Fidelis Westlake Apartments, Houston TX

I loveeee this property & the staff! The staff is very helpful and kind. They’re constantly hosting community activities to get everyone involved. The grounds are always clean. I haven’t had any issues moving here and the application process was a little long, but at the time I know I wasn’t the only one that was applying, so I understand. Maintenance is very fast and after they finish a work order they leave a copy of the WO and what they did to fix the problem. The property is very quiet, except there is a train right behind us. There is also an high school with a band and when they practice I can hear them. I don’t mind though, I’m an early bird so their practices don’t bother me. Plus, it reminds me of high school pep rally’s and how much fun they were. Everyone is nice and says hi when they’re walking by. I love having access to the property amenities all on my phone. I would love to have a mailbox also, but that’s the USPS’ problem for not having the necessary supplies in stock. I have talked to the USPS office and all new builds are having the same issue. Erica showed me around and she was the first person I met. She is very nice and she explains everything very well! The property is very close to HEB and other stores so it’s very convenient. I also like how they have different food trucks come by.

Leaving 5 stars because I don’t live here and just toured so that is all I can rate. I noticed there weren’t really many photos or videos on their website so I just wanted to upload a few for potential tenants. When I recorded I had no intent of uploading so they aren’t perfect but it does give you an idea.

Tires and wheels stolen off my car along with 4 other cars and suv at this apartment complex.

Jasmine which is the apartment complex manager/ spokes Person didn’t take any responsibility for the damage that was done. She did offer an ultimatum to get my car towed by some unqualified tow men that didn’t even come with the proper truck to tow someone’s car that don’t have tires or wheels. I repeatedly told her that my car is a performance car and it sits low and can’t just be dragged and that it would have to have tires on it in order to tow it. Then she provided some address in the email to some junk yard that was located in Orange, Texas. She didn’t even know the correct address to or could provide the correct address.
She Also was well aware that my wheels were already ordered. We were waiting on a third party company that USAA uses to come out on the location to install the wheels and tires. The wheels had to be shipped and was set to be delivered on Saturday morning. Again She also knew all of this because she asked for my insurance and claim number and was in contact with them as well.

Nothing else was offered then causing more of a problem and being problematic. She had the nerve to say she gave me over a week to get the car removed as if the car broke down or something we caused to have it still there. She’s really passive aggressive and also nice nasty. Moral of story don’t bring your car if you choose to move here. I know they offered others in the community who’s vehicle was vandalized some hush money.

If you haven’t leased at the Fidelis yet what are you waiting for? ! Erica and Jasmine were AMAZING during the whole process from showing me around to getting me approved all in 1 day! I even won a 58” flatscreen! It doesn’t get any better than this, I LOVE the Fidelis!

I’ve lived here for like 2 month and there has been some new construction challenges but all in all pretty happy I chose here. Jazzmine the property manager cares a lot and Devon who I toured with was wonderful. I recently called the office and spoke to Erica to help me with a few concerns with my unit. Minor things and Christian the maintenance guy was just great. Super happy here come check them out.

Awesome community, beautiful interiors and nice amenities. My experience with the management team has been great as well. Keep up the good work!

Went to tour this place with my brother after eating at chick fil-A and saw how huge their patios were. We were not disappointed at all this place was super nice. Booked an appointment with Erica and ended up touring with Mya. Both ladies were great, I was really impressed by the gym facilities and the place being opened 24 hours a day. Will definitely be applying.

I have been living here for three weeks and it has been very nice. My son goes to high school here and my daughter in Woodcreek has been very nice.

Great management and amazing team. Huge shoutout to Jazmine! She was great, helped me with everything I needed.

Erica was amazing and gave us greattt customer service the process get to us in our apartment was faster and easier then other places we rented in the past.

Erica is great! She is so friendly and helpful she made my move in so easy. Thank you Erica!

Inadequate communication. They will take your money and waste your time for months. If you're in a hurry, I would not recommend applying here. The lack of communication and the run-around are exhausting, to say the least. I constantly had to call for a status or update until I just gave up. They initially said everything was approved, but a month later, they said I was denied because they didn't have enough information initially. However, if they had contacted and stayed in touch with me, it would have saved much-needed time and headaches for all of us. After about two weeks of the runaround, I understood what kind of leasing office I was dealing with and applied to and moved into another community, all while still waiting to hear back from Fidelis at Westlake. They are very pleasant to chat with but definitely need more organization, staff, and structure. If this is how they are during the application process, I can only imagine needing assistance as a tenant. My suggestion to the complex is not to take the $200 application fee first if you can't handle the load. Accept applications first, and then when you can provide proper service and attention, send the link for fees.

These apartments are so down graded for the area we are in my Duaghters 2023 Camaro got stolen here and we have no access to pool or any amenities at all gates are stay open there’s no privacy whatsoever we have no access codes or anything management is at its finest of stupidity

I was just riding looking for another apt when I saw these. I am so glad I saw them. I can’t wait to move in. I absolutely love this beautiful complex. I pray that it stays this way. It’s brand spanking new. The customer service was A1. The Apartment Manager is like a blessing from Heaven. So far so good. They have the best Amenities ever. I’ma very honest person and nothing has nerves yet about Fidelis WestLake.

I was undecided between these apartments and Cascade. But Erica totally sold me on choosing Fidelis. She was awesome, very friendly, and hospitable. However when I went to the office to pay my security deposit I encountered Mya who was very rude and unprofessional and made comments that alluded to the fact that she was refusing to assist me eventhough I informed her that I had already applied and been approved. The experience was very off putting because I had just made a final decision between the two apartments and chose Fidelis. There was some confusion about pricing and she instantly got a nasty attitude when I asked her to write the prices down according to each floor. She sighed with this disturbed look in her eye and said the pricing is online. Then I responded and asked are you refusing to write them down for me. This distasteful experience with Mya almost turned me away from moving forward with Fidelis. But I had such an awesome experience with Erica I will continue the process and call Fidelis my new home! Staff should regularly attend customer service trainings.

I had a great tour with Mya! Her energy was awesome! This is my first apartment and she was beyond helpful with my move in process. This location is perfect! Everything is close by and they offer great amenities that will be 24hrs! I also met with Devin, Jasmine, and Erika on my move in day. Super friendly and great customer service from all the ladies! Lease here now! You will not regret it!