Floor & Decor, Mesquite TX

Great Service! Jessica took her time and helping
Me she went above and beyond! Thank you. Service
Is better then Home Depot or Lowe’s!

Thank you Jessica

Sal

I went in to look for a new floor plan for my house and the associate Briza was more than helpful. She took time to help me find what I needed and showed me what plans could be done. Definitely recommend looking for her and getting her help, you won’t regret!

I waited for assistance with tiles for a very long time and I just left. I found the help I needed at home Depot.

The store itself is unbelievable, but this is the second order i've done online for instore pickup, which is supposed to be same day according to their website. Its been over a week and it's still not ready. I've called and asked and the only answer i get is that it is being fulfilled. Have I known this i would jave just gone in and picked got all the stuff myself. I'm still waiting.

While I've been to this store many times and purchased tens of thousands of dollars of merchandise I'm not always satisfied with some of the personal. However yesterday July 27,2020 I was in to pick up an order for a client from the back warehouse. I was incredibly busy and rushed and not having the best day. That's when Mathew Hunter came from the back to check me in. He was sweating profusely and I could tell he was a bit worn out but he still maintained a very positive attitude and provided me with superior customer service! He and I had a brief conversation of our current positions in life and future plans. By the time he was finished checking me in and the conversation was over my day had been drastically improved! While very brief, this was by far one of my very best experiences at a Floor and Decor! As a business owner myself people like Mathew are a true asset to have and they are who create success for the company! I wanted to write this review to show me appreciation for Mathew's dedication and for making an impact on me.
On a side note I wanted to thank Mathew for his service of 20 years in the military that he described. While I wasn't as disciplined enough to enlist myself it an honor to know that soldiers like Mathew represented me as well as served for my freedom. Also I wanted to tell him to enjoy the retirement with his RV coming up in a few years! If anyone at all deserves it its Mathew Hunter!

Love this place. We're remodeling our home and picked up several things. They always have great choices and ideas.

Amazing service! Excellent prices.
Ask for Kristy! Neal she helped me design a beautiful bathroom. She was courteous and patient with a eye for design.

I’ll be back - 5 stars

Joy did a fantastic job at helping us choose our wood style flooring, even helped us out picking an appropriate underlayment also. She was very knowledgeable on store products and services. I would definitely recommend her when shopping there!

Love this store.do all my remodeling purchases there, pricing is hard to beat with unmatched inventory. Huge shout out to you Joy. Always appreciate the excellent customer service!

Floor & Decor is one of the main stores for flooring and tiling kitchens, bathrooms, patios or just about any room in a home or office in need of affordable or high end refurbishing. More often than not, they are not only competitively priced merchandise, but also far and above a much wider variety and assortment of materials ranging from ceramic tiles, travertine, marble, engineered wood or just plain real wood flooring.try finding that at Lowe's or Home depot? Good luck!

I will like to thank Joy for all the help today.she was really nice and helpful and also made my day so much easier.she take the time to answer all my questions and guide me on the right decision.
Thank you so much Joy you are the best

Great selection. Joy was big help with her knowledge and patience. I done three purchases with her so far.

As soon as we walked in the doors Joy was there greeting us and walked with us through the store and helped me get everything I needed for my job. She’s awesome and I definitely recommend her if you have any questions!

Very friendly staff, they John helped me load my cart and load my truck. Very knowlegable to help me get the right stuff for a first timer tiler. Selection of tile and flooring with prices tough to beat.

Joy was extremely helpful and made the process seemless! Thanks so much Joy! Saved me a ton of time!

I wanted to share a great experience at this store today. I was shopping for floor laminate and had some questions. Joy was there to help me, she is very knowlegeable, and pointed me in the right direction. She helped me with the selection of padding and t mold. She made some great recommendations. Joy also helped me with check out and made it easy. I would definitely come back to this store. She makes a difference and provides excellent customer service. Thank you!

Joy helped and guided me throught the producrs and installation procedure. Excellent store perspnel.

Have been shopping in this store for my project. Met Joy for the first time with incredible attitude and wonderful customer service. She guided me through my shopping and even proposed other helpful materials that could add more quality to my project. Thank you Joy!

Giving them a three for super nice workers. The product, not so much. Huge selection! Just not wild about the quality.

Lugar donde puedes encontrar variedades de pisos y laminados.muy buena atención.i recommended to everybody come buying all materials needed for remodeling.