First Cash Pawn, Edinburg TX

I am very distraught with this company. They have no empathy or concern for the community. I called to see if they could tell me if I had to go in today to pay extensions or by when. I did not have ticket number, but I told cashier, Annie, and manager, Natalia, I have my drivers license number and other information. I explained how I did NOT want any confidential information like item that was pawned, or amount it was pawned for, or even amount I needed to pay to extent item. I only needed to know by when I could go in. I explained how I needed to send someone, due to this pandemic and being around someone who had tested COVID positive. She flat out said no. I’m unsure if she is aware that customers can actually hear the attitude over the phone. When I asked for customer service number and store managers name to make a formal complaint, she was so egotistical and sarcasticly says, “always happy to help, ” before hanging up. Now, I am left wondering how many people went into the store, AFTER they called ahead to let them know they are a risk going in. Wow! Just wow! Way to not care about your employees, customers, and community as a whole.

I would love to invite everyone to come into our store! As the new manager of this location, I am striving to be the solution to all our customers needs! Come into a clean, organized, friendly pawn shop and experience our good deals and our customer service in person! If you have any concerns please feel free to contact me! All feedback is greatly appreciated

Was in a tight situation and First Cash helped me out. Selina went above and beyond to help me and I was able to get out of my situation. Thanks Selina.

I'm glad I'm no longer doing business with this location. This location used to be great. It's definitely gone down hill over the years. This last visit was the final nail in the coffin. The customer service is not good at all. What is good is their lies. I came in to buy a tablet they gave me a price and I talked to an Aaron I told him I'd be back for it. Upon my return I called to verify that it was going to be the price we talked about he said yes. I went over on my lunch break to get it and they wanted to charge me more. No integrity, good riddance.

Probably one of the biggest pawn shops locally. Huge inventory and great deals on TVs. Plus they're selling firearms now. Will definitely be back again. The only downside is that they are always understaffed. They never have enough people working there to handle all of their customers.

Sold me a broken and unusuable xbox for $200 and wouldnt accept a return 5 minutes after buying.called a different first cash pawn to confrim their return policy and they said it all depends on the staff and manager he said “if you were at my store i would happily give you a full cash refund”. The manager at the pawn shop im reviewing has a disgusting attitude would not recommend this location

I attempted to call in beforehand to see if they would take an item I wanted to sell. They put me on a 20 minute hold, and never got back on the line. I tried to go in and was waiting 30 more minutes just to find out they don't take the item I wanted to sell. This place needs to hire more people and care more about their customers!