Four Seasons Hotel Houston

As soon as you pull into valet, they treat you as family. They open every door for you to enter the establishment. The bartender and waitress will greet you as soon as you sit down. They give you drinking water without you even having to ask. Service and food was great.

It is a shame I have to write this, but it leaves me no choice and I think it is fair for people to know when they chose to stay for business or vacation in this hotel.
Sadly within this Four Seasons, items of a certain luxury brand tend to go ‘missing’, which for the management’s disappointment, the client knows all the items they send off to dry cleaning and all the items the own.
Due to the fact that it was easier to cover the ‘disappearance’ of the item they chose to refund a hefty sum to cover up the sentimental value of the missing item.

Sadly this is not the way it goes and not how the world spins. It is not fair or normal for a client to start feeling unsafe to have their clothes or belongings laundered with the thought that they won’t get it back and whoever takes it learns nothing, meanwhile the management covers it up with refunds or whatever they think its fit.

Also, another sad aspect in regards to the pool area, it does not compare with the cleanliness that you find in the other FS around the world. The price does not match the quality and the services provided.

What a fantastic stay! Centrally located to everything that downtown offers. If it's or, you are 2 minutes away walking. The parking garage having unlimited come and go while using a room card is a HUGE perk. Huge. Front desk personnel and valet personnel are so friendly and helpful. Rooms are fresh and views are perfect. Their Texas shaped lazy river is a must see. And Biggio's restaurant on site has TV's for days with a fabulous menu. I won't stay anywhere else in Houston.

5 star hotel? More like 3-4. The staff, namely concierge and valet/doormen gets about 1-2 stars. However, Housekeeping is excellent along with the amenities and quality of rooms, but the staff up front, the first impression, sucks. They really need additional training.

High-end hotel with excellent service and nice rooms. If you have the money it is worth it.

I was working with Christen Werth on a last minute happy hour for my company. Although there was already a big party and no place to fit us, she worked it and saved the day! Thank you, Christen!

Amazing hotel. The staff went above and beyond. The drinks were great and the food was delicious.

Not four seasons quality. Opened orange juice in my mini bar with a dirty glass, mildew smell, cheap bathroom remodel (plastic counters and only 1 sink even in a suite.)

We stayed recently for three days and had a great experience. The staff were all on-point with focus on quality guest experience. The hotel is nicely appointed and the room was very comfortable. Will definitely be staying here again in the future.

Excellent hotel. There was an issue with our first room and they upgraded us and moved us. Friendly staff.

Wedding VENUE ALERT! If you’re looking for a beautiful hotel wedding venue, then you need to ask for Lisa and Shelby. These ladies made us feel so important and special. They took their time to ask us questions and listened to our requests. The tour of the Four Seasons is regal and the restaurants are full of character and flavor. The packages for the wedding are extremely affordable with so many add ons to make your day perfect. Lisa and Shelby are all about making sure you and your forever person share moments in the midst of your friend and family time for each other. I highly recommend these two ladies when picking Four Seasons for your special day.

It’s Four Seasons so it’s incredible. We were met at the elevator after check in by a mini bar serving free old fashions. I mean, c’mon! What a way to wind down after fighting Houston traffic. Absolutely recommend this place. Toro Toro is on the third floor which is a wonderful dining experience. Relax and enjoy

Very old hotel (compared to other four seasons) but great customer service. Nice rooms although the amenities do need some remodeling. Try the speakeasy inside the hotel, they have great cocktails

Excellent bedding. Good menu at two restaurant choices and excellent gym. Pool could use a little verve, maybe some softening landscaping? Overall, an excellent place to stay.

This is our first time staying at the Four Seasons, and we have been incredibly delighted by the level of service they provide. We were welcomed by Ximena at the front desk who took such great care of us and made us feel right at home! Thank you, Ximena for making our first stay at the FS so memorable! Thank you to Nathan who also helped us bring our luggage to our room and got us some ice for the bar. We will be coming back soon!

So so disappointed. There were many people to greet you as you entered the hotel. Lots of "door people". Not nearly enough people in hospitality including both room service and the restaurant to get adequate service. We stayed in a "residence" room. The decor was basic hotel and the TV's had only basic cable and could not stream. There was a nice grocery store across the street. That was the highlight. Because we were in a residence unit, it was crazy expensive and most certainly was NOT worth it.