Firestone Complete Auto Care, North Richland Hills TX

I booked an appointment through an 3rd party app which I never had issue with. Firestone flat out lied about not accepting my appointment. I took my business somewhere else and gladly pay more for better service.

I would give a 0 if I could. Jeremy the manger should be demoted. I needs a fuel pump changed through my warranty department. He kept giving them the wrong vin but told me he sent a photo to them and now 5 days later come to find out he didn’t and was giving them wrong vin. He doesn’t seem to care just wanted to shut me up and stop calling. Good bye Firestone HELLO PEPBOYS!

We have taken all five of our cars to the NRH location. The customer service here is excellent. We have tried other firestone locations but this is the best by far!

Non-Existant customer service. Caught them charging me for something they didn't do. Then they lied about it. Had another Firestone tell me they get nothing but problems out of this store. BUYER BEWARE

WARNING! The unprofessionalism from Mng. Patric and his team had plenty of time to evaluate the proper diagnostic and resolve the problem with my vehicle. After asking him multiple times prior of picking up my vehicle he mention the vehicle is ready. Firestone needs to evaluate there procedures and give the proper training to there incompetent personnel working at this location.

This place really went downhill for the past year, but now that patrick is back ther entire atmosphere and even attitude of the employees has changed. He is extremely honest, respectful and does his best to let me know when something is going to need to be changed soon. As a single mother I appreciate that head's up and chance to save up for it. I'm so thankful to say that I will be returning her again for business. As long as patrick is running this store I will be a loyal customer!

Great staff, speedy work, and kept me apprised on what was work was going on as well as what needed to be done to my vehicle. Plan on bringing my business back here for my other vehicles as well.

They do good work but there always short staffed so it better to drop your car off cause on a good day 3 to 4 hours if you sit and wait

This place goes back and forth with customer service, but they are always fairly quick to get the job done. If you make an appointment it makes things much quicker.

I absolutely love the staff. Tyson the manager is super nice and has the best customer service skills ever. I hope he never leaves.

I have had some real bad experiences with Firestone! I mean bad! But this Firestone on Rufe snow is amazing. They really know how to work on vehicles. My son in law is a jet mechanic and he took his truck here, cause he didn't want to mess with it. Even know he knew how to fix it. He just didn't want to. After taking his truck to Firestone, he looked over their work gave them up! Now this is my new Firestone!

Brought my dually in for alignment, they said they could do it, after having my truck for 4 hours then they realized that they couldn’t do it, now I’m sitting here on a Saturday evening with no one else open unable to drive my vehicle. Very disappointed with the service

I Scheduled an Appointment And I get up there and the manager didn’t even put it into the system waste of my time

I only come here when I have expensive work to do where I use my firestone credit for 6 months free internet. But I suspect they mess up my vehicle to begin with. Don't go here find a better place that isn't corporatize.

All our oil changed and quick maintenance are done by them. Nice, professional and friendly bunches of staffs. We normally go to the one in Harwood road, but the services seems consistent with Firestone. Really great to know that we can expect the same services we come to know.

After a bad experience at another location, I was hesitant to take my vehicle back to any Firestone, I dropped into this location for an oil change and coolant check. Tyson was great, he explained all of my options and worked with my schedule to ensure my vehicle got done in a timely manner. I have since recommended this location to others, and do not feel comfortable taking my vehicle anywhere else.

3 Hours to change a single tire, after a 1 hour 20 minute estimated wait. Went around 2PM and it was pretty dead.

I could’ve swapped it out myself had I known it was going to take so long

Not very nice didn't seem too we in a hurry to wait on anybody just kind of we don't care, not a good attitude to have

$600 quote for water pump fixed it my self $80 for pump $7 gasket maker $15 antifreeze total $102 plus my time would have payed up to $250 but their ridiculousness saved me $150

Tyson is the most helpful person! I really enjoy their customer service. They are very honest and open!