Firestone Complete Auto Care, El Paso TX

Had a 1pm appointment and they waited until 7pm today to tell me they can't do my brakes. After they was told informed I meeded to get on the road for a family emergency in the am! Then there's the part where they charges $300 for coolant. Do not go here!

I had an appointment at 1pm. I got there about 12: 40 for oil change, fluid flush, and to get my breaks fix. They waited till closing time to tell me they can't fix my breaks cause they don't have time and bring it back tomorrow. I asked him what was the point of having an appointment? He told me he was sorry. I will not be bringing my truck here anymore.

If I could give them 100 stars, I would. Great service great staff. Out ac and radiator were leaking. Saturday morning took it in, and by late afternoon it was complete. Working great

I totally feel as if I were scammed and ripped off. I went in to have my AC fixed. Told them I had to knock on the compressor fan to get it to run. They ended up charging me just over $2k to fix my truck’s AC. Today, I had to go back because the only cool air I had was if I was doing 50+ MPH on the highway. What did they tell me today? The compressor fan needed to be changed for $417. I was told they were doing that the first time I went in. Lucky for me l I have the write up from the first visit that said that needed to be replaced as well. Don’t go to Firestone for anything. It is shady as anything.

Bad place. I took in my 2014 Charger for a/c repair. Paid $919 and they did not finish the job. Highly over priced. Now the Manager said to take it in again and its an additional $700 more. Do not fall for this!

Purchased two sets of tire for my truck and SUV from tirerack. Firestone is one of tirerack installers. They mounted balanced and installed the tire on the truck and SUV they were very polite and professional. Will definitely be going back to them.

It may be busy because they are popular, but they take care of you fast. They did a great job with my truck and even identified some other issues for free and gave me a print out of the repair costs in case I ever wanted to come back and get them done.

I honestly can't believe that this location tried to screw me too. I thought the Firestone in Conroe, Texas was bad, these people are worse. I had a tire sensor light in my dashboard that needed resetting, so instead of doing that, they were going to charge me $632.00 for 4 TPMS tire sensors. Funny after I was held there for almost 3 hours for an AC check, I stopped by Discount Tire and had them reset my tire sensor in my dashboard and they checked all 4 TPMS's and nothing was wrong with them. Got it done for FREE!
I'm guessing the $2,071.00 they wanted to charge me for the AC is bogus too.
Well after being a customer for nearly 15+ years, today it ends.
NO MORE FIRESTONE FOR ME AND MY FAMILY!

Scammers they tell you one thing and don’t do the job and then tell you another when you go to pick up. Just be straight up an honest. Sucks I paid for the lifetime alignment instead of the year one. Don’t waist your money. I will rather take it to another shop after the 6000 miles.

They have had my car for a full 7 days. Was supposedly going to be done 4 days ago and apparently a new problem arises. That doesn't sound sketchy. *Sarcasm*.
I am missing work and God knows how many more I'll miss because they've been playing around claiming they keep getting the part needed but it has been the wrong size. Every day it's the same story so for 3 times they have gotten the wrong part. I recommend NO ONE come to Firestone. This is ridiculous.

Mr. Ray very nice and good employee, took care of me and what I needed of service. Thank you!

Avoid Firestone locations. This is the second time in a row that I have to return to a shop to correct a job done poorly in the first place. Store Manager Albert is not trained to solve customer issues had to escalate complaint with Area Manager. Pending resolution since I did not get my car fixed or money refunded.

I was looking for a place to replace my vehicle tires, after some research I found this location and gave it a try so I went to my nearest location. They had to order a set of tires as there were not available on that location so they set an appointment for the next day. The lady who helped me was very cold and kind of rude with me but I thought she probably had another problem and that was the reason for her to be like that but, when I returned the next day she was the same with everyone and there was aa co-worker acting the same, treating customers as they didn't care. They took good care of my vehicle, replaced tires, balanced wheels and alignment of them, prices are reasonable compared with competitors, the only that may stop me from going back is the customer service.

I finally thought I found a place I could trust and rely on. But sadly that trust is gone and if you don’t want to read the entire story, they basically tried to scam me into buying a tire I didn’t need.

One of my tires was low the night before so just filled it up with my portable compressor. I checked it in the morning and hardly any air was lost. So it was a very slow leak and I inspected the entire tire and found 1 nail on the tread.

So I took my car to this Firestone location (Lee Trev/Rojas) because I’ve been going here for a couple years now and was happy with their service. I told them I needed a tire repaired and to check the alignment as well, but I didn’t have an appointment so I dropped it off and went to work.

I received a call from Sally, one of the account managers, who told me the nail is on the side wall and I would need a new tire and immediately quoted me something like a $125 replacement tire. Suspiciously, I asked her how many nails they found and she answered “I think 2”, so maybe it’s the mechanics that were giving her this info.

Well I know I only saw one nail on the tread and nothing on the side walls, because I know side wall damage is irreparable and I would’ve asked how much a new tire is instead of a repair when I initially brought it in.

So I said no that’s ok I’ll just pick it up, I don’t want a new tire right now and cancel my alignment check. I then picked up my car and dropped it off at another tire place and told them I needed a tire repaired. When I picked it up they said they only found one nail and that I was good to go.

So needless to say I’m never going back to this location and probably never going to any Firestone again.

The man in the front about 5 foot tall had a bad attitude and when I called to make the appointment in the morning the other man gave me a great attitude and responded with respect. The other thing I didn’t like was that I was quoted one price for my appointment but when I got there it went up $100 and that wasn’t something I liked very much.

Horrible service, bad customer service. They broke an extra part from my wife's car, and expted me to pay an extra 200 dollars. Car took extra days to get fixed, because of their poor work. The chick working at the front desk is an ediot and doesn't even know about the job.gives wrong information to customers

They broke a part on my vehicle and expected me to pay for the part, installation and programming.

Amazing customer service! I went for an oil change and was out in about an hour! Will be coming back