Finish Line, Garland TX

Ordered on the app so I can quickly grab them before heading out to a Xmas road trip. Workers there cancelled the order for no reason. Never shopping here again!

Who in the hell shuts the doors to do inventory DURING business hours? Especially on a Sunday afternoon? !
That's a horrible business model. Foot Locker is popping across the street, while y'all just lost thousands in sales.

When I purchase an item you get your money right then. If I return an item I should not have to wait for my money to be returned to me after 3 days.

I went in to return a pair of shoes and the cashier helping me could not seem to get off his phone. An incident that should’ve taken 5 minutes max had me standing there for at least 15 minutes. At one point he must’ve forgotten I was returning the shoes because he was so distracted by his phone that he started to charge me for the shoes that I was returning. I had to repeat confirmation steps 3 times and continually had to wait until he was done either texting someone or finding something else to do on his phone to continue with my return. It was completely unprofessional, especially with the line I had to wait in and the line that was still forming behind me. I really wish I knew his name so I could be more specific. I hope something is done to ensure this doesn’t happen to someone else again.

I went on 12/26 to return a pair of leggings, since I didn’t have my debit card the employee that was helping me said he would have to ship my leggings back in order to get my refund back. I was okay with that. All he did was give me a return slip. I figured it would take a week to hear anything nope! I called the store the phone just rings! So I called customer service the rep told me he didn’t see anything in the system that was being returned so he reached out to the store spoke with someone and they had told him the return was never processed. This is ridiculous!

This store is ridiculous! Store hours show that they open at 11am …. Here it is 11: 15 and they’re still not open. This happens a lot! Someone from corporate need to come to this store and get rid of the people that make this establishment look bad! I won’t be shopping at Finish line anymore

The store manager, suggested I can't return purchased shoes. He inspected the shoe throughly, and said it's worn. Of course we did, but just to try and it was for minutes. And didn't fit as I thought. Well it was expensive learning moment. I won't go back to that store. Is there 0* option here?