking lot getting the cars ready. They did a great job for only being two of them at that time.

This was the easiest car rental service I've ever experienced. Fast, easy, and straight forward. I was really happy with the car and the service.

Everything was great other than the inside of the car was filthy- windows looked like they were frosted.

Everyone was very professional and kind. The only problem was I was little late due to the GPS sent me to another area of the airport, and somehow got lost. I was charged $20 more than what I was told online but I wasn't sure why. Please help me to understand the difference in the prices. Thank you.

The staff was polite, helpful, and QUICK! The car was perfect and we had zero issues. I highly recommend Enterprise Austin-Bergstrom.

The entire experience from pick-up to return was seamless and easy. Customer service was courteous and efficient. ;;

Giving it a 5 star because car was clean and the workers were very friendly especially when we returned it. She was smiling and greeted us. It's nice to see a friendly smile after a long trip.

Good, straightforward and smooth car rental experience. The representatives were very courteous. Car was clean. Good selection available.

The staff at this location were amazing. I would recommend Enterprise to anyone visiting Austin. I didn't even have a reservation but they had plenty of cars at an extremely reasonable price. Loyal Enterprise customer for life right here!

DO NOT USE THIS COMPANY AT THE AUSTIN AIRPORT!
SCAM ALERT!
They charges us 40% in taxes.
When we asked about why it was so much, we were told that hat they all charge this much at the airport

The personnel and the facility were fine. However, the car I received, while clean on the outside had stained seats and very dirty floor mats. It made it look like it hadn't been cleaned in awhile. I've rented from Enterprise before and this hadn't been a problem, but it was certainly bad this time.

Enterprise worked to get me a vehicle for my vacation trip when another company’s deal went away. I needed a vehicle now and they came through and even worked with me on pricing at the last minute. The vehicle needed two tires while on my vacation and enterprise had a relationship with Pepboys to get the car taken care of efficiently. All in all I had a great experience.

We got a good deal on Camry, though the full size sedan should have had more features like lane keep assist.

The car did not have wiper fluid and the wipers needed replacing, the check engine light came on during my drive back to the airport. However, the far worse problem is that the car rental area at the Austin airport is not handicapped friendly as the airport wheelchairs are not allowed to take people out there and pick them up. I will not be flying into Austin again because of this.

The car was great. However The distance from my gate to the enterprise location is a bit far. Also when I returned my rental the scanner wasn’t working to scan my barcode to return it so I was directed to the booth after waiting for the guy to figure out how to bypass the scanner. When I got to the booth I waited again for them to copy my receipt that the guy wrote On. A hour later I received an email that said it had been returned.

We rented a convertible for our trip to Austin in mid-April. Upon arrival they did not have any convertibles available. We were disappointed, but they upgraded us to a 'premium' car, a 2018 Dodge Challenger and gave us a free tank of gas.

When we arrived back to drop the car off at check in, the discounts hadn't been taken off, but a quick stop at the managers desk and he got it all taken care of for me.

All in all, it was a very good experience. I would have offered 5 stars if they'd have had the car that I reserved. The one we rented was very nice, but it was a mother-daughter trip and we were really hoping to spend it cruising in a convertible.

I have been a return customer to Enterprise for several years because the service and ease of renting with them makes the process almost enjoyable. I particularly like the speed of the return process. Thanks, Enterprise.