Fifth Gear Automotive - Lewisville

Fifth gear did a great job on my Range Rover Sport. I would definitely recommend them for any auto issues.

I take my GT3’s here over the dealership since I was experiencing minor damage issues from Porsche Plano, and somebody damage from Porsche Grapevine. Both of these mainline stores were extremely difficult to work with after they caused damage to my cars.

Fifth gear, totally different, it’s more personal and you get to know your techs’ and staff at Fifth gear:)

Fifth Gear Automotive in Lewisville, TX is nice. They have a nice waiting room for you to wait in if you're waiting. The guys handled everything in a timely manner. Very informative about things going on with my car. Customer Service is top notch for an automotive shop. I will be going back.

Jeff and the rest of the team do tremendous work. They went above and beyond with the level of service provided. The team is very knowledgeable and walks you through the issues with your vehicle in a way that is easy to digest. Would highly recommend them for any of your car repair needs.

The manager Tim explained everything to me and I felt comfortable having my Hummer H2 worked on. They did a bang up job

Disrespectful.ignorant, and downright disappointing.

For context, i've been going to Fifth Gear for years now. I've spent thousands and thousands of dollars here. And everytime, without hassle or argument, I swipe my card. Its pricey, but I had been happy with the services I was provided so I was willing to pay the premium, up until now.

Two nearly consecutive events had happened for me to reach the point of me writing this. I took my 2017 Ford Explorer in for service because it had been blowing HOT air, and had blew the belt off whilst I was driving it. So, I took it in to get looked at, and sure enough it had blew the belt off the pulley. Keep in mind, that is exactly what I had told them, no diagnostic needed here, it is a very straightforward problem that takes no more than 30 seconds to confirm. Then, they had told me that there was a hole in my compressor (topside and visible from the engine bay), and decided to tell me that it would be $149 for an AC DIAGNOSTIC to tell me that I had a blown compressor.uh yeah duh. I, (rightfully so) argued the charge and eventually they adjusted it off (but not without going back and forth with the manager), after my quote to repair of nearly $2k (for an AC?) I decided it was best to get the work done elsewhere.

Shortly after I had gotten this work done, a different vehicle (a 2016 Explorer) went in because it started to jerk under acceleration. I had, dropped it with them, full expecting to get charged a diagnostic (and I was more than willing to pay), the mechanic (who was very nice) kindly explained that there was nothing that he could do until the engine threw a code, and went on a test drive with me. HE HIMSELF, thought it was best not to charge me anything, and let me drive away.

About a month later, my Tahoe started to make a ticking noise while I was accelerating. I took it into Fifth Gear (i suspected catalytic converters), and I was approached by a service advisor who greeted me with "are you going to buy anything this time? " confused I replied with "Excuse me what? " and he said WORD FOR WORD "we're a business not a charity, you haven't bought anything the last 3 times you've been here". Okay, so immediately a couple issues here. I hadn't bought anything the last 2 times I had been there (not 3), and I didn't decide NOT to charge me last time THEY DID and I NEVER ASKED for any sort of handouts. They (the mechanics) didn't charge me because it was the right thing to do and did it WITHOUT ME ASKING. I replied to his comment with "I fully expect you to charge me for a diagnostic, why wouldn't you? " I then asked "what's with the attitude? " and he replied with "cause you come here asking for handouts". I then asked for the manager Tim, and he explained that the service advisors are often out of tune with what the mechanics are doing. And that I was, in fact, a valuable, long-time, paying customer who has spent THOUSANDS. With no apology I left understandably upset, and came back inside and told them I had left something in my truck (I hadn't) and took pictures (attached) of exactly where they had parked my truck. I then wedged a rock under the front left tire and left. Shortly after, I got a call telling me that their mechanics looked at it, and it was the broken material inside the catalytic converter causing the noise. I went to pickup my truck, and they had said (ironically), that they had decided not to charge me for a diagnosis (I wanted a full diagnosis on the issue and said multiple times I would pay), and lone and behold the truck was in the exact same place I had seen it, with the rock wedged under the tire. Completely untouched.completely careless about genuinely solving my issue and decided to be petty instead and try to blame and accuse me of things that weren't even my fault? My truck was never touched, started, moved, or opened, and instead decided to waste half of my day waiting for my truck to be done just to provide me with a false diagnosis.

Y'all using Uber to transport parts/ packages from Lewisville to argyle, Aubrey, prosper, etc etc. Just so you know Uber offering is $6 on your trips. See then every day to every other day And decline the same ones 4 to 6 times before it leaves my car rotation or gets cancelled.
$6 for 45 to 60 miles round trip makes no sense for drivers. Just thought you'd want to know if you're having delays or no drivers picking up

Yall did a great job ty very much. I didn't even ask yall to fix the low tire pressure sensor but seems you fixed it and I appreciate that.

They went above and beyond to make sure I was comfortable and happy with the service. They even offered their concierge service to pick up or drop off the vehicle at my house. First class service.

I took my 328i for oil change and brake fluid, which is almost 2 hours and $320 (Pretty good value) I will see them again when needed. Thanks!

My only (baby) complaint would be that the guys working on the car should put the settings back on the seats, etc. Thankfully, this time the dirty foot protecting paper was gone and there wasn’t a bunch of dirty hand prints on my white seats. Other than that, I appreciate the nice people working there.

The staff here is very friendly and helpful. They fit my truck in same day, and were able to get the oil I needed for my truck without any issue. It was also nice that they washed the truck when they were done.

Over the phone and in person everyone was so kind and knowledgeable. I truly had a wonderful experience. I will definitely be back for more services.

Alex is so professional and he explains everything so you can completely understand. Fifth gear prices are amazing and affordable. They’re the best car shop in Texas

I came because I trust Jake and people he trust. Jake has been great and I have followed him because he has always done great work and Sent me to other people who do great work when my needs weren't available here. I have 3 vehicles that Jake takes care of and one has over 300000 miles. I have sent friends and family to him because I trust him.

Wish I could give 6 stars. I've since moved from the area but ran into a hard to diagnose problem with my current vehicle and decided to make the drive because Fifth Gear has always done us right. They were able to figure out the issue and fix it the same day.

I drive a Mercedes ML 350 and Fifth Gear will forever be my dealership alternative for scheduled maintenance and oil changes. Recently, I was having issues with what I thought was an electrical connection on my tail lights. After taking it to a few other shops that "couldn't diagnose the problem" one of the guys at Fifth Gear was able to quickly locate the VERY simple issue and fixed it for free! Everyone there is always so professional and helpful. Won't ever have to deal with Park Place again!