Firestone Complete Auto Care, Amarillo TX

Wow, I was blown away with the staff. I was panicked this day, had a lug nut that was locked, they took it off for free for me, even though I didn't get the tire there. Amazing, what customer service! I will definitely be using them in the future! I'm thankful for thier help!

Fast, friendly service. Even though I came in with a low tire during a holiday, they set me up quickly and had a fast turn around.

Not impressed at all with this place after I called them to have some work done. They definitely didn't want to help a stranded traveler. Not much different from the Firestone place back home. Seems to be a trend with this company for sure.

Dropped off car at 9: 30 and they told me one hour it would be ready. We came back at 12: 27 and the vehicle was still not ready after I was told it’ll be ready within an hour. They did a call at 10: 30 and let us know it would be another hour we showed up at 12: 27 and ww where told it should be another hour asked for a discount since the service they said would be done has only taken 4 hours more than what we where quoted. They said you can have it back with just the balance horrible customer service. I’ll

Needed tire and they did not have right size and they call other store and they would not answer phone.went to discount tire and was treated a lot better and was able to get it on and off side of road

If I could give less than 1 star I would. What's the point of an appointment if you know you're to busy to do the work?

They take so long they. Always wanna sell you more Alot more than you need they. Don't take time to explain what you actually went in there for and they never want to help you if you have service that you have like lifetime alignment etc I know recommendations are important but they over due it and wont help you over the phone they always want you drop car for hours just to look even to buy a battery

Great experience. I’ve always had a hassle-free experience here. Today my headlight was fixed as a courtesy. It’s a rare find these days to find good people especially in this industry.

Showed up 15 mins before my appointment and they don't accept appointments on Sundays. Never tried calling me to cancel or notify me and online let me book it. What a waste of time.

I will ever go back for any kind of service there. My oil change took over an hour and a half to do.

I went in May 1 to get my front end aligned. They didn’t have the parts to do the job so they contacted me 3 May said they had the parts in at that time. I set up a time of May 10 at 8 o’clock to get it worked out, I had the car there at 7: 30. Left it to be worked on about 3 o’clock. I hadn’t heard anything so I called them and they told me they had him started on it so I got up there to pick up the truck. I asked the man behind the counter. Why couldn’t they have called me to tell me they didn’t have a part He told me that it was Joe‘s fault. It’s sad that you live in a world that it’s always somebody else’s fault. I’ve wasted a complete day.

Do not recommend this place. The white dude at the counter said he didn't have time to do it today. If i wanted he could do it another day Although I was sent here from my rental car company. No wonder how people talk trash about this place, it all seems to be true. Keep up the awful work. Thank God I don't live in this town so I don't have see his face ever again.

Really to care of me on a Sunday morning when I had a long drive to catch a flight in Lubbock.

Made an appointment for an alignment, tire rotation and balance after I changed the front struts on my new truck. Drove straight and fine before I brought it in but wanted to be proactive since an alignment is recommended after changing struts. The first alignment took 4 hrs and they couldn’t find a record of my appointment made online and confirmed through a phone call the day before. When I left the truck was shaking badly and pulling hard to the left so I brought it back in an hour later and they acted like they had no idea who I was. After waiting another hour they called me up to the front and said they think the issue was from rotating the tires and one must have worn badly even though the tires have less than 2k miles on them and had a good alignment before. They hadn’t even pulled the truck back in to look at it yet. When I told them this they said they would take another look when the machine was clear and I sat waiting another 2.5 hrs. When it was done he said the last guy hadn’t measured right and the toe was off but it was fixed now. Left the shop and the truck is still pulling to the left. Looks like I’m out another $165 to take it somewhere that knows what they are doing. If I had read the reviews on here I never would have gone to this place. All of the disgruntled people in the lobby that were complaining about how long they were waiting makes me think this Firestone is just living off the brand name and won’t be around much longer.

Friendly knowledgeable staff and prompt service. I like that they were able to answer all of my technical questions.

I had to stop at this Firestone on my cross country journey home due to my car shaking and then I ended up needing a new drivers shaft on my car. I’m a 23 year old girl who doesn’t know much about cars, but Joe here was so amazing and helpful and considerate. I could not recommend a place more. He knew I was driving back to PA, and he had all the guys working on my car to try and get me back on the road ASAP. Although the situation that happened was awful, I couldn’t be happier to have had this Firestone so close by. I would highly recommend. Thank you so much Joe for everything, you are the best! You made this awful incident a whole lot easier for me.:)