Extra Space Storage, Odessa TX

Great place to have a storage unit at. Ladies always so helpful and they will work to get you the best rates out in Odessa.

I had an amazing experience from start to finish. I would highly recommend renting a storage unit at this location

Staff was very helpful. Helped find unit size I needed and also explained promotions you all had to offer

I would not recommend getting a unit here. I have had little interaction with the staff since you are able to sign up online and move in without any human interaction. So I can’t say I’ve had a bad or good experience with the actual staff. However, you sign up with an online special thinking you are getting a good deal and then they increase your rates. My rate went up twice in the last year due to a “market price increase”. I started with a $64 bill that included $11 for insurance you must get through the company. Then a few months later I was told my rent would go up to over $100. I told the woman I spoke to that I didn’t like that they increased their rates so much and she told me that if I stayed I’d be “locked in” at $89 plus $11 ($100). Now I just got a letter stating it’s going up again after 3 months due another “market price increase” to $117. I’m literally renting a small space with no a/c to store some boxes not living in it! No thank you. I will take my business elsewhere.

Valarie was extremely polite and informative of the space we are currently renting, definitely a good storage facility. Very clean and easy to navigate!

I would give them a 4 star but recently they doubled their rates. With limited access to your valuables, poor customer service and always putting needless stickers on your locks they don't even deserve a 1 star. For the price I'm paying for a 10x10 I could get a 15 x 20 anywhere else. And that's where I'm taking my business.

When I signed up for my storage unit it was a special for $75 a month. I asked if the price would go up and they just gave me a vague answer that “it shouldn’t go up monthly and if it does maybe just a little bit”. Every month the price went up more and more and more until I was paying $156 a month. That is incredibly shady and a sneaky way to do business. I have no reason to go back with them for that reason. No complaints on the staff or facility, they’re friendly and the place is clean and locked up well. But if I use another storage Extra Space would not be on my list of options.

Online made it super easy to rent a unit and the digital access is very convenient! I like it a lot!

I rented online and it was so easy. Received an email with instructions. Everything worked as they said. So glad I chose this place.

I have always had great service with Extra Space Storage #1816. I had a question about my payments. The lady that was working answered my question quickly and was very helpful. I recommend this storage site to everyone needing “extra space”.

I have relied on Extra Space Storage at several different locations over time in many sized units. I wish to commend Tiffany for her above and beyond help on securing my Odessa TX storage unit. She was quick to respond, very warm and friendly. She is an asset, and I highly recommend her and Extra Space Storage to anyone debating the need for extra room.