Firestone Complete Auto Care, Arlington TX

I came in thinking I needed a battery so Cody hooked it up and let me know it was my alternator. Instead of just leaving us out in the cold Cody went above and beyond to do all that he could to get us back on the road. We’re a family of five with a Toyota Corolla trying to make it and Cody was a blessing in our lives this morning. Honest and understanding I couldn’t have asked for a better experience thank you Cody for all you did!

12: 59 pm I get a voice mail from Firestone. I call back and 1: 19 pm. Sir your problem is this and it going 1600ish. 3: 33pm Sir you can come pick up you truck. 1800ish. Part 580 labor 957 tow 125 Dia 105. My truck runs great I must say. Now 2 hours and 14 minutes after we get off the phone, you tell me a 1000$ labor. Thank but never again.

Took my car there for an alignment. Unfortunately I left my car with them and went home. Prior to taking it to Firestone it didn't have leaks. When I got my car back it was leaking oil and transmission fluid. Big leaks! Quarter sized drips on the pavement. Engine leaks 1/2 quart of oil per 50 miles of driving. Never went back to complain because they will just deny they caused the leak. Got an estimate from another shop. $500 dollars to repair engine damage.
Take your business elsewhere.

My wife came home very upset because of the way she was treated at this location. She felt they spoke her to like she was a child and didn't want to help her.
She set an appointment online on a Sunday afternoon to get her flat fixed and when she arrived she was rudely told not to set appointments online, that she should just come in. Two different employees seemed very annoyed about having to help her. They didn't ask where the lug nut key was located, they told her they needed the key if she wanted them to help her. She had already informed the first guy that it was in cup holder when she arrived.
We have purchased two sets of tires for my wife's car at this location and the service was always great, particularly Victor, he is super helpful and knowledgeable. It's just too bad this wasn't the case this time because we ended up purchasing her new set of tires from a different tire company.

This is my choice for auto repairs. They're honest, well trained, and highly personable.

VERY highly recommended!

There work is garbage and there service bus worse, have used them in the past with good luck but last few times have been trash. I reached out to corporate with my issues and can’t even get a call back, I guess the 3 cars I have serviced with them don’t matter … I’ll cut my loses and take my business elsewhere … and I’ll spread the word when ever possible about by experience… I may not get my money back but I can definitely some someone else some headaches and money

Great service. Too expensive, but at least you're getting your money worth! Been here a few times and they're always taking care of their customers.

I've been taking my car to this Firestone for quite some time. I guess due to no one wanting to work and short staff comes short patience. I literally had to wait 5 hours for an oil change and tire balancing.only to get a call on the 5th hr to say it'll take an additional 2 hours to do the tire balancing. So much for great customer service anymore. Moral of the story.be prepared to leave your car for 8 hours.

I set an appointment with this company, in my confirmation email it stated that I would get a call to confirm. I never received this call so I called them to verify the email. When I called, the employee picked up and said, “I don’t see an appointment here for you. ”

I asked to give my reference number and he said no need because he did actually find my appointment.

After that, he proceeded to say “yeah, that time isn’t gonna work. You should come a little closer to five because we start closing around your appointment time.you’ll have to come earlier. ”
(I just chose the time that was listed online. If it’s not available, don’t list it.)

I specifically took off work an hour early to make the 6 o’clock appointment that was listed on their website when I made the appointment initially.

I stated that I’ll just cancel the appointment since it’s not available. And asked for his name (Dante)
He proceeded to say that I can come anyways if I wanted to but it might be a wait, due to the fact that there was other people with appointments.
I told him I didn’t understand since I had set an appointment.
He said “like I said, you can still come if you want, but I prefer you come as early as possible. The time you set is too close to when we close. ”

Will not be scheduling with this company again due to lack of professionalism, customer service and obvious confusion on their closing time.

Got 4 new tires and an alignment. Asked if they could add on inspection since I was already there.
Had the work completed in the time they said and customer service was great.
Will definitely come back for service.

Was there to get vehicle inspection done was really quick at getting it done. Update went to get pricing for top 2-3 tires to compare with other places they weren't the lowest price

I made an appointment online, i received the 5% discount with the new firestone card, received excellent service and great tires at a good price.i was in and out within about an hour and fifteen minutes. I am very happy and will be back for oil and filters changes.

