Ferrellgas, Grand Prairie TX

Helpful, friendly, provided needed information regarding tank sizes and ability to transport.

Customer Service is terrible!
Lady at the front desk acts like she is the owner.
Can't even ask a simple question and she gets mad.

Try not to get there around lunch time because she also gets mad and points at a sign at the front door. Where it says that she is at lunch.

Avoid this place if possible.

There are many places around the metroplex to get propane from.

If you want bad customer service this is the right place.

Called to make sure they were open. Lady on the phone said yes. Great I'll be there in 20 minutes. Only to arrive to find out everyone was sent home for the day an no one can fill my propane.

After doing business with Ferrell Gas for over 20 years I had the mis-fortune to come to the GP location today, I Came to simply fill a tank, first I had to wait for 10 minutes as district manager was in a meeting and he fills the tanks. Once he arrives he tells me the tank is out of date, I tell him it’s their tank, wants to argue about the tank, I ask why would you deliver a tank that’s out of date to you customer. Says it’s their divers fault, and they should have looked, then tells me I came off strong, and basically it’s my fault, that he, the district manager failed at his job, that the guy that fills the tanks, failed at his job and lastly the drivers that failed at their job and delivered me an out of date tank. Wow what an awesome, amazing experience at Ferrell Gas today! Thanks for the exchange and providing me an in date tank!

We needed to fill the propane tank on a rented RV. Ferrell gas was easy to find, had fast service, and reasonably priced. Service was extremely friendly and helpful, both out at the pump and inside where you pay. This is definitely where we will be going for our future propane needs.