Eye Max Vision Source, Katy TX

Dr. Pham provides a fantastic service for her patients. Myself, my wife and our daughter have been coming here for the past couple of years and are very satisfied, grateful and strongly recommend this place. The staff are professional and friendly as well. During the visit, Dr. Pham takes time to goes through every detail which is certainly appreciated. Great place indeed.

My best eye exam so far. Great staff and amazing doctor. Very courteous, friendly and professional. My family and really love this place.

Dr. Pham is a very good doctor, she explains to you in a refreshing manner, as well as being professional, and respectful.

My glasses broke, and they where my back ups
i went by the office and the door was locked, but Jenifer and Kris where inside and they came to my help.they went above and beyond to help me.
They are the best.its a tuff time, and they went above and beyond to help me.
Also BUY the extended warranty! Love this place.

Dr. Pham is the very caring doctor.i have very high nearsightedness prescription and the contacts lenses are hard to fit.she patiently spent much more times on the evalution/measurement of my conditions than any other OD/MD I ever seen before.she explained everything in details, in the terms easy to understand. To balance out providing care I needed versus affecting others waiting, she suggested me book appointments on less busy hours that's convenient for me.i am very happy with this thoughtful suggestion.you can see she does not treat you like just a customer on a appointment, but a patient needs care. If i were waiting longer than expected, I'd totally understand.

Love this place. The staff are so friendly and helpful. Dr. Pham is incredible and takes the time to explain everything.

I love this place. Very professional and friendly.they give you options, I never have to wait in line and it is very affordable. I won't go anywhere else!
Dr. Sang and her staff are keepers! We deserve the best and Dr. Sang and staff provide it! God bless this business.
A+

Visit update 5/25/19
I stopped by to pick up my new glasses today I am thrilled about them they are very nice. I had front row parking.as soon as I was seen by the lady at the front desk they knew who I was and immediatly brought my things w a smile. I tried them on and Dr. Pham saw me, even though she was on another appointment she peeked her head out and smiled and said "Hi Bee". That was very kind. I said hi back but I don't know if I said it in the right direction because I didn't have my new glasses on. So if ur reading this. "Hi Dr. Pham" (wave) the staff is so cool. Even her customers are cool. Me and another couple we're coming in at the same time and they held the door for me. It is always a pleasant experience at Eye Max Vision Source.

Would highly recommend Dr. Pham to anyone. She is by far the best doctor of any kind I've ever had. She truly cares about her patients and treats you as family. She's guided me through both Lasik and Visian ICL while helping me to make the best decision. Post surgery she has gone far above the normal duties to make sure all my concerns are addressed. Would definitely recommend her to anyone looking for an honest and caring eye doctor.

Dr. Pham is the best! I’ve been going to her for years. She is very thorough and explains everything in as much detail as I want (a lot.)

I recommend her to everyone.

Waited for 45 minute and I left on jan. 18,2019

Submitted online vision history, personal info and insurance.

Arrived 5 minutes before 4 Pm appointment.

Receptionists said they thought I cancelled five minutes before I got there.

I responded to their text message at 2pm that I was confirmed coming for eye exam.

Told to fill up all those information again on clipboard.

Waited for 45 minutes until 440 pm. Still nothing.

I am ok with some waiting but 45 minutes wait seems a bit much for especially for Friday evening. If my appointment is pushed back 1 hr, means I won’t get out til closing time at 630 pm.

Will look for another eye doc in the area. Hopefully less waiting time
-.

Update.a week later

Dr Pham has called to apologize profusely for my long wait due to some confusion and a series of unfortunate events.

Apologies accepted

Dr. Pham is great! My wife and our daughter are her patients and what we really appreciate is personal time she takes to go over our exams, provide details and create a feedback session answering all questions etc. Nice office with a team of professional staff. Just yesterday I made a visit with concerns about my new contact lese order, but Dr. Pham was on a sick leave. Her colleague who was filling in, called Dr. Pham at home and she went over the tests and addressed all things I was concerned about. THAT is the level she takes her care in service for her patients. We wish her well and will certainly continue our checkup s with her.

Extemely unhappy with the glasses i purchased from them. The frame does not fit very well. Waste of money!

Horrible service - Over a 30 minute wait with no apologies (your time is not any more valuable than another’s), very limited selection of glasses, some (not all) extremely unprofessional/rude/incompetent staff with poor attitudes, I can go on.

The fill-in Doctor had told me that they could order colored Fresh look daily contacts which should be in within the week. I receive a message saying they were in a few days later as promised. Upon picking up the contacts and flipping it over, they look clear. The staff assisting me said she would go take another look. She comes back after a few minutes saying that fresh look doesn’t do trials in colors and I needed to order a supply out of pocket. Obviously your notes show that you were supposed to order colored trials as I received the clear ones already at my first visit. Of course I’m frustrated at this point since that is not what was communicated to me previously.

I ask to speak with the Doctor who goes on to essentially repeat the same thing. Rather than apologize for giving wrong information, Dr Pham is focused more on educating me that Fresh look dailies in color are expensive and that she wouldn’t advise it anyway. First of all, you do NOT know my finances to make a judgment as to what is considered expensive to me. Secondly, I have been in contacts for a long time and know that dailies are normally more expensive. Common sense would therefore tell me that colored dailies would be quite expensive. I was in monthlies prior and complained about dry eyes which is why dailies were suggested to me.

Of course I was charged a level 2 fitting previously given my interest in colored dailies. I ask for a refund since I have no interest in dealing with them any further on colored dailies. As expected, the staff gave me an attitude for daring to ask for a partial refund for price differential between the level 1 and level 2 fitting fee. That is the very least that should have been done without me even asking. A gesture of good will and customer service would be to comp the Price 1 fitting fee for the inconvenience but of course that would be asking too much.

Overall, a sour and disappointing experience. 3 hours of my life that I’ll never get back for an eye exam. A sincere apology instead of deflecting and blame shifting would have sufficed. The $14 refund I asked for was simply a matter of principle.

Needless to say, I am going back to my trusted eye doctor at the Eye Trend on Kirkwood even though out of my way now living in Katy.

The very best! Doctor Pham is amazing and thorough. The facility is modern and clean and the staff are friendly, courteous and accommodating. I'd give 10 stars if I could.

Took my Husband here with a minor emergency issue.we've never experienced such a thorough exam with any other Eye Doctor before! Doctor Pham was not only thorough, but explained each process as she treated & reason. Chair side manors tops! & at the end of his treatment she reviewed with us the exam procedure & medications to use, made sure we understood what to do. FYI: she is a Glaucoma specialist too.

We highly recommend this business.

I worked next door to Eye Max for over a year and a half and never thought to schedule my appointment here. Now I'm glad I finally got my eyes checked here. Dr. Pham was great! She explained every part and procedure. If you need your eyes checked, come here!

My husband has been a patient for a few years now, since nearly her opening. I’m switching to have her as mine as well. Her office has stayed CONSISTENTLY fabulous! Great doctor.couldn’t ask for anything better. She truly goes above and beyond. When our kids get old enough she will be the doctor as well.

I didnt come in to get my eyes checked, my car broke down and while I waited on the mechanic, they let me stay warm their while I waited. Nice ppl, so come visit!

Dr. Pham is amazing, very knowledgeable and courteous. She helped our family get the care we desperately needed. Staff is professional and friendly. Location has enough parking, is very clean and welcoming. The whole process from walk in to knew glasses was easy, I DEFINITELY will continue to come here!

This place is awesome. All the latest equipment to make your visit a breeze! Dr. Pham is the best and very knowledgeable at what she does. Highly recommend!