Evergreen East Funeral Home & Cremations, El Paso TX

How upsetting it was when we came to Evergreen East to bring flower for our grandmother‘s grave and to find out they still haven’t put her headstone. It’s already been 11 months since she was laid to rest. The office told us they had issue with their supplier, Evergreen East nerves contact regarding the issue. We had to find out the sad way. Shame on them

Horrible experience. Took months to receive our pendants we ordered and our loved one’s headstone with no communication. We had to follow up multiple times for the pendants to be ordered. Then same thing with the headstone, it took four months for the order to even be placed after it was ordered. Called to complain and the manager did nothing but said he would look into what happened. Never heard back. When reaching out to counselors for updates on the pendants or headstone we were ignored. This is not how you should be treated when you are dealing with a loss. Covid is no excuse for an order to not be placed or for people to ignore you when you ask for an update. I don’t recommend this funeral home at all.

I went to visit my sister. Her vase was missing and her headstone is cracked. I noticed that the grass is very dry alot of weeds. Alot of the headstone are covered in dirt. I did call to ask about it over a month ago still no one has gotten back to me. I need to know do I report the missing vase to the police but the man I spoke to still hasn't called me back. So Sad to go and see that it's not taken care of.

This cemetery should be renamed to NEVER GREEN, because that’s exactly how it looks! I’d give no stars if I could, especially after numerous phone calls and complaints about how dry my brother’s plot is. All they ever say is that they would put in a work order and that someone would get back to me. I’ve already heard the same response over the dozen times that I’ve called in the past 3 years! My sister has also called, but nothing ever gets done. The plot looks so dry and ugly. I have another family member there and his siblings have the same complaints… they’re quick to take your money, but don’t care about maintaining it.

I’m not the one to post negative reviews but I’m super disappointed on how they addressed my concerns. My brother is buried here and 1 month after his passing his marker went missing. Asked if they would replace it until we can get his headstone situated. They told me they couldn’t replace. It had only been 1 month! It’s a very hard pill to swallow when I go visit him as it is. Yet alone when his graveside is bare. I’ve apparently spoke to management and even offered to pay for a new one. Nothing was done. Not happy and probably wouldn’t recommend unfortunately.

This Cemetery has been a headache to work with. I’m sure they will recognize this review as soon as I post it. If I could give ZERO stars I would. My father was buried in January of 2021, not even a later we buried my little brother there with my dad. The employees dodge your calls left and right and when it’s time to face you, they expect respect. They have no compassion for grieving families. They only care about MONEY. I purchased my dads plaque as soon as we buried him, still it took them FOREVER to finally put it. I totally understand the delay, with Covid & all. But now we have hit the end of MAY 2022. It took months to finally sit down with someone to add my brothers name and dates to the existing plaque. Imagine our surprise when they gave us the run around with a PRICE for it. 3k on a plaque and still another 1k to add the second name. Now this was a couple months back. It was paid immediately after the sit down. We are entering JUNE 2022 & THE DISRESPECTFUL actions from this cemetery is absolutely DISGUSTING. They said it would take a little while to add the name, fine, but they since removed the temporary plaque with his name and dates. MY BROTHER IS BURRIED THERE WITH NO NAME. Family & friends call asking why. Apparently, “the temporary one is only left there for a couple weeks” BUT MY MOTHER IN LAW who doesn’t have a plaque yet still has her temporary name installed, 1 year and a half later. Still, no call backs, no date to when they will add his name to the plaque, & MY LITTLE BROTHER is laid to rest with my dad BUT you would never know because they don’t even half the decency to leave the temporary plaque there until they do their JOB!

I wish there was a negative 5 stars…. Please never bury your loved ones in this cemetery. Since day 1 they were of course nice because they want your business but once your loved one is buried, you don’t exist to them. The grass is really bad with all the stickers around my dads stone and things never get fixed. I payed off a bench and I called so I could make an appointment (3 different times) to choose the emblems on it but nobody ever gets back to me for an appointment. I really hate it here and I wish I never buried my dad here.

