Fastenal, San Antonio TX

Worst customer service; they’ve got no clue what’s going on for the orders or tracking them; lost my order 3x and delayed my project a week. Finally had the original rep tell me that the order never got put in and would have to start all over after making 4 trips into the store. Saddening considering I met ‘Mr. Mike Fastenal’ and he was adamant after the 3rd attempt they’d fix the issue? ! Too bad his resolve is left at those words; Half the time his staff were in the back and I had to go get them to get help. Ended up using Alamo Bolt.guess I should have used them in the first place when they had to order the screws in? But still. This a prime example why stores like this will end up being gone in 5yrs with Amazon taking these dysfunctional stores out to the shed, tragic but predictable!