Fairfield Inn & Suites by Marriott Austin Buda

Use to recommend this hotel to all of our doctors who were visiting until having the worst experience in November and now no one is responding or handling the promised discount/refund. We use hotels so much this has been the worst one. Would not recommend.

Stayed 7 days, all was good very friendly staff. My only complaint is I reported to the Front desk twice that my refrigerator was not getting cold and why I was in the room no one ever looked at it? Room 217 I presume it was looked at cause I pushed the get cold quick button and it cooled off which that wasn't working before, it did cool everything off for rhe 2 hours it said but went back to being warm.

Here for an event and my company covered the hotel for 3 days. Seemed like a nice place at first, Easy and fast check in. Every morning the breakfast was ok but there was some problem with everything "cooked" like items cold or overcooked. My biggest complaint though was on checkout day. Asked for 12 o'clock check out (reg.check out 11) and the guy asked me "what room number? " and after I told him he replied "due to our booking I can't do that". I may would've believed that crock of ship. If their "booking" is the issue why do you need my room number? I won't stay here again but maybe it will be better for you.

I checked in to find the AC fan was making a high pitched loud noise as if it was either hitting something or rubbing. I asked to move to another room. It was a bit concerning that the clerk commented that several of the floors were like that. She assigned me to another room & that AC was doing the same thing. Apparently they got a "good deal" on AC units. I went back down to the front desk to let the clerk know that AC had the same problem. She proceeded to tell me that pretty much all the rooms are like that, so I cancelled my reservation & went to another hotel. This hotel needs to spend some money on maintenance & certainly should not be booking rooms when they know they have this problem.

I booked a double queen room as I always do, but when l checked in I got a single king, I was told they overbooked and that Expedia booked a single i looked at my reservation and they blamed Expedia. I guess the Volleyball team of teenagers was more important and they gave them my room, not to mention I got a room for deth person w 3 flashing green lights above the bed.
I wasn't going to argue w a 20 year old kid since I know he did what ever he was told,
I will never return to any Marriott locations
It was my Son's wedding and it was not the way I wanted to start my trip.
I been in over 30 to 40 Marriotts in my life time and I'm not a. Idiot
" Don't tell the guess that Expedia made the mistake " take responsibility for your actions,
Extremely disappointed

It is evident that this hotel has seen consistent wear, the moment you enter the room. With this in mind, the rooms are cleaned very well, probably better than most I've stayed in. Kudos to the housekeeping team. The rooms themselves are a little on the small side but very comfortable. There's a fridge, microwave, and a coffee maker in the room as well. Customer service is top notch, which makes you look beyond the negatives in the hotel. A variety of options are offered for breakfast. Breakfast times vary according weekend or week days. With room key access, there are multiple entrances to the hotel and plenty of parking surrounding the building. A snack area is located near the front desk. There are plenty of options for restaurants nearby including close acess to the highway, so this hotel is in a great location.
Overall I would recommend this hotel and will utilize it again in the future. While the price point is on the high side, the cleanliness and customer service are worth it.
As of October 2023 this establishment has gotten worse and is not woethy of my service. The lack of care for this hotel is evident now from the entry. During my stay there were a number of issues. The masonry on the exterior is falling off everywhere, the buttons on one elevator were inoperable, the room phone did not work, the windows were filthy, the desk was broken making it difficult to work, the dresser drawer would not stay closed, breakfast options were not fully cooked, and the mold from the bathroom permeated to the sleeping area. If I were an inspector I would close this hotel down. I might consider a career change since hotels are worse than ever and customer service is almost unheard of.
With respect to customer service, staff are doing the best they can with the canvas they have, but that too needs tweaking. I will give a place two chances to prove their worth. To pay $160 a night you should expect more. At that price point you should as least have accommodations superior of a motel or hole in the wall. Hard earned dollars do not go as far these days, so when they are used, you should expect better. How is it that establishments no longer care and we are expected to accept that as a norm? I won't, so I'll take my business elsewhere.

Very modern and comfortable hotel. Rooms are spacious and well appointed. The workout facility was larger and laid out efficiently well, but didn't have sanitizer to wipe down equipment. In addition, the rooms have ample plugs for charging devices and the WiFi is decently fast.

Very lux (for a Fairfield) Probably the nicest FairfieldMartoit property I’ve stayed in in all my travels in central USA these last two years. I’ve probably hit at least 20 Fairfield’s in the last 2 years and this was by far the best. Molly who check us in very late night was super helpful with some business needs and went above and beyond.

The room was great and comfortable. However, there was a very offensive odor in both elevators that was not remediate even after the front desk staff was alerted to it. Also, the hotel could only be accessed by the front door as we found out upon asking that the other doors were malfunctioning, but there was no posting to let guests know.

The hotel has nice clean rooms with imperceptible issues. The breakfast selection is excellent with a wider variety of items than most hotels. Room service appears to be every 2nd day of your stay but the maids do a great job of cleaning and straightening when they do service the room.

Great stay. There for several weeks, GM Kirstin was awesome and so accommodating yo our large group. Thank you

I had to check into this hotel because my AC at my house burned out. The staff were just unbelievably kind to me the entire time. The hotel is extremely clean, quiet, and well-stocked. The price for the room was also super reasonable. Although I live here in Buda, I will absolutely be telling people to stay here over anywhere else in the area.

Overall Great Stay!
Lexie & Rosa (sorry if I spelt y'all's names wrong!) at the front desk were amazing ladies! They were so helpful; so sweet; and so nice! The room smelt very nice & was freshly cleaned! Pool/Hot Tub were set at an appropriate temperature & my baby was able to swim in the pool without the water being frozen so she enjoyed herself! Breakfast was amazing! There were a variety of options to pick from and everything tasted great!
My only complaint were the pillows, I didn’t get a good nights rest only because the pillow were super tiny and uncomfortable. But overall I’d definitely stay here again, I just know next time to bring my own pillow!

First trip to Austin Texas. The hotel is close to the wedding venue. Wonderful hotel with clean rooms, a great breakfast service and a nice pool!

This hotel was the best I have stayed at. Rob at the front desk was the best and most amazing guy working there. He took care of us. I would stay here again in a heartbeat.

Everything was great, although the temperature in the halls must have been 80°, and the elevators could have been mopped or swept at some point. Other than that, A1.

Aesthetically, the hotel was really nice, clean and up to date. Mattresses were comfortable. Breakfast was good and lots of healthy options (kale and feta frittata, turkey sausage and oatmeal).
Unfortunately, we booked this room specifically because they had an indoor pool. When we called to verify the pool was in good working order, Grant assured us that the hot tubs heater was not working but the pool had a good temperature to it. When we checked in and got the kids to the pool, it was unbearably cold. This can obviously be fixed, but disappointed he wasn’t honest.
Only other major issue, in the shower it seemed the provided soap and shampoo had been refilled with water.

We enjoyed our stay, the room's interior design, and furniture were fresh, modern, and vibrant. Very decent complementary breakfast, a basic but clean gym. Service was exceptional.

Our stay was pleasant and quiet. We had a problem with our keyless entry and the clerk took care of it immediately. It was also in a great location to the event we were attending.

I would stay again! I was so happy to see big size bottles of shampoo, conditioner and body wash. The front receptionist was so kind to me and my boys, she was personable and made us feel welcome. The hot water worked just fine (saw a review about it not working). There are plenty of fast food and sit down restaurants nearby and you have easy access to I35 and the toll. The hotel was clean and they do offer a hot breakfast as well.