Flying Piston Motorcycles, Round Rock TX

Long post ahead. If you have had issues with this shop, please file a complaint with the attorney general. It takes less than 10 minutes. As a small business owner myself, I really don’t like giving negative reviews. But can’t hold my tongue with Jim and his ‘repair’ shop. I initially took my 2002 Yamaha to Jim on March 8th 2023. I told him I needed new tires, that the stator was bad and I wasn’t in a hurry to get the bike back. Little did I know that Jim isn’t in a hurry for anything. He spent 30 minutes talking with me and said they would do a ‘50 point inspection’ as well and email me with a quote to for all the work. Didn’t hear anything from Jim or anyone else at the shop for over 2 months, so I decided to stop by one day and see if they had worked on it. Jim told me he was having trouble with mechanics, but they replaced the rear tire, still waiting on the front tire and stated there was rust in the gas tank. Most likely from my bike sitting outside all day long in the rain at his shop for 2 months. I told him to go ahead and get rid of the rust in the tank and reminded him that the battery wouldn’t charge while riding and probably needed a new stator. Still didn’t get an estimate or anything about the wonderful ‘50 point inspection’ Jim kept mentioning. Another month went by with zero emails, phone calls or texts from the shop. So I stopped in again. Same old same old. Jim was again having mechanic issues and was trying to hire a new mechanic. Said he would get the front tire on sometime that week and my bike would be ready the following week. Still no estimate or communication on what they found with the ‘50 point inspection’. I left and another 3 weeks went by with no communication from the shop, so I called them and spoke with a new guy named BC. BC’s claim to fame is that he was hired to turn the shop around, keep the mechanics accountable and get bikes out of the shop quicker. He also stated that they have bikes in the shop that have been there 2-3 years. Obviously, red flags going off everywhere, but what could I do. He said they got rid of the ‘B’ mechanic and the ‘A team’ was no working on my bike and they were needing to do a carb job to get it running properly. And my bike was really old, so it takes a lot of time to ‘dial’ in the carbs and get it jetted properly. Still no estimate or mention of what they found with the ‘50 point inspection’, but he did tell me it would be done next week and that my invoice was a little over $1600. Once again, I told BC about the battery not staying charged and needed a new stator. The next week came and went with no communication from the shop. Finally two and half weeks later I get a phone call from BC and he says good news and bad news, motorcycle is running great, but the battery won’t stay charged and needs a new stator. Thanks Sherlock…. I’ve told y’all this a half dozen times. At this point I was done with them and told them I would be in the following Tuesday to pay the $1600 and pick up my bike. Hang up the phone in frustration. The following day June 30th, 2023 I get a text message from the shop stating my bike was completed and ready for pickup, however the $1600 amount was wrong and my total charge was just under $3000. Again, mind you, I never received any kind of estimate for repair work and only approved new tires, cleaning the rust from the gas tank and replace the stator, which was never done. Confused and frustrated I stopped in the following week to get a print out of all the ‘work’ that was done to the bike. After waiting for about 15 minutes, Jim was finally able to get his printer working to print out the detailed invoice. I asked Jim point blank several times if he ever gave me an estimate for the work and he skated around that like a seasoned con artist. So long story longer, I told Jim that I would be turning the matter over to my attorney and that I would rather spend $3000 in attorney fees than to pay for the motorcycle. If you have issues with this shop, please file a complaint with Attorney General.

Jim Kline is upfront and honest about any repairs and parts you may need. I would not go anywhere else, for service or repairs, trust is everything.

Well after readying about them in the impact community papers I thought I give it a try.
Asked if they can replace my tires of my 2008 cruiser but was informed that they don’t do that anymore.
Whatever “that” might be. I purchased brand new tires that are stock in the right size, but FP refused on the phone right away without going into detail.

So much about serving the community…

Wanted to charge me $170 to swap out a tube in an XR650L, and I provided the tube! Office looks like a bomb went off inside. Wouldn't trust these guys to pay attention to detail wrenching on my bike making sure everything is torqued to spec. Guy on the phone told me yeah get it over here right away and I'll get it done before the end of the day.

I show up and I'm probably sitting in the office for about a half an hour watching my bike just sit there. I asked for a total multiple times and it takes them several minutes to generate the $170 figure.

What a wonderful experience. They did excellent work at a great price. I will recommend them to everyone.

Had a great experience! Labor was higher, as I expected. Nature of a local small business. Owner Jim is a great guy! It took about a week and a half to two weeks start on my bike. 4 days to finish. Everything running peachy. Thanks again Jim appreciate the information

Was charged $980 for them to put on new tires on a Honda Shadow. Took them about 2 1/2 MONTHS to get it done. Worst shop around. I would not recommend this shop to anyone.

My bike would not start so I brought it in to these guys. It took them 5 weeks of saying "we'll start on it next week" but they finally got it fixed. They claimed that it was a dead battery when I have video of the bike having plenty power on it when I dropped it off. They put a $60 battery on the bike and charged me $185for it. And for the labor of replacing the battery they charged me $165. Then they didn't tell me about extra charges of paying with a credit-card. Untrustworthy people who con their customers.