Fur & Feather veterinary hospital, Houston TX

I rarely post reviews of businesses I’ve visited because my perceptions may be different than another’s and I don’t like to post negative things about local businesses, but the egregious behavior of two employees at this facility (one being the office manager) forces me to warn others.
Quick background: My small dog has stopped eating for over three weeks and Dr. Luper has been running tests, prescribing meds/supps, etc in order to figure out what’s going on. The fact that she is unable to identify the problem with my dog is not the issue here. The issue is her staff.

Wednesday afternoon, a blood test was performed to give us a preliminary result to see if my dog needed a further test for a particular disease. Further testing could be immediately performed once this result came in. Remember – she hasn’t been eating. She has lost 4 pounds and she was only 19 pounds to begin with. I am syringe feeding her pureed food but it is not enough. I was told by both Dr. Luper and one of her techs that the test results would be ready Thursday morning.
Thursday at 11: 30 a.m. I called the office and was told that the results were not in yet but they expected them soon and they would definitely call me with the results. By 4: 30 pm I had not received a call and so I called the office only to be told that Dr. Luper was out of the office due to an emergency. I would not be able to get results until Monday. Surprised and worried, I asked why I couldn’t get them on Friday, but the person did not respond. She was silent. She finally said that my records would be sent to a specialist for further testing. I asked where they were being sent and SHE HUNG UP. I call back, thinking it may have been an accident, but no one at the clinic answered the phone.
I left a frantic (and frankly, annoyed) message and immediately drove to the clinic to find out what was happening with my sick dog’s medical care. When I got there and told the front desk people that I had been hung up on and I am needing test results, I was handed a phone, with the “office manager” on the line. She proceeded to yell at me, (this is not an exaggeration), not letting me speak a word (“don’t you interrupt me! ” she said) saying that she will not allow me to berate and cuss at her staff (this is patently untrue) and demanded that I LEAVE. Dr. Luper had an emergency and “she’s sorry that my dog is sick but …” She continued to behave in the exact manner that she was accusing me of, so I handed the phone back and said I wanted all of my dog’s records because I will have nothing else to do with this facility.

The behavior of this office manager that Dr Luper hired, and I was told is her best friend, is egregious, appalling and unprofessional. I warn you – if you question or complain about anything, the staff will just stop communicating. Or yell at you. I was abandoned by this clinic, and left to look for a specialist for my sick dog and this staff could not care less.

They take the BEST care of my sugar gliders! Always quick to follow up with us and make sure things have been good and always the first to make us feel at ease.

This is by far the best that I have ever been to! Their fear-free training is amazing and makes my dog excited to come in! Dr. Bridgid and Dr. Luper really take their time and make sure that my puppy is comfortable and happy. They make sure to give my dog lots of attention and treats, she doesn't even know that she's getting a shot! I never did get the front desk people's names but they are kind as well and are always happy to answer any questions I have, even if it's a minute before closing they answer the phone.

All I did was speak to reception about my frog and they couldn’t treat it but I didn’t care because the receptionist was SO NICE! I loved speaking with her. She made me feel very important. Love it! Thanks!

We first came to Fur and Feathers about a year ago, it was recommended by our daughter. When we first arrived we were met by Bridgit and a very nervous puppy as his previous experience at the vet had not been favorable.
We worked closely with Bridgit and noticed how changed and calm he had become after several visits with her.
He is a transformed dog thanks to her patience and diligence I would certainly recommend F&F to anyone looking for a positive experience at the vets.

We loved everyone we met at Fur & Feather! Dr. Pilgrim was great and handled our cat with such ease and kindness. Everyone was knowledgeable and helpful about best ways to care for cats! They provided care with us in the room so our cat could be his most comfy self. Highly recommend!

I am soooo thankful and grateful for all the staff at Fur & Feather but specifically for Bridgid. She has truly changed the vet experience for my husky from the worst/scariest place on earth to a kind, warm, full of treats and cheese place! My husky struggles with severe anxiety at the vet and would always become reactive aggressively and no other vet wanted to work with us. Other vets have yelled at me for "not training him" and made me feel like a bad owner. On the contrary, Bridgid worked with us every session and I have noticed a tremendous difference in Zeke's behavior and attitude every time we attend the vet now. What I loved most was they never pushed or forced Zeke to do anything he didn't want to do or cause any more trauma. With a little bit of help of anti-anxiety medications and a lot of help from the staff, vet visits are no longer painful for either of us. Truly recommend them to any pet owner who struggles with a reactive, anxious, upset pup. They will not give up on your pup!

An amazing veterinarian clinic with people that truly care for your pets as much as you do. My cat recently had surgery with them to remove a mass on his face. They explained every step to me about the surgery and after care so I wasn’t completely clueless. They even called me to personally explain the tests results on the mass and had a detailed explanation on the chart work as well. They always give you multiple options for care so you can choose the best one that you feel more comfortable with or that are within your budget. My two cats are super healthy and happy thanks to fur and feather.

