Extraco Banks Copperas Cove

First time in to open a new account. Had the pleasure of meeting Lori McCombs, she's is so sweet. Lori explained everything and made the experience a pleasure. I highly recommend Extraco and go see Lori.

Jasmine and Lori were extremely helpful in resolving a fraud incident with my daughter's account, helping us every step of the way! We are very grateful to have such polite and professional customer service representatives on our side.

Customer service at the Copper Cove branch is awesome. Phone customer service is awful. When I call Extraco, I'm always on hold for longer than about 30 minutes, this is very frustrating. When I leave my number to provide a call back, it takes a long while to get that service for my banking needs. The ATMs at the Copperas Cove branch windows are not spaced apart far enough for 2 cars to use them. The dinging bell that is suppose to notify you to take money or deposit, etc.is absolutely annoying! On a good note, thank you to all the friendly tellers and staff who provide fast and friendly service, they get 10 stars!

Veronica was very helpful and assistive when we visited Extraco in Copperas Cove, we would highly recommend her!

I absolutely love banking with Extraco in Copperas Cove.

Everytime I enter the lobby I am greeted personally in a manner that makes me feel valued and respected.

Today Lori helped me. Her service was top notch.

I continue to bank here because of the customer service.

Have banked with them for quite some time, everyone is always wonderful and the atmosphere is sweet!

I have had a wonderful experience with extraco Mrs. Lori McCombs is extremely nice and responds faster then my own wife. Thank you for excellent services.

Super excellent PR lost my wallet and everything in it have been banking here for 27 years walked in and Lori McCombs called me by name and got me a new bank card and back on my way in no time
Thank you Lori

Wonderful experience. Jasmine handled our task quickly and efficiently. Lovely people and happy to do business with them.

Lori McCombs was fantastic. She was knowledgeable, quick, and very personable. Opening another account was an easy, great experience!

Extraco bank on copperas cove are the best thank you for your services and assistance Lori

Terrible experience. I'm in a hurry trying to get my check deposited I go through drive through get answered then instantly hung up on. Then go inside and they tell me to go back out side to cash my check. I have been here over a 20 mins and still am waiting. Go to the Extraco in Temple before you think about coming here. Had to come back and add a comment. And say I had to go back in to get the check deposited after Veronica did not assist me my first time, then I see her computer and she is looking up snacks to order and sending memes in a chat room. Thanks to Lori for assisting me. Gave an extra 2 stars for Lori she assisted me quickly and professionally.

I absolutely love all the people here. My only complaint is the lobby hours. I can never make it on time as they close at 3pm.

I have always been impressed with the professionalism at Extra co. The staff is helpful and courteous. The welcoming smiles make you feel invited.

This is my favorite hometown bank. They treat you like family! Thank you Lori for being so amazing!

The staff at my copperas cove office are awesome. Everytime I need assistance they are there for us and the girls are always cheerful and very helpful full. Awesome bunch of women. Need to give them a raise they desire it.

The customer service at the Copperas Cove, Texas bank is exceptional. Every service representative always treats everyone with the upmost professionalism.

The professionals in this bank were very courteous and I did not have to wait very long at all to star My account. The woman who worked me was very knowledgeable and explained everything very articulately. A great experience.