Floor & Decor, Fort Worth TX

Tamara helped us make selections to redo our shower and was phenomenal! She really has an eye for detail and we are so happy with our selections. Make sure to ask for Tamara!

I had to leave a review about Khalif. He took time to help me hand pick pieces of the stacked (ledge) stone which is a beautiful product when it is free of flaws. Khalif was patient and incredibly helpful/courteous. He made a challenging situation painless as I prepare for this project. I really appreciate his attention to detail and for taking the product out to my vehicle. Thanks, Khalif! You were outstanding.

I purchased 3 different orders a week ago. Each order had to be picked up on a different day. Took about 45 min to check out because of the mqny mistakes made. Also applied for pro account and credit card.
3 days later went back to purchase items and they couldnt found me in their system
Next day after being half way through with laying tiles we notice difference in size even though the caliber numbers were the same.
Was adviced to call costomer care. Which i did and was told it would take 3 to 5 days to get back with me. Seriously? We have to hold up project now?
Next day received an email tellong me the claim was not approved?
Wow, if you have something wrong with this company, forget about getting and help at all.
The cost is now on us to take of the existing tile and replace it. Thank you FLOOR DECOR for not being there for your costomer.
I will report with BBB and the State costumer protection agency.
This is NOT a way ti do business.

I must say, many of the store employees are nice and helpful. But the company is unreliable.

We are at the Hulen location of Floor and Decor right now. Reggie has been with us for almost two hours making so many decisions about our new house. My husband and I have never built a house before and we have been overwhelmed for months. Matching flooring with tiles and accents and mortar & grout colors. Reggie was able CALM us (not easy), help us think out the decisions and provided input every step of the way. He is such a kind and supportive young man. He will go far in life with his easy going g demeanor and knowledge of the products in the store. FIVE STAR HUMAN!

Such nice, friendly, and helpful staff here. They have a lot of patience with me. Even returns are easy.

As a contractor, I must say this place is top-notch, the Pro desk was absolutely amazing, and willing to help out with any questions that I had will definitely be taking my clients here in the future

Good products, good prices, very good service: Ordered 2 sets of tile; 1 set requiring 1.5 pallets, with Micah C.at this (Hulen) location. She provided excellent and accurate service, including instructions to match dye lot and caliber. Easy load via their employees; "Shout-Out Thanks" to the guy at the Arlington, TX, store, who used a "push-pull" vehicle to push the full pallet to the middle of our truck (for improved load distribution) - no other employee, at either store, had knowledge of this useful machine in their warehouse!

I ordered tile online and it was ready the next day. Super easy to pick up - they have designated parking for pick up so you don’t even have to go through the whole store. The pickup process was smooth and very fast. The employees were friendly and several that passed by made sure I was taken care of. Very happy with the price as well - I price compared and they were cheaper than competitors.

While exploring the store to find a cohesive theme for my bathroom, I received unexpected assistance from the manager, Steve. He generously dedicated over an hour, providing a personalized tour and expert guidance in selecting tiles and flooring for my home. It was only later that I realized he was the manager, highlighting his commitment to ensuring a positive experience. Steve went above and beyond, patiently assisting me despite the presence of my three energetic young sons. This store truly offers an outstanding experience.

Very nice location and helpful employees. Only one complaint that I have is that the parking lot is badly laid out and there are far more handicap spots than regular spots here which is a nuisance considering this is a place you buy very heavy items from and have to load them in the parking lot.

Their inventory /selection is not as good as some independent suppliers (i.e. Planet of granite) and others.

Each time I pick up a order I have to wait 2 to 3 hours and I get late for my jobs terrible service. Hire more people.

Usually love Floor & Decor but have had a terrible experience. Ordered something only to find out 10 days later that no one ever put in a PO despite the fact that I was charged on the order date. The person who was supposed to help kept putting me on 20 minute holds. Told me I could speak with a manager since she could "only send emails" according to her. Then another 15 minute hold. I hung up and tried to call back but then she just stopped answering the phone or picks up and says "please hold" then you go into the void and never get spoken to.

Richie was AMAZING! Top notch customer service. Our order was as smooth as it can be. I think I'll call ahead to make sure Richie is working before every time I shop Floor & Decor. Put Richie in charge of training the rest of the staff. Friendly, polite, efficient, professional. What more could you ask for.

OMG.
You have got to check this place out if you are looking for tile or Wood Floors!

I waited for 17 cases of laminate floor one hour straight just because the pallet was on top shelf

Booked an design appointment with Tamara. She spent several hours helping my wife & I select tiles for 6 different bathrooms plus a kitchen. She saved us from feeling completely overwhelmed! We couldn't have done it without her.

Helpful with loading up materials and being patient when the truck I originally drove up couldn't handle the load of the pallet. They had their orders organized and didn't take for ever trying to find it and get it out. A typical supply house issue. Only thing they need to do better is how they stack and wrap their pallets.