Enterprise Rent-A-Car-D, Houston TX

Yeah if your not going to pick up the phone then you don't deserve to be in business. Was on hold for 42 minutes and then hung up on after hearing someone speak so they did pick up the phone & hangup

Lastly gave me a car that had a battery key so when the key died I got stuck in the middle of the heat for hours. And I'm still on hold FYI after calling 2 times again

I know there are some bad reviews here but I can not say enough good things about this place. I live out of town and had no idea where to rent a car so just picked one close to my friend's house in Houston. Dreon Johnson, the manager, was EXCELLENT. He took the time to show me two cars bc I wasn't sure what kind of car I wanted driving to Dallas with 2 kids. He answered all my questions (and I had a lot!) professionally and patiently and even responded promptly to an email I sent him when I had a question on the road. Would highly recommend.:)

Yet another location with sub-minimal customer service. Absolutely horrible. Rude, entitled and they think the customer works for them. Unfortunately my insurance company is contracted with Enterprise and I’m seriously considering switching insurance companies just to avoid Enterprise. At all costs. It’s just not worth it.

A disaster!
No agent could give a solid answer to my question. One agent told me i was good everything ok. That same agent tried to give me to agent at another location. Horrible experience.

All I have to say is Joseph V is a Godsend. He went above and beyond the call of duty to help me get the last rental car after a terrible experience from another location on Christmas Eve. I won't get into the details because he knows what happened. Anyway because of Joseph, my husband and I were able to go home to New Orleans ON TIME for Christmas day and enjoy the holidays with our family. Thank you so much Joseph for your outstanding service and assistance. Please go see him at the Enterprise at 7000 Southwest Freeway for a similar experience. You won't be disappointed.

Yes, absolutely agreed with Pamela Evan's review about the guy Joseph V.at this location. He is very very kind, patient and super helpful! He did switch rental car service for me perfectly without any waiting! A great customer service! Awesome guy! Thank you So Much Joe. I appreciate!

This is the only enterprise i will be dealing with because of their promptness, courteousness and respectfulness. Great job you guys.

Joe was a total life saver, I went to another location Saturday morning after making a reservation and the lady there was rude and very nonchalant. Which was disappointing because I usually go to that location all the time, but after being disappointed I left the place and went home. A few hours later, I received a call from Joe and he was very understanding and helpful. He waited on me and put me in a wonderful car, I was able to enjoy my weekend and do everything I needed to do. Because of it. I really do appreciate Joe, I will definitely be coming to this location for now on.

It’s very fast and efficient I got dropped off by an Uber all while setting up my rental over the phone and I was in and out in five minutes after signing paper work my guy Troy was real cool and put me in something nice I’d definitely rent a car here again!

Very friendly and helpful. They came and picked me up from the shop, brought me to their office to fill out the paperwork and I was on my way. Took about five minutes once we got to the office.

Great attentive agents. There is always genuine concern that I was taken care of as a customer. I have had 3 rental experiences, and all have been fantastic.

This one guy there rented a car out to me. We walked around it and I saw some damage. I asked him to write it down before taking the car. His response was, don’t worry about it, it’s not 7 inches. I knew I should have trusted my instincts and had them write everything down and sign it. Unfortunately I trusted the guy and didn’t have him mark the damage. Low and behold, I come to drop off my car after 4 days and the rental car guy is like this car was new when you took it and now it has a dent on it. You owe us money. After that, I just went off on the little scammer. He gave me the receipt and I left (after arguing with me and giving me a lot of bad attitude), but this was such a horrible experience, I’m never going to be renting from this Enterprise again. After this negative experience, I would advise everyone to avoid renting from this location.

Very rude customer service. Very shady. They acted like it was some kind of drug den from breaking bad. Oh there is a lot I can say about this place. God don't go there ppl

I like dis location because of good customer service by mr. Troy n James. Dis people r very helpful. I prefer 2 rent a car from dis location

Very rude employees and very unprofessional. Both James and Troy are in the wrong place, don't trust anything that come out from their mouth. I had a very terrible experience with them. Especially if you are renting through your insurance coverage, they will play around not to get you a car (I don't know why).