First American Title Insurance Company, Houston TX

Branch manager was rude and dismissive. Was extremely difficult and single-handedly caused closing to be postponed by 2 weeks, resulting in hours of needless extra work and coordination on my part. Branch manager chose to blame other people for the issues rather than take ownership of what she did.

Carmen is an AWESOME Escrow Manager! She will always go over and beyond to get the job done. She has Great customer service and will always be my go to for closing.

As a successful Multi-Million $$$ Producer and a Broker and Realtor for 25+ years in Houston, I have worked with many escrow officers and title companies over the years. I have yet to be able to find another title company as efficient and friendly as the First American Title office on Memorial Dr. Carmen Furrow, Manager and escrow officer extraordinaire always exceeds my expectations and exudes professionalism in every transaction from $100K to $2M! No deal is ever too small or too complicated for her and her team of attorneys to handle. I always refer my listing Clients to Carmen Furrow. If you want top-notch, friendly title service, look no further! 5 Stars isn't enough for Carmen!

Carmen and her team always go above and beyond for me and my clients. Carmen goes out of her way to ensure every “T” is crossed and every “I” is dotted. Thanks for years of exemplary service.

I have been a mortgage loan officer in Houston for 17 years and when I am able to choose the location for closing I always send to First American Memorial office.
They have a SPECTACULAR team at First American Memorial and I am grateful for all they do to get my loans to the finish line!
I have been working with Carmen Furrow for many years and I would just like to say she does an OUTSTANDING job. I have been with her through hurricanes, floods, pandemics, the BIG freeze and she never misses a beat. I would be remiss if I didn’t also mention how awesome Darlene Glos is and when Carmen is not available Darlene jumps in to help. I tease Carmen all the time that if I had met Darlene first she would be my #1 closer =)

The purchasing or refinancing of a home can be extremely daunting and many clients get overwhelmed by all the paperwork they have to sign but here are just a few comments from my clients which I hear almost every closing at FA Memorial:
1. Customer: HOLY COW! That was super quick
2. Customer: That lady was very efficient
4. Customer: I have closed on a lot of properties and this was hands down my best experience
5. Me: sorry I wasn’t able to be at closing, did everything go okay Customer: it went great and was over so quickly

Oh and one more thing. I love the new updates at Memorial office and they look great but I would close with Carmen even if her office was in a van by the river! LOL

Thank You First American Memorial for always doing a GREAT JOB!

Absolutely EXCELLENT! Carmen was such a phenomenal help and extremely knowledgeable! She was stellar throughout the entire process and ultra professional! Highly recommend!

I've been working with this 1st American Title location since they opened-up and moved from Hwy 6. Carmen and her team are excellent at what they do. When-ever we have had a problem they always let me know what the problem is and how to fix-it.the only issue I have with them is that they are not closer to Katy/Sugar Land area.