Firestone Complete Auto Care, Fort Worth TX

I had a low tire that just needed to be topped off. They have a self service air hose but the young lady there just aired it up for us. She was very nice & professional. Thanks for helping me out young lady!

I made an appointment at this location the night prior. When I arrived at the location the next morning at 8: 45 for my 9am appointment, the store didn't open until 9. Understabably, there were walk-ins that'd already beat me there. Needless to say, my appointment didn't matter. My vehicle was fixed after the walk-ins.

Appointments Dont Matter

Why was the old management changed? This new one is absolutely horrible couldn’t even answer the simple question of a time estimate and when called for an update was promised I was next and that it would be ready within the hour I showed up to pick up my car and it hadn’t even been pulled in, this was at 4PM I left my car at 10AM. Honestly would leave 0 stars if I could never used to have this issue with old management always was in and out

Although Firestone workers are not many, they always make sure that we get a good service. They are polite, professional, and positive. I had a series of flat tires, dead battery & other mechanical issues, and our friends at Firestone took the best care of our cars.

It was terrible we made an appointment last week and when we came in they still only had one tech and we had 1 hour and 30min wait whats the point of an appointment if you will have to wait so loung to even get started on a diagnosis.

Seth provided excellent customer service over the phone and in person. I came in to get my brake pads replaced and while I waited, I noticed that he was courteous, attentive, and polite towards everyone. Fair and honest mechanics are free and far between so I will definitely be coming back!

I frequent this location and multiple Firestone locations. I have always recommended them. But today, my experience was the WORST. His name is Seth or Derrick (the ginger) who works the front is very much condescending and acts as if he could be doing a million other things. I wouldn’t trust him to walk me to my mailbox if I was blind, with that attitude!
I rarely rarely do reviews, but I had to pull over to make sure I wrote this. I understand it’s just a mechanic shop and not a health & wellness center. But to have that character from the beginning to the end at checkout is just unacceptable. He should work the back, or at a junkyard.
For reference, I bought two new tires and had the back brake pads changed.

Tried to charge me $110 for a diagnostic that I found out I could have gotten free at 3 other places. Then tried to convince me not to get the free diagnostic and why I should pay for theirs. Went elsewhere and got the perfectly legit and free diagnostic. Always have a gut feeling about the honesty of their charges and integrity tho.
This is my 6 month later update. So I go to open my hood to check my battery and the front end almost falls off because they never replaced the bolts that hold the front end on. They were the only business to work.in my car but NO MORE.

I just want to thank Steve and the rest of the staff at Firestone for their excellent service. They did an impressive job on my car, thank you.

Awesome customer service and experience. They are fare and very helpful. Steve is great and really helped me out. I will for sure use them in the future on things I can't do myself.

Man forced a sale on my granny, she had problems with a new Walmart Battery that was the wrong size, so Firestone keeps it and charges 250 for a new one of a bigger size from Firestone and didn't even tighten the terminals. I asked for the the new Walmart Battery back because it was under warranty and Firestone wanted to charge me for it back to claim the warranty! I wish I was with granny when she made this deal because it was under handed tactics for sure. I like Firestone but not this location avoid if you can

I came in to Firestone to get a second opinion about an issue with my car and matthew at the front desk was very kind and was more then helpful in finding out the issue with my car and they we’re very quick to fix my car and send me on my way