FITNESS PROJECT: The Woodlands

Recently sent a web inquiry about the gym and its memberships. Wasn’t able to pick up their call and when I called back, Lauren answered and sounded irritated that I called. Her tone was displeased when I said I’ll drop by for a tour. But she kept egging for a date for predictability, I don’t think it’s a big deal to schedule a tour plus my schedule is inconsistent but usually full. I explained to her my situation but she kept insisting. I felt like I was treated as a nuisance initially then later bogged to visit. The overall looks of the gym seems nice but the customer service, or maybe just Lauren could use some work.

Worst experience ever. Husband signed up without fully reading everything so we got stuck in a contract and had to pay a $100 buy out fee each. So everything we’ve paid them has added up to about $600, only had the membership 2 months (not cause I wanted it, had to wait to afford $200 for buy out) Now the company is saying my Bank reversed almost $400 of the payments which is a lie. I called my bank and made it very clear there were no reversals made or pending and that fitness project did infact have the money (I paid in person) now my bank is filing a claim and will have to contact fitness project directly to ask why they are saying they didn’t receive money that they clearly received. So thankful for my Wells Fargo bank. Been with them over 20 years and they’re always great at handling issues. Pam is the lovely lady who continues to tell me we still owe them. Oh and hung up on me when I asked if this was something I was going to need a lawyer for because at this point I’ve done everything to end the contract that I’m supposed to and the company is trying to out right lie so I can’t exit my contract.

So after moving to Colorado and realizing I needed to cancel my membership (which I had for a year and never went) I called and was informed I needed to be in person to cancel. Obviously since I moved that was not possible and asked to speak with a manager and was told “you could be anyone on the phone we need you in person”. Trying to digest that comment, considering what phantom person calls around and cancels gym memberships, I advise them that once again not possible and I live in Colorado now. I stop payment and to avail I now have negative credit reported and a law firm trying to collect $383. I would highly advise staying away from this place as it seems (with other comments) this business will be facing a class action lawsuit shortly.

*my number has never changed and I’ve never received a phone call or voicemail*

I personally love this gym. I would agree that my first encounter with the person signing me up, really wasn't forthright, but I think he was one bad apple. The gym is clean, the instructors are so nice and the clientele are generally people you want to make friends with. I took a Zumba class today with Amanda. She was so kind and the class met the criteria of what I was used to at Life Fitness in Atlanta which is saying a LOT! I hope Amanda gets more classes during the week.and the manager is very friendly and down to Earth. Thank you Fitness Project!

It's the worst gym I've ever been to, make sure the person giving you your membership feels like working that day because the person who gave it to me obviously didn't feel like working and didn't explain anything to me about my contract. They never explain to you that if for some reason you don't like the gym and you want to leave, they won't let you! They are going to charge you 100 for leaving and since it takes 30 days to process they are going to charge you the following month which seems absurd to me! The managers don't help you at all! They have wasted my time and my money! Make sure you never make a contract with this gym. SCAMMERS

My kind of gym. Clean facility with a friendly staff and plenty of equipment even at peak times. Hours of operation are good and maybe the best part of all is the price.

WORST PLACE EVER! They make you sign a 12-month contract that they don't let you read, and then to cancel if you still don't have the month you have to pay $100 no matter the reason, scammers

This gym is always really clean. It isn’t the biggest, but it has everything you need. The people here are so nice and always ready to help you progress in your fitness journey.

No complaints with the equipment and space to work out. Just be cautious when you sign up. They have you sign a small digital box that is a 2 page contract that you cannot read beforehand AND no prior disclosure that you are committing to a 12 month contract. Not sure that would be enforceable but since the hubby likes his membership not going to pursue it. Other folks' reviews reveal the same. The female Mgr arrogant, rude and lacks customer service skills. I asked her to have the Proprietor contact me and that person never did. So clearly this biz just doesn't care about cyst service. So far all the male personnel personally encountered over the year have been very nice and courteous.
Don't take their word for anything and don't sign the digital box without them printing it up and letting you read beforehand. My husband does complain that it's always busy unless he goes very early and people always on their phones holding up machines. Staff does not intercept or post signs so Gen public is more courteous.

At Project Fitness, I experienced both positives and negatives. The customer service was fantastic, with the friendly staff always ready to assist. However, the limited space was a significant drawback. It felt cramped, and some gym-goers didn't respect others or obstructed workouts. Equipment scarcity added to the inconvenience. Expanding into the nearby Randall's old building could solve these issues. Restrooms and locker rooms were well-maintained. Overall, while Project Fitness excels in service, the cramped space hampers the experience.

Beware of cancellation policy before joining. Cancelled a year ago and it was not done properly. Now they debited another $42 from my account for the annual fee that they wouldn't refund even though they screwed up cancelling my membership properly. I'll pay more to go somewhere else reputable.

They are a bunch of liars. When I came to register, I was told that there was no contract, and I can cancel at anytime. Fast forward to 4 months later when I got diagnosed with a medical issue, and couldn't continue at the gym I went to cancel my membership and behold I was informed that there was indeed a 1 year contract. They made me pay some money to get out of the contract which I did. Now, they have sent my name to their collection agency saying that I'm still owing them $759.02. For what? I will not let them continue being extortioners and liars. Please beware of Fitness Project.

Terry is a wonderful person. He was subbing at the Magnolia location. Had a problem and worked me to fix it. Thank you.

Staff are very professional and willing to answer all your questions. This Gym is way cleaner than magnolia location! The daycare staff are wonderful, very patient and caring with kids with lots of toys for kids to keep them entertained!

Totally scamers, they enrolled us and told us that we could cancel if we moved 25 miles aways, then when we moved, not they want to charge us 100 USD because there is another location 15 minutes distance of my new home. On top of that after formally canceling my account they keep charging me every month.