Factory Mattress, Georgetown TX

Excellent customer service from Manny. He was kind, knowledgeable, helpful and VERY easy to shop with! Thank you! So excited for my new bed!

Katie was wonderful! Was very friendly and informative. Was able to get me a great deal on accessories. Definitely coming back for my next purchase. Redoing all the rooms.

It was a very good experience, I went in to look and they gave me such personalized attention that I ended up buying, especially Mrs. Elena

Katie was super excellent to work with! Katie’s customer service is top tier and her personality is outstanding and she is very professional and knowledgeable!

When coming in I had the intention of just shopping around. Katie immediately came to me and asked a couple questions and showed me around. When showing me around she was very friendly and very helpful. She was very knowledgeable and was very friendly. She also walked through the paperwork very nicely and smooth. Very great experience for my first time

I had a pleasant experience with factory mattress and katy helped me out with all my questions that I had.

Katie B was very accommodating and helped us with a return, that she didn’t have to help us on.

Very friendly and knowledgeable staff.
I tried several mattresses before choosing one. I never felt pressured to hurry up and choose or that I had to buy one.

Glad we came to Factory Mattress. Salesperson was knowledgeable and easy to work with. Katie answered all my questions and made us a good deal.

I called factory mattress by mistake. I was upset and yelled at Katie. I had been waiting for a call back since Monday from mattress firm, for a replacement for really bad mattresses that were delivered on Saturday (the springs were hanging out of the side of the mattresses).
She kept her cool and gave the number that I needed. Now that is costumer service to its best! Told her I would come see her! She took care of us and was just a nice in person as she was on the phone!

That was the best in-store experience we had. Katie is such a great person very friendly and professional. She guided us towards finding the right mattress with the help of their diagnostic system (the right fit). Very happy with our purchase) I highly recommend.

Katie is the best we had a great experience highly recommend! We search for a long time and they have a good knowledge of their product and answered all of our questions and they were friendly!

Justin was super friendly, extremely helpful and willing to answer all questions. We are Factory Mattress customers for the future. Thanks Justin!

The best experience! The employee here Katie was very sweet and will definitely be recommending this place to other people!

We had a wonderful experience with Katie! She was super helpful and we are very satisfied!