First Cash Pawn, Dallas TX

Had the best customer service with Robert! Gave me a great price on a ring. Definitely recommend.

On 03-19-2023 I bought a nintendo Ds with a game and when I got home to play it the nintendo DS wasn’t working and now I what my money back he also charged me $10 more than what the nintendo DS said I WANT MY MONEY I PAID $75.78.

Horrible horrible customer service I went in Friday the 11th to buy an Xbox for my girlfriend with one of the pawn shops employees a female was the one attending me seemed annoyed when I was testing the console before buying and many of the consoles had different items missing but in the specific one that I wanted to buy the cables and HDMI were missing as well the controller that it did come with was broken the one that I did ended up getting didn’t come with a controller which was fine cause they sold them apart but it also didn’t work it was broke… none of the items they sell come with warranty you have to pay in order to return or exchange the items which the lady didn’t explain to me with any of the items…. I tried to come in today the 12th to return the controller and some dvds and games that I bought the day before the lady that helped me was there and she told me that the dvds werent going to be able to be returned as well as the controller because she told me that it’s sold as is the day before which was a lie she didn’t tell me anything about that or about warranty I then ask about the two games and she told me that they won’t be able to take them back either because in one was the wrong game which I didn’t know because they don’t check their items before selling them to you I then asked her if there’s nothing that they can do and she said she will go to speak to the manager they both came out and the manager didn’t even come up to me to help or explain anything she just stood there on her phone she let her other employee which was a guy talk to me then my girlfriend went inside to ask where does it say that they don’t accept returns the guy just pointed where and didn’t say anything she then asked why they aren’t able to take the games because it’s not the customer’s responsibility to check the item before walking out he then told her that it’s because they sold the games at a lower price so they aren’t able to accept a return again the lady that helped me and the manager just stood there snickering and when we left it looked like they were gossiping about us because they looked outside to our car and looked back when we looked at them. DONT EVER BUY FROM HERE BECAUSE THEY ARE A HORRIBLE PAWN SHOP!

One of my favorite hobbies is going to pawn shops. These pawn shops put stickers on their items. The sticker shows the date that it came in in the top left corner, and the price it was when it first went on the shelf. The dates on the stickers indicate when the price will change. The woman inside this particular store either doesn't know their own business or was straight up trying to lie to me. She told me that they don't go by the stickers, which I know is a complete lie, probably to make her more commission. I would never sell anything to this store, nor would I ever buy anything from this store. They are apparently completely dishonest and not worth ever doing business with! There are pawn shops on nearly every corner in this area so I would avoid this one and drive another 5 minutes to one that is honest.