Eyecare Experts, Sugar Land TX

Very great environment! Dr. Zubin helped my mother with her treatments and she always felt well taken care of when she went to her appointments. Including my self, my glasses came in super quick and they called me as soon as they got there. Shyla the manager, has been really helpful when explaining the treatment process to my mother and helping me find the correct glasses for me! I can definitely say I will keep coming here for my future appointments.

This is a very unprofessional company. The owners/doctor are very disrespectful to the employees. And they attempt to cheat customers out of their money, although the employees tell them what they are doing is wrong. I would recommend going blind before choosing to go to this company

The entire team at Eyecare Experts are awesome. They truely care about your vision and if you have any issues. I would highly recommend them to anyone looking for excellent vision care. The location is so convenient.

Dr. Ahmad Laham and staff were so courteous and very professional. My experience is awesome.

Everyone was polite and professional. I only waited 5 minutes before I was seen. All my questions were answered and I have a better understanding of what I need to do.

Great overall experience, they were extremely helpful with their service and took care of all my needs.

I came in as a walk in and noticed that they were busy however the staff still let me squeeze in they accommodate to my needs and I was seen by the dr it was an amazing experience definitely worth the wait loved the friendly atmosphere and approachable staff members very professional despite being busy.

I have been patiently waiting for a detailed receipt for my July payment of $5000. Despite my numerous follow-ups, calls, and messages left for the manager, I have been consistently misguided and misinformed by the staff. Unfortunately, I have not received any acknowledgment or communication regarding my request. Recently, the manager finally reached out to me, but at an inconvenient time when I was in a meeting. Despite my request to discuss the matter later due to being on a conference call, the manager persistently called my cell phone seven times within two minutes, displaying a lack of respect for my schedule.

I have made multiple requests for the receipt over the phone and through email, but I am still awaiting a response. Obtaining these receipts has become crucial as I need them to submit a claim to my insurance provider. The consistent unprofessional behavior and poor communication skills of the staff have left me feeling frustrated and exhausted. It is disheartening to see how patients are misled and subjected to unnecessary complications and delays. Furthermore, the staff's lack of consideration is evident in their excessive phone calls, interrupting me during important conference calls. Despite my polite request to call them back after I had finished, their seventh call was met with a disrespectful yell, insisting that they had been trying to reach me multiple times which was within two minutes span. This incident forced me to drop everything and visit their offices, highlighting the rude and poorly managed nature of their staff. Extremely dissapointed!

Dr Jiwani and staff are super friendly and helpful. Im very grateful for the care they have given my family

They claim walk ins are welcome and have Sunday hours however, all the staff are sitting there and looking shocked when I asked to schedule a Sunday appointment. They never said they didn’t have a Sunday appointment but they wouldn’t schedule a Sunday appointment. They might as well have Mon-Fri hours of their not going to work their posted hours.

This was my first visit to their office. They told me my insurance wouldn’t be accepted, even though I double checked with my insurance and included their receptionist on a conference call with them to make sure my visit would be covered. During my visit, a woman there (who I now realize is probably the doctor’s wife) told me that the visit wouldn’t be covered and I’ll have to pay $195 out of pocket. I believed this then, but I double verified after I got back and my insurance people don’t agree.

Thereafter I was moved in and out of rooms as I waited for more than two hours after my appointment time for the doctor to come see me. It was a super quick visit where the doctor insisted I have a dry eye problem, and asked to book a dry eye appointment for me, even though I told him I had an occasional dryness at the end of a long day at the computer and other doctors in past have told me it’s completely normal. He said that since I’ve had lasik I cannot tell even if my eyes are drying out as some of the nerve endings have died, and hence a comprehensive exam was necessary. Still trying to get my head around that part. He finally said he tweaked my prescription to be a better fit, but never really told me what he changed. I had to ask for a final trial of his new prescription just to make sure it fits me well. They also did not provide me a copy of my prescription until I asked for it.

Overall it was an odd experience, though the conversations were friendly and it seemed at the time like they were trying to help me. Please only go to doctors that your friends/family have been to and attested to.

Great service! Great atmosphere! Convenient! Friendly staff! Dr. Zubin Jaiwani is great! Very personable! He is detailed! Caring! He doesn’t make you feel rushed. Shayla is the office Mgr. She’s pretty awesome as well! Any problems, this lady has your back! We actually went as a family. They have state of the art equipment! Many people take their eyes for granted, and do the normal dilation and exam. They have equipment that skips the chemical dilation, and give you the healthiest way of looking into your eyes. Wow! Then on another day we visited their other office that specializes in everything plus dry eye evaluation. My eyes are great, but my husband was diagnosed with dry eyes. We were in awe of how bad his eye glands are. Glad we caught it in time! We never knew how something so small could affect a persons vision as early as present day and distant future. Had we not known about this type of testing, he wouldn’t be having the procedure to correct the problem. If he’d waited too long, their wouldn’t be any help. His procedure is coming up. I’ll let you know how it went. BTW: Try addressing your concerns with the office first before leaving a bad review. It’s not fair to the company, and frankly a shame on you because you didn’t see how they could fix your issue! Such a shame!

After my experience I was contacted quickly and was reassured about my next visit. I really appreciate Sheila for taking care of me and my concerns. Great customer service from that stand point!

Doctor jiwani is a wonderful doctor, he did an eye exam for my daughter in an excellent way and explained everything to her with patience and excellent scientific expertise. I advise everyone if you have eye problems to go to this clinic and have an eye examination with him

Doctor gave me very good prescription for glasses and contacts. I see great with my new glasses. 5 stars.