I would give Zero review. Whose job is it to remove weeds, stickers. It's bad enough we need to go visit our children there but for it took look so nasty. I come home with stickers all over. They remove all decor without even asking. You pay all this money you would think the grass would be free of weeds and stickers I regret having my son tthere. Just having grass PERIOD.

I wish there was a zero star option to rate this cemetery. I hate that every Christmas they always manage to throw away Christmas decor knowing that we are a predominantly hispanic community. We have certain traditions that should be honored and respected. They never put up signs that notify us family members who have our loved ones there about a deadline to remove holiday decor. I strongly believe that if we manage to keep our loved ones space well maintained, the decor we want to have should not be an issue. I have attempted to contact two of their general managers, but Velia for some odd reason is never available. Adrian Regalado was useless to speak with, he was unable to provide me with corporate phone number.

Save yourself and your family the stress of ever dealing with this company. Poor management, poor "counselors", poor customer service. This is a horrible company that makes your grieving process stressful, anxious, and unnecessarily frustrating. I had to threaten a lawsuit before I finally got 1 person to call me back, and still no satisfiable results (even the manager is combative.)

This is a shady business. I wish I could give 0 stars.

(this is a copy of my review on Alameda location)

Worst company to buy a plot for a loved one. This company does not care for your your loss they only care for the bottom dollar. We had misplaced a receipt showing that we had purchased a plot and in time of need this company went as far as saying that none was ever purchased. Luckily for us we found our copies and suddenly they had it in their archives. Do NOT waste your time or money with this company.

I am still very disappointed. I left a review 3 weeks ago and I was told if I contacted the GM she would get back to me which still has not happened. I provided her with pictures of everything we have left. I could not leave another review without deleting my previous one which was about why are all the decorations or little knick-knacks we leave on the gravestones being taken? I do not decorate with holiday decorations anymore because I know they keep removing them I had put spring flowers for my grandpa's grave Stone and again they were taken. I am still waiting to hear why everything else has been removed over the course of 2 years yet you let everyone else's stuff stay up.

Very upset and disappointed with this place, I was told not once but several times by Javier Cueto that only ten people were allowed in my brothers burial service which was very hard for us friends and family from out of town but we complied. I was there this Saturday to visit my brother we see a service at about 2: 00pm with 24 people there yes I counted! Mr. Cueto Is there favoritism? Did they pay a little more? Yes you were present at this service. Out of respect for that family I kept from going up to you and your staff and from taking pictures but I am very disappointed.

I am infuriated to say the least. Last year they took off all decorations from my mother’s gravesite because her marker had not arrived (was fully paid for and waiting on them to install). They had posted a big sign stating holiday decorations would be removed by a date and we removed Christmas and decorated for Valentines. Needles to say they wiped clean. This year there was no sign put up and all decorations were removed from the vase located in the marker. Tried calling manager Velia and she’s never available. I am still waiting on her to return my call. Ok so they removed Christmas decoration Jan 15 and we placed spring flowers.inside the vase in the marker. Today we showed up and guess what? ! They are gone! Cleaned and wiped clean. We were told keep everyone the vase. Why do you feel it’s okay to remove any decoration? ! Do you not know the meaning of respecting others people’s property? So much for customer service! Velia, expect a visit from me tomorrow.

I expected a much better experience at a place where I am saying my last goodbyes to MY Dad.first they were very specific that only 30 people could attend they asked for first and last names and said no more then that. Then during my dads service I see several people I didn’t know and people that didn’t know my dad very well start walking in? When a lot of my family members and close people to my dad had to miss out because of the 30 people limit. Then they gave me a very hard time when it came to taking flowers that were sent to me, they said I had to go through the family when I made it very clear I was the daughter they still proceeded to say I had to ask the family that arranged it. So because I personally didn’t arrange it I couldn’t take flowers from my dads funeral that were sent to me from my friends? They were also very rude about playing the video that I made.
Wouldn’t recommend

They lied to us since the first day!
They have not comply with what we signed in the contract.
I would never recommend this place.
The Director is never there to answer questions. Arturo Regalado never returned calls.