Firestone Complete Auto Care, Nacogdoches TX

First, they couldn’t repair my tire. Ok. Maybe so. Oh, and they told me I needed 3 new tires. Then they couldn’t even get the spare tire off! They filled my tire (with the screw in it) with air and sent me on my way.

I went down the road to Eagle Tire and Auto, and he took the spare down in minutes and put it on my car. So, what does that say to you?

Changed my review from last time I went to this place because the guy from Louisiana at the front dest was the absolute best his customer service was hands down perfect. Sorry I forgot your name but thank you so much for being so kind

Won't be back.
2 pics are of interior of my car. Trim piece was torn off of seat bottom, they tore off my dashboard phone mount. Why? Don't know, had them do a front end mechanical inspection. No reason to touch the interior of my car.

Bubba was very nice.

Quoted me repair costs more than the value of my car. Labor costs are not outrageous, but they won't let me supply my own parts. This is why it is so expensive here, they only buy overpriced parts from OEMs and suppliers.

Will admit that they were at least very thorough with mechanical inspection. Knew what they were talking about.

Unfortunate that they rifled through and damaged the interior of my car for no reason, should have only had to access hood latch. Why did you remove interior trim? Also unfortunate about the parts. Noticed a lot of other disgruntled customers here in the reviews about the costs.

Not happy that they wanted to install almost $800 worth of tires on this economy car. Do not need expensive tires. Full sets at other places are half that cost.

Overall, I can tell that at least some people know what they are doing, and customer service was good. But just disappointed about some aspects and overcharging. Prefer my neighborhood mechanic.

I have used Firestone for many years. They used to be very good and reasonably priced. That is far from the case now. Staff/mechanics seems to be under trained or do not care. Customer service has went down tremendously. You really can't blame them for the prices, but they are outrageous now. Will be looking for a new place to have my cars serviced.

268 dollars for tire pressure monitors, and they don't work but yet I still have to pay never do business with these people.

They left a tool on my motor and the work wasn’t finished properly. & they changed my review

Took my truck to get AC checked out they diagnosed that the ac compressor was bad and everything had to be replaced and quoted me a bit over 2000 to fix it. So I took it to Quick Lane for a second opinion turns out it was just a loose wire connection to the compressor they plug it back in and had it running good. Do not recommend Firestone at all

Issued vehicle due for oil change from Enterprise, called this Firestone location during the week to set up an appointment for the weekend due to not able to take off work for an oil change. The employee stated that they don’t do appointments “you can hang around wait for vehicle or drop it off. ” I’m at the location now told the mechanic I needed an oil change. He questioned if I had an appointment, I informed him what the worker told me over the phone when I called to make an appointment. He stated that they were not doing oil changes due to the tire sale going on. I attempted to plead that I called to make the appointment, can show the call record. This is extremely unprofessional as a business and the fact there was only one (1) vehicle in the bay getting tires. The bay was empty for a period of 20 mins enough time to have completed the oil change. However, hopefully this is not the level of service they give their customers. Maybe it was because it was an Enterprise vehicle, however I still was a customer and shouldn’t be held to miscommunications of staff. He saw how upset I was and wasn’t offered an appointment or some type of resolution. I’m calling Enterprise to see if they have any other service providers.

Jason in nacogdoches helped protect me and my family today after a near death experience due to neglectful and faulty mechanical knowledge and work preformed on my vehicle in lufkin today thank you so very much for staying a little later and doing the job correctly.

Correcting all of there faulty work and mistakes and tighting all of the hand tight bolts and hanging brake line that literally almost put me and my two children ages 6 and 8 into a concrete wall when I attempted to slow down in traffic for a ref light. I wish I could give u a raise or a medal but all I can do is tell u from the bottom of my family's heart how much we appreciate you and firestone in nacogdoches for everything u have done for us today btw the truck is doing great and we fell safe now God bless.