Fred Haas Toyota World, Spring TX

Elmer was a great help, despite the weather circumstances he went out of his way to show us various different trucks out in the freezing cold rain. He stayed until we finished the buying process, I would definitely recommend him to anyone in search of a car due to his great service. Thank you Elmer for your great service!

Brittany foster Was nice at all times, Very polite, and not pushy like most salespeople tend to be.

Oil changes and big jobs are great, other than that your better off paying someone else, this place will kill you in the service department

I am surprised to see photos posted here. My visit was interrupted by the service "director" scolding me rudely and publicly, almost confrontational, about taking pictures. He was angered by me taking pictures of MY car through the huge window in the service area, stating that pictures are not allowed! Since he snapped at me, TWICE, inappropriately, I took it up with another manager who seemed dazed & confused about this. As the service work goes, prepare to be there for awhile. I had an appointment, during the week, mid afternoon and to do nothing but rotate my tires. It took 1 hour and 45 minutes. After service was completed, the service advisor sent me to a counter to get my car. The counter personnel said they didn't have anything for me. So, back to the service advisor who accompanied me back to the counter. They figured out that my keys were in transition somewhere. When keys arrived, an employee happened by on another errand and they asked him to bring my vehicle around. He told me that he'd bring it around as soon as he finished his other errand. Total chaos! I waited with others standing on the parking lot curb for them to bring out my car. They had a post-it note on the exterior of the window that was never removed. This was the 1st service for this new vehicle that I purchased here. What a mess this turned into! I drove out of my way to bring it back to this location because I told them I would let them do the service work. BIG MISTAKE! My 1st Toyota and from all that I've read, this is NOT typical of the Toyota purchasing/ownership experience. In the future, I will purchase from somewhere else that I feel is more customer focused (after the sale) and better organized. I hate it because now I have to approach my "local" Toyota dealer to service a new vehicle that I didn't buy from them. I know they'll do it but.it somehow doesn't seem right to me. What began as an anticipated pleasant service experience with my new Toyota ended with my feeling resentment for purchasing a vehicle from this dealership. On a positive note, the most customer-focused people at this location were the ladies at the front desk. They were helpful with directions and quick to locate a manager for me. Sorry, no pictures, IT IS NOT ALLOWED?

Eric Kopinitz was a true gentleman and so respectful I have to the best car buying experience I've ever had!

Been in the market for a new car for a while now. I own a 2008 Tacoma and love it. I'm keeping it but want a Camry. I've stopped at this location several times to get a feel for the environment and the employees, etc. I believe that the service industry is changing and dealerships should not just assume any longer that they can treat their potential customers anyway they want just because people need a vehicle to get around Houston.
What I have encountered at Fred Haas Toyata is that the quoted price will differ significantly depending on what rep you have the fortune/misfortune of finding. I also see that there is a lot of disagreement among the employees regarding everything from service to prices.
The "savings" this company claims to offer is actually not existent bc there are hidden fees and charges that you will not find until much later, likely after you've signed paperwork or are so far into the process that backing out is difficult.
IMO this is not the dealership tondo business with. Toyota is an extremely reliable brand. There is no need to buy from a dealership that does not appreciate their customers.
Appreciating a customer's money is not the same as appreciating your customer. This is where Fred Haas fails dismally.

Great experience at Fred Hass Toyota World!
Thanks to Bo we got our perfect car! Great customer service & great staff!

I made an appointment for my service. It went well and I’d like to especially thank Zachary Tobias for his assistance. I purchased my Toyota Highlander at Fred Haas and will continue to go there for all my service needs.

Every situation I had with my vehicle their service department has always taken care of me. They communicate and always make sure I’m satisfied.

OMG! Some of the most amazing people I have ever met. Kleila Horsford was amazing with helping me get started with trying to get a car. She listened to my serious need for a car and helped me get started with some awesome guys! This was my first time getting a car and the process was absolutely painless. Bo Sierra was such a great salesman. He took his time and valued all of my input. He was thorough and made sure that I understood and was taken care of. He was very attentive to my needs. I have never been so happy and satisfied with something like this! Then Daniel Montoya was such a great spirit and awesome help with finishing the process. He was very relatable and made us feel like we have known each other for years. This experience did not have a dull moment. If I had the money to do so I'd go and get another car. Thanks you guys for being such amazing people, such a great blessing, and helping me through this!

Bo Sierra (Sales) and Daniel Montoya (Finance) were absolutely fantastic. Treated me like family. Lots of laughs and both very honest.

Brittany foster was polite and nice at all times so I can vouch for her being a real honest salesperson

Nice place to get car serviced, but I guess they believe the pandemic is over and many advisors aren't wearing masks. Maybe this is a plus for some people, but it's a negative for me. They don't seem to care enough to protect their customers. I can even understand the guys in the shop not wearing them since they are away from customers and semi outside. Kudos to the few workers on the floor and working with customers that are wearing the masks.

Loved the service here if you go ask for Brandon he found me the best deal I could find for my credit situation and I love it.

I really appreciate the time brittany foster took to show us around and show us the newer models. Great salesperson.

They arrived on time and helped me move all of my stuff in no time. Great service highly recommended to all the comunity.

I had great experience with Brittany. I got my Corolla 2020 at a really great price, costed less than all other dealers in the entire houston greater area. The mileage was only 14 when I got it and didnt increase when I picked it up, meaning, it's not used for test drive by other customers. Definitely would recommend her to others. Thanks, Brittany