Extra Space Storage, New Braunfels TX

Randy was very professional and helpful. The place was very nice and clean. Price is very reasonable. I highly recommend this place

Joe and the staff at this location were top notch! Quick, easy load in/out. Elevators, moving carts, clean bathrooms. Best storage units I’ve ever rented from. Very accommodating with my payment schedule.

Can’t stand the Manager. He is pushy, impatient and highly confrontational to my family and myself. Has no customer service skills.

Everything was Great!

But, giving 4 stars because of the small print in contract that states they can raise our lease. They suppose to give 30 days notice. In which probably got lost in junk email. I'm no longer here.

Hopefully, in the future they can call people.

The Gentleman that went through everything with me was the best! He was the reason why I picked this company. Also Veteran friendly!

Our experience with Extra Space Storage was better than expected. From the very beginning, we received excellent customer service from the staff. We rented a large space in their air-controlled storage facility and the security and cleanliness was top notch. Although our time with Extra Space was short, we highly recommend storing your belongings with them. Thank you Extra Space for the time needed!

Quick friendly service! I highly recommend this facility. They went out of their way to make sure I got the best deal possible.

It is very secure but easy access for those who are renting a space. The storage space was very clean. The staff was very helpful.

First time to use storage unit. It's staff were friendly, helpful and the place was spotless, thx!

Thanks Extra Space Storage! You were a great choice, we called very last minute and later in the day, but still got me what I needed and with no inconvenience didn’t have to leave my home. Now the best part of it was the special you had going…. Free month's rent and no contract. Very pleasant and great customer service I highly recommend this place.

Submitted an online request for a storage unit and was contacted the same day. Joe was very helpful answering any questions I had and helping me set up everything.

Update to review:
Expect price gouging after you move into your unit. After 2 months of renting they have increased the monthly payment by $80 due to “current market conditions” while simultaneously decreasing the web rate online and offering lower prices for specials. They also have several advertisements outside the units offering the first month free, yet even after speaking with the GM did not get the first month free. Also the “climate control” you pay for is barley cooler than outside.

They made the move in and out super easy and convenient. They were very helpful and nice whenever I needed something or had a question. I would totally rent from them again

Facility was super clean and had the best prices. Joseph was amazing and made the process of renting the unit easy - in and out within 15 minutes. Highly recommend!

Great customer service by manager at this facility in New Braunfels. Knowledgeable and courteous.