Express, Austin TX

Look at the reviews at this store, either 1 star or 5, not really any inbetween. Oddly all the 5 stars give names, either friends of worker or something, yet all the 1 stars are like my experience, where we just walk out from the rude employees. Example, they had signs up for both 50% off & B1G1 on the same rack. Thought it was too good to be true, so I broke up their chit chat group and asked them if that was right, they said "no it's not". So why are the signs both there? "Because they can be". Not that they were accidently left up or anything, just "Because they can be". Doesn't even make sense, so I just walked out.no names no nothing like the fake 5 star named friend reviews, this store is ran by rude employees and their friends. Bait and switch pricing like the other reviewers said too. Called 1800CS as the owner/replier to these reviews said, the 1800CS was nice and tried to offer me the listed prices to a credit on my account, but just told the 1800CS agent that it was just rude employees not putting up and taking down sales signs.

Go to the Lakeline store instead, there you can see a fair mix of 1/2/3/4/5 reviews, not the fake 50% 5star and real 50% 1 star like this location.

I don’t shop at express often but after visiting the Express located in Barton Creek Square here in a Austin, TX on Thursday around Noon I’m less likely to ever return. I received terrible customer service from Jose. About a month ago I made a purchase at a different location and went to make an exchange and additional purchase. When I approached the counter Jose immediately appeared bothered. He did not speak first so I initiated the conversation. I told him I’d like to make a return and purchase additional items. I took the items out of the bag and the first thing Jose says is “why are the tags off, ” in such a chastising and condescending tone. I didn’t think I needed to explain why the tags were off since I’d never been asked this question before. He continues to tell me that “all retailers require the tags to be on the merchandise if making a return. ” I refuted this argument and told him that was incorrect and I’d never heard of such a policy nor was I aware that this was the policy of Express. After he continues this tirade he then says, “Ill make an exception this time. ” At this point I asked him why was he castigating me over a pair of jeans and during the course of this exchange he never changed his tone nor apologized. Jose’s attitude was so poor that I should not have made an additional purchase. I should have returned it all and went to another competitor. However, even in spite of his petulance I continued to spend an additional $120. I have never reported someone to customer service but as a paying customer I deserve more respect than what I was given. In addition, I read the policy and it states the following.

U. S. Return Policy
We’re happy to accept returns for items within 60 days of your purchase with a valid receipt. If you do not have a valid receipt or if we cannot confirm your purchase in our system, you may exchange the item in-store for another item of equal value, but no refund or credit will be issued.

• Shipping and handling fees are not refundable.
• Items with “Do Not Remove” tags must be attached in order to be returned. Make sure you’re completely satisfied with your item before removing this tag.

I confirmed with customer service that this only relates to items marked with tags that say “do not remove” which none of my items contained. So not only was Jose disrespectful but he was also incorrect. Express I expect you to make this right.

Spent my whole lunch break waiting for them to open the store and then they said that they open at 12: 30. Either fix your posted hours or open on time. It’s 2023.

Really bad customer service and the cashier it’s so rude they don’t respect the customer the yelling to Customer also they put a sign in the front they said 50% off when you purchase they will charge you full money don’t trust them

Governor Greg Abbott, Senator Ted Cruz, Israelis, FNC, TNM:

UPDATE: There has to be a reason why the hideous looking male cashier was filled with such demonic rage towards me. Maybe find out who he really is, and who he's associated with? I bet this will lead to some powerful evil people behind all this.

It looks like I had a couple (two) of female stalkers. One was a tall thin ash blonde Caucasian woman (20s) and the shorter Hispanic one (20s), from what I could tell. The cashier was quite ugly to me. I wonder why.

Should I post this up to the police, Governor Abbott? And maybe also to the media, as well?