I had a good experience at this Firestone everyone was helpful and i feels as though I got a good deal on the 4 tires I purchased I made a appointment and was taking care of not long after I arrived I recommend this Firestone or any Firestone they do very good work and have such a friendly staff as well Thank you Firestone

They forgot to add oil to my car when I had an oil change and my engine blew up. It was a 40k car. Low miles. Don’t go there. Worst thing is that they laughed about it. Told me to buy a new engine or a new car. Ridiculous.

This is my first visit in 20 years to a firestone facility. There was a long wait but the staff was courteous and very professional and was willing to work with you on a timeline to sit too and not having to spend long hours waiting at the facility. I will go back again.

I mean this when I say this, PLEASE DO NOT EVER GO TO THIS FIRESTONE.
Them folks will always and I mean always try to upsell you in things that most of the time don't even make sense or even need to be fixed at all. I took brand new 4 sets of tires and asked for a simple check since one of my tire pressure lights was on. I knew that all I needed was a little air in my tires due to the cold Texas weather but I was curious on how much they would try to upsell me. They told me, (AFTER 4 HOURS OF WAITING FOR A SIMPLE TIRE CHECK!) the trim was low, the back 2 tires were needing to be changed as it would be "unsafe" if I didn't, and the kicker was that they told me I needed an oil change when I literally got one 2 days prior to the visit from a local mechanic. If VICTOR calls you, just ignore what he tells you and just know he's looking to get more money from you. I HEAVILY HEAVILY HEAVILY and stress this enough HEAVILY recommend you to go to any other mechanic shop then firestone.

Brought my 1st vehicle here to have an oil change it was extremely slow, 3 hours. The employee stated that due to staffing issues all services are taking longer than normal. I observed the mechanics goofing off, going for smoke breaks while they have cars on lifts. I gave them a second chance. I brought our second vehicle in for an oil change. BIG MISTAKE! 4 hours later I get a call my vehicle is ready. BUT my in cabin air filter was filthy and would cost $75 plus labor to change a $20 air filteri Mind you they already took the part off to check it. I pick up my vehicle and it stinks like cigarettes! I don’t smoke. About a week later I noticed a puddle under my vehicle. I called Firestone and let them know something was not right. The manager told me to bring it back. I did. The mechanic pulled my vehicle in to the bay and just couldn’t get my vehicle lined up to the hoist. Finally he gets the hoist somewhat lined up and starts to lift my vehicle. The technician that’s supposed to be ASE certified didn’t have the hoist properly placed as my vehicle was being lifted it fell forward and hit the ground. The technician then told me I had a really bad transmission leak. Unfortunately the technician that’s supposed to be ASE CERTIFIED does not know the difference between oil and transmission fluid! ASE CERTIFIED Nope! My vehicle was taken to a dealership that handles my vehicle and so far I’m looking at $1200 + in damage. By the way isn’t it against your company policy to smoke in the bays? So here’s a photo of the master mechanic smoking a cigarette in the bay playing on his phone at 8: 16 in the morning while charging a customer hourly to repair their vehicle. Thank you for the overpriced oil change and the damage to my vehicle.

Our tires valve stem came out of the tire and rushed to a tire shop. They were open until 7pm! Thank goodness! They were super fast and we were back on the road. Thank you guys so much.

I have been patronizing this location for a few years.the team is fantastic, very informative, and courteous.the increase in pricing for an oil change in mind blowing. I appreciate the service but the prices have ran me away.

BUYER BEWARE or shall I stay take your car here at your own risk! So a friend of mine has a 2015 Impala he's driven for 5 years, never no major problems. Something happened and the solenoid had to replace, cost him $750. Okay paid, drove off. 2 days later, the car runs hot, no coolant. Mind you he just had a full service 2 weeks prior no coolant leak detected. The car has never ran hot. Went there with an oil leak, left with a coolant leak. Somebody lying. There theives doing dishonest work. They wanted to charge him $1300 but they only got $700 so they sabotage his car so he could come back and try to milk him for more money. I told him not to go to no chain mechanic because they are known for doing this.