Firestone Complete Auto Care, Dallas TX

The service here is so bad. The open time is 7am. I came here at 7am, but the door was lock. I didn’t leave until 7: 30. No one was here. The other day I told them about this. They didn’t want to do anything for that. When I got there, they told me they didn’t have a tire to replace. They told me to come without tire in stock? Seriously?

Stopped to get car oil changed around 9 a.m. No other customers, plus no visible customer cars in the parking lot figured quick in and out 1 hr tops, power outage according to guy at register computers were turning back on, so I told him I'll wait in the waiting area. 15 min later still never even asked about what I needed. 2 customers walked in he told them if they would like to came back later.

No customer acknowledgment at all, besides computer was turning back on.

Stay away from this place. I went in with the intention of getting a state vehicle inspection but was unknowingly upsold a bunch of services that weren't necessary to pass inspection. I came in and found no one at the front desk with no bell to ring on the counter, so I had to go around out back to finally get someone to help me.

Once I made it back to the front desk, I was immediately asked by the associate for my contact information, not what actual service I needed. After I gave him this info, I waited a while and was later told my car needed over $700, but the safety inspection and the emissions test fees combined were under $30 (in retrospect). This place lacks transparency and honest communication. They'll easily exploit any potential customer to squeeze as much money out of them as possible. Would you really want to go to any business to fix a particular issue and not be asked any basic questions about what you need? Let alone get reasonable solutions?

The associate even tried to suggest something to "save me money, " but I thankfully realized he was just trying to get me to apply for a credit card after asking the right questions. At least those unnecessary parts/services I got were adequate, so I didn't leave out feeling completely conned.

The door were unlocked. The lights were on, but nobody was there. 6pm on a Saturday. It says they are open till 7pm.

I came in 20 mins before closing Friday night because my tire was completely flat. I barely made it there and had no other option. Although it was so close to closing Jairo still helped me and put my spare tire on. He provided great service!

HORRIBLE. Please do not give your business to Firestone. This is the third location I have attempted to use. In this saga, my alternator was replaced and when I received the car back, coolant was leaking and the hood’s hydraulics which were previously in perfect working order were not functioning. The hood simply slams shut. When I returned the vehicle to have these items addressed, the vehicle was given back to me with my engine cover missing from under the hood and none of the problems aforementioned fixed. I am embarrassed to say that the only thing surpassing the incompetence of staff and managers and their complete lack of respect and honesty is my stupidity for going back to them with my business. Please save yourselves the headaches and having your vehicles vandalized and give your business to someone who deserves it.