Ferrari of Austin

Buyers Beware – Ferrari of Austin

I have been a long-time loyal client of Ferrari of Austin (FOA) and have purchased and serviced multiple Ferrari’s from them over the years totaling over $2M.

I recently had a series of unethical events take place with FOA regarding multiple new Ferrari purchases that I made directly with FOA management Keith Humphreys and J. P. Carabias. I did have to involve Ferrari North America, whom did side with me, and reached out no less than three times to apologize for the dealerships comments and behavior.

Please keep in mind there are a bunch of great Ferrari dealers out there and you have options. Purchasing your first or tenth Ferrari is a milestone and a big deal so be selective and in my opinion you should at all costs avoid Ferrari of Austin. If you are going to purchase from them be sure to ask Keith and JP about Casey, and be aware they do own other Dealerships.

If anyone in our community is considering purchasing a Ferrari at FOA, I would love to share my unfortunate story with you privately via DM / phone call in hopes that you go in with eyes wide open.

Best regards,
Casey

I recently purchased a new 2023 Ferrari Roma and wanted to compliment the manager Keith Humphreys and sales associate Frankie Dowling in helping me to obtain this amazing automobile in a timely manner especially considering such a desirable new touring vehicle with limited production world wide. They provided great advice and attention to detail in the configuring and ordering process. James Holderman in the service department was very accommodating and promptly scheduled my car to solve an issue with my Sirius-XM antenna. I enjoy going into this high tech dealership as the staff is friendly and eager to answer your questions, and of course just to be able to view and admire so many different Ferrari cars they have in stock. I have previous experience as well with this dealership having also purchased a F-430 from them in 2009 and when going in for service, they take excellent care to bring your car up to Ferrari standards.
I highly recommend Ferrari of Austin and it's people having dealt with them since 2009.

We have had excellent service and fair treatment from Ferrari of Austin's service department. Whether it's tending to our beloved old 430, or doing yearly maintenance on a LaFerrari, James and the team at FoA has been prompt, courteous and accommodating and the work has been top-notch. A+ and will happily keep bringing our Ferraris to FoA for all their needs.

I had my Maserati Ghibli serviced here for its yearly maintenance and James was incredible! They were very responsive and quick with getting my car back to me. Great price too better than the maserati dealership!:)

Ferrari Austin is fabulous. My 488 was serviced with zero issues, great pricing and prompt service. Keep up the GREAT work!

Been taking my F8 here for regular service, and other misc issues that arise through ownership. Always have a great experience due to James/Chris. They explain the work, never overcharge, quality work, and fast so I'm never gone too long from my car. Also the dealership is awesome with great cars to peruse when there.

Great experience every time, professional and thoughtful! Appreciate James helping get a quick turn around when I needed my car for an event!

Ferrari of Austin affirmatively misrepresented the alleged status of a 2016 Ferrari California T as "Certified Preowned Vehicle". Immediately upon delivery, we found the following:

• Both rear seat lower bolsters were missing ;

• The model correct “California T” rear wind deflector was missing and, instead, the car was haphazardly delivered with a “Portofino” labeled deflector that obviously did not fit;

• This car was also supposedly repaired for “rust” inside the trunk as noted in the attached CPO Service Record; however, rust was found inside the trunk lid (the exact location specified in the Service Record as being allegedly "repaired") ;

• This car had an obviously visible quarter sized “ding” in the trunk lid that showed up in the pre-delivery photos but was never repaired by this authorized dealership prior to delivery; and

• Most egregious, although this supposed “CPO” car was allegedly “pre-inspected” by Ferrari of Austin as an “authorized” dealership prior to delivery and had a purported “clean” CARFAX, the car was delivered with the left rear quarter panel showing obvious signs of prior body repair with a one-inch “crack” evidencing “repaint” and “bondo” flaking off.

BOTTOM LINE: DO NOT BUY ANY CAR FROM THIS DEALERSHIP

James Holderman is a great Service Rep! He is quick on responding, thorough and available at all times. They did a great job fixing my car and explaining what needed to be fixed. I have a 3rd party warranty and they are very helpful in ensuring that the warranty process is smooth/easy and that items are covered.

Hands down the best dealer in the Nation. They have a friendly staff and purchase was hassle free!
Thanks Francis

I’ve always had great service here, even as someone who hasn’t purchased a car from the dealer, and doesn’t own the latest and greatest Ferrari. Everyone is extremely friendly and welcoming. I’ve had my 2005 F car get the occasional service done here and it has been without issue, and as a bonus they clean it up nicely before I come pick it up.

From an event perspective, I feel that the local franchise has stepped up its game over the last few years. They host and partner some nice events. If you are an owner, I highly recommend the track day at COTA, some of the most fun I’ve had in my car, and having an expert ride along to provide tips as you make your way around the track makes it even better.

In all, a great dealer, and glad to have them here locally.

James Holderman their After Sales Ambassador is very proactive and professional. It was a pleasure working with him to get our F8 Spider in and out of the service department asap

Recently I flatted one of my tires so badly it damaged the rim. What was worse is that it was late afternoon on a Friday. Having no luck with Ferrari roadside assistance, and even less with local towing companies, I called Ferrari of Austin. Keith, the GM, took my call and hooked me up-big time. With the help of their After Sales Ambassador, and their Marketing Manager, I was connected with a reputable towing company within the hour along with a loaner car whose engine was running and warm on arrival. Simply amazing. As for the repairs, a new tire was procured, mounted and balanced, and all four wheels laser aligned. The best part is I can't even see where the damage was. Picking up the car later that week proved it was done right; it drove beautifully. For good measure, my VIN was run against outstanding recall campaigns/software updates, and my Ferrari was professionally cleaned before pickup. To top it off, I was given an FCA discount against the final repair bill. I could not be happier about it.

Everyone here was fantastic and friendly! From the time I walked in the door, they were friendly and professional. James in service took great care of my car (very professional and knowledgeable). I will definitely be a repeat customer for vehicles and service department.

I have owned exotic cars for some years and I'm not here to talk about cars but people. The two most important aspects of a successful business are the clients and the employees. The people at Ferrari of Austin are like an extension of your family. From the cleaning staff to the owners, everyone greets you with an honest smile. Yes, they know about cars, yes this is not just another brand, it's a symbol, and everyone at Ferrari of Austin are a true representation of excellence, tradition and perfection. No matter what car you decide to buy, if you want to buy an exotic car, this is where you have to start.

I'll probably never get to drive one, but Batman definitely should lol. Happy Halloween yall!