Falcon Electronics, Houston TX

Agreed to a price over Facebook for an item. Gave him my arrival time as requested so he could pull it out of the warehouse. Arrived at time I had told him and get told I just missed it since he sold it. Baffled as we had agreed on price and time - no care on his end.

I never go back to that store, they are good. Rats do not give the complete change. Be careful with the man with gray hair, he is a good rat.

I purchased the 3rd generation DVR camera system plus the 2 year warranty on 9/7/2022 and on 9/11/2023 the plastic mounting bracket broke while driving down the highway I asked for a replacement and was told it’s to old just 4 days over a year but I have the extended warranty made a claim and was told to ship the entire unit but then I explained it’s only the bracket that’s broke. The unit works fine, but was told again you must ship the whole unit so we can repair it that cost almost as much to ship as the bracket cost so I canceled the warranty and had to purchase another one from falcon electronics $38.38 so take a close look at the pictures that I sent them and judge for yourself before you buy this system

This place is horrible customer service I don’t even know how they manage to stay open this long I would never spend my hard earned money here I would rather pay more somewhere else

I recently purchased a new (to me) 2019 Chevy Silverado LT. I am a big audiophile and right away I noticed that the sound system was inadequate for my music-listening desires. I got quotes thst exceeded $1,500 and was disappointed to learn that, accordingly, an audio upgrade was not in my near future.

I happened upon Falcon, and right away, Abdul came to my truck and said that he wouldn't recommend changing the speakers right now. He recommended amplification of the existing stock stereo signal to the existing speakers.

The sound quality is night and day improvement. Absolutely hands down - Falcon is 1st class and will work with you. I won't share my pricing details, but it was a fraction of the quotes I had been receiving. - a literal fraction.

They also did a little custom interior lighting in my footwells and I couldn't be happier.

Thank you Falcon.

I recently had the pleasure of visiting the most incredible electronics store in town, and I cannot emphasize enough how impressed I was with every aspect of my experience. This store truly deserves a five-star rating for its exceptional service, extensive product selection, knowledgeable staff, and overall customer satisfaction.

Best installs best prices been going here for 15 years always help me immediately
Very helpful person I will not go anywhere else

Been shopping here for 20 years never had a bad experience always best prices and amazing customer service

The technician is good and quick. The staff is nice and understanding. But the owner is not trustworthy. My total purchase was $390 with everything. He tried to charge me $400 and I told him we agreed on $390. He said fine no problem. Just looking at my transactions right now and he ran my card for $400. Not good practice. You lost a customer just for $10.

Went in to purchase an LG tone ear piece they had advertised as "NEW" for a decent price. Noticed the box was open, so I asked Muhammed if was in fact new. He got offended and said " Look at it, does't it look new" in a harsh tone. I purchased it and went home. Opened it up to inspect in detial (should have done this at the store) and to my surprise the dang thing was used. The part that inserts into your ear was clogged with makeup! This guy, Muhammed, gets offended when you try to question the quality of his merchandise and is down right rude. I use to by my stereo equipment here when I was a teen, and he was a much nicer person then (over 20 yrs ago), and would like to give him the benefit of the doubt, but his actions this time around says otherwise. You lost a loyal customer due to your arrogant attitude, Muhammed.