Fitness Connection, Spring TX

Hello, absolutely everything is perfect, the service, the place, the machines, everything. But i would like to suggest that the personal trainers be found in a special section of the page if possible, this for people who are interested in hiring one and have the opportunity to know their names and profiles first, and be able to choose the one that best it seems to them. Because there may be complications and perhaps the person cannot go to treat them first, I say this from my own experience. I hope you take it into account, have a nice afternoon!

The staff does nothing about seeing that weights are re-racked. Having weights around all over the floor is dangerous and makes it very hard to get through a workout timely. Despite making a big show of "sanitizing", the restrooms, especially the stalls, are often not clean. The staff seems to exist to sell, sell, sell, and engage in Corona Virus theater. In general, the feel is corporate, brain-dead, and hostile. Membership is way down, or at least attendance is. I wouldn't recommend this place and am exploring alternatives.

The best thing about this place is the theater room where you can burn lots of calories while watching a movie so you don't really feel the calories burned

If you have problems with anything at this club don’t expect them to address or take care of anything. I was assured a return call to address my issue twice and got absolutely no call back.

Karina or whatever her name is is beyond rude. You ask to speak to a manager and she gives you nothing but attitude. Called back to complain and she hung up on me. Not anyone else's fault that she hates her job and herself ‍️

WARNING! WARNING! WARNING! DO NOT SIGN UP FOR THE PERSONAL TRAINER AT THIS PLACE! I don't usually write reviews, but I can't allowed another innocent person to become a victim of this SCAMS. Unfortunately I was force to cancel my personal trainer due to lack of unprofessionalism and commitment. My trainer and I make an agreement to meet every Thursday morning at 9am. Thursday December 24,2020, my personal trainer didn't show up for the session. Notified the management in the gym regarding the matter. The manager that individaul via cellular no response. I try to reach the trainer by texting him in December 24,2020 at 10: 23 AM no responded. He replied to my text message on December 24, at 12: 51PM stating he thought he discuss with me that he wasn't going to be at the gym on Thursday". I received no text message, email or verbal notice regarding my session was cancel for Thursday December 24,2020. So now since my trainer was the one that cancel on me, my understanding is he will be contacting me to make up that day. He never did, I take it upon myself to notified the individual to make up the day after the holiday. I texted him on Monday Dec 28,2020 requesting to meet on Wednesday to make up that Thursday he cancel on me. The personal trainer replied back Tuesday at 7: 39 PM states "he didn't get this message till just now, I cannot do tomorrow morning I have full morning tomorrow. " Well the trainer just turn me down without suggesting another day or time to make up the day he cancel on me. On Wednesday December 30,2020 I spoke to the manager at the fitness connection, he referred me to another trainer. The new trainer suggested meeting on Wednesdays I told him I preferred Thursdays and he agreed to meet with me every Thursday morning at 8am. The next day Dec 31,2020 after our discussion the new trainer already re questing to change the days for Wednesday. I was unsatisfied with the personal trainer service due to lack of commitment and dishonesty. I only completed one session on December 17,2020. I decided to cancel the personal trainer and requested for refund of my unused fee. Notified personal service on Dec 31,2020 via email and phone. The customer service employee states that due to the holiday and weekend someone will contact me first thing Monday morning. Almost 2 weeks no one call or responded. In Jan 11,2021 another transaction for $140.00 was taking out of my account. I decided to contact fitness connection customer in the 12th of Jan, the manager I spoke too told me my account have being cancel since Jan 9,2021 and they are not going to refund me the used fee or the money that was taking out of my account on Jan 11. I requested to speak to somebody higher he told it doesn't matter who I spoke too I will get the same answer. Please do not buy into this Propaganda 30 days notice and you can cancel your membership anytime. This company is full of crooks, starting from the management, customer service and personal trainer. The only way you can cancel membership your membership from fitness connection is CANCEL YOUR BANK ACCOUNT, once you give them access to it they will never stop taking your money. Pleased run and don't look back.

It’s a tricky thing to be charged an enrollment fee then just a few months later an annual fee. I was not made aware of this.probably in some very fine print. So, not exactly 10.00 a month after all.

Periodic failure to open the gym on time. No apologies. Busted up basketball court and lengthy equipment repair times. Yeah it’s $10, but they sure as hell don’t care about your business.

The gym and UBF Training is an excellent combination. The payment/collection system is primitive and erratic at best. One cannot ‘pay on account’ that is put/pay monthly dues a head (policy I am told). The automatic draft timing is erratic which triggers a late fee of $11.75 if the ping does not coincide with money in an account. When I offered to pay monthly dues in advance I’ve been told that cannot happen. WHY? My guess is that the late fees are an important part of monthly revenue. After about 4 years as a customer the inability of the payment collection software to be accurate and timely it is getting old. This is the same department which issued a refund to me for my initial membership fees and it took multiple conversations about how they could not possibly have done that. Odd conclusion because the accounts payable person was looking at the AMEX transaction record at the time. Train hard and be vigilant.

This gym is full of no nonsense, first off they say its no contract but then when you dont use your account and all you want to downgrade the account they says you have to pay 100.00 to down grade it? How does that make any sense? If theres no contract there should be no penalty fee just to change your account.just for that im cancelling, Fitness connection makes no sense they rather loose a customer than to just work with time humm yea nope BYE FELICIA

I am a locksmith that came to this place because one of their customers called me as they were locked out of their vehicle. I go there to help this guy named Mohammed I made the mistake of not getting his last name. When the job was all said and done he informs me after two of his cards were declined that he is going to go to the bank and get cash. Instead him and his buddy leave and take off and I never see them again. I go into fitness connection and describe to the management everything that transpired and they refused to help me out at all identify this person so that I can try to collect payment on the job. They completely refused to help me and basically just told me too bad. So basically fitness connection has no problem with thieves as long as they’re not stealing from their establishment.

I left fitness connection about 4 maybe 5 years ago I have to tell you at this location in champion forest uts very clean and well established after speaking with Adrian Martinez he assured me that signing backup to fitness connection family that the service will be exceptional I would tell anyone to go ahead and go to this location cause is better than any location it I've ever seen.

Thank you again age Martinez for your help Thank you again

Pretty good for a $10/month gym. I don't see much difference between this and a 24 hour fitness. Has all the equipment you need to workout. It can get a bit busier at peak hours. And doesn't have a pool.

Good clean gym. Never have to wait for machines. Many classes. Never have to wait for weights either.

Cheap and not so crowded when I went. Loved the price, though their annual fee is a bit excessive at $79.

Alright for the price if you’re paying $10/mo. Can be busy at certain times of the day, so parking may be difficult. The sauna in the men’s locker room consistently down for weeks at a time. Sometimes with no sign to indicate if it’s down or not.

Affordable and quality equipment. Parking is an issue during peak hours. Wish they had additional spin class timings and may be some spin bikes in the floor.

Nice open area. Lots of machines. My favorite is the fitflix. You can get lost in the movie while you do cardio.

My trainer Nick is great. The staff is friendly. The workout room for working out with the trainers is ALWAYS TOO HOT! Really don't like being in that room because of the conditions. It's a shame because the equipment in the room is nice. Great class schedule! Love Donna the yoga instructor.

When signing up for my membership I was never told of an annual fee. I don't do contracts or annual fees so I know I wasn't told this. Tried calling corporate, but they were no help either. I'm glad I cancelled my membership and definitely won't be recommending this gym to anyone.