This vet told us my dog tested negative for something. Then I called back to confirm and was told actually she tested positive. While they did their best to make up for the mistake, I won't be taking my dog back to this vet. I cannot trust the way they are handling lab results. The lack of attention to details is very concerning.

Best vet experience my cat has ever had! Not only was Karen, the receptionist, extremely kind and helpful but she was also very detailed to get all of his documents and records in order prior to his appointment. Dr. Luper was very gentle with my senior cat, made sure to check him thoroughly and was able to recommend both medication and natural supplements to help him. I will be bringing my other cat here and (hopefully) we will never go to any other vets!

Replying To Dr. Luper's response below:
I never received the prescription to be lost at the first place. When I was made aware that it has to be a written prescription then I requested it to be printed out. When I was doing my research, I found out that the prescription can be faxed by the vet to the online pharmacy (it was not communicated to me by your team that the clinic will not work with any other pharmacy except for one for online purchases). This piece of information was not provided till I went in circles (from May 3rd to May 27th) with your team and the online pharmacy.
Idk what message you got from the practice lead but I left this review after not getting a call back from your practice after requesting multiple times not just June 6th (to be precise May 26th, 31st and June 3rd). June 4th I realized it wont happen, June 6th I wrote an elaborate email to you and waited till June 8th before leaving the review. Still waiting.
This whole thing started May 3rd (24 days before her medicine is due). Around that time, I had my pup in your clinic for her annual check up. For the medicine I wanted to shop around to see if I can get a decent price for it as it was listed at a higher price with the pharmacy yall had suggested. I was told that a price match can be done if I provided proof of the price, for which I got a call back saying that wont be possible and I should order from the online Pharmacy (around May 4th). At this point, I was NOT told that I would have to pick up the prescription and mail them which takes at least 7-10 business days. So I started to work with the online pharmacy as they could have filled the order without a physical prescription either by fax or verbal approval (suggested approach as it takes less time). It took 23 days for your staff to tell me they won't work with the online pharmacy. This is after me calling in the clinic multiple times to either inquire about fax machine or to check if verbal approval can be provided. Everytime I called the clinic to speak to either you or practice lead (May 26th, 31st and June 3rd), I was assured that I would get a call back. Still waiting.
Now about the discount which was sent to me June 3rd at 12: 47 pm that is well within working hrs of your clinic. That discount didnt make me happy because I still havent received a call back from the clinic. I appreciate all you do for your patients but your staff needs to be trained better. You got called out because you are the leader and you should provide them better training. After reading your response I am disappointed that you didnt reach out to hear our side. I am happy to provide you more details if you like.

Lack of professionalism and insensitive towards their patients.

I went in circles to get a medicine filled for weeks. Now, my pup is behind her medication because of lack of communication and lack of training provided to their staff.

I am writing this review after requesting multiple times to get a call back either from the practice lead or the vet but I haven't heard anything from them. The excuse I received from them last time was they were busy implementing a new software which was extremely insensitive and inappropriate.

I am grateful for the excellent care both of my Germans Shepherds have received from Fur and Feather. The staff is knowledgeable and caring. My email questions and calls were always answered in a timely manner. Dr. Luper is the best. I trust the health of my dogs with her. We make the long trip into town on a regular basis to access the excellent care from Dr. Luper and her staff.

Was easy to book an appointment without a long wait. They were extremely patient even though my dog can be a bit difficult.

The best vet ever!

Having worked with different vets across the US for my first pup and now second pup, I feel so grateful and blessed to have come across Fur and Feathers. They set the standard very high. Learning about what being a Fear Free Certified vet alone was very eye opening to me.

Jules and I have had three visits (one for what turned out to be allergies and two for vaccines and other wellness updates) at Fur and Feathers, and the team has been awesome each time. Karen, Victoria, Sunshine, and of course Dr. Luper are such compassionate and knowledgeable souls. Most importantly, my sweet Jules feels completely comfortable there and loves the team.

Highly recommend Fur and Feathers for anyone looking for a great vet in the Montrose/Midtown area. We are so grateful to be working with them!

This is my new vet since I moved, and they got me in immediately to help with my cat Shadow's ear issues. The staff was beyond friendly and went above and beyond for me and my furbaby! The most comfortable I've ever felt being a newbie customer.definitely 5 stars in my book!

We were referred to this clinic via the AKC Veterinary Network. We needed to take our new puppy to the vet for an initial wellness exam within 3 days of bringing the puppy home. I called this clinic and they insisted they could not set up an appointment without us submitting an online form. I did this immediately but did not receive a call back for over a week (still requesting additional information). Needless to say, we went to another clinic. They don't seem very organized, which doesn't bode well for our furry friends when we need follow-up within a reasonable amount of time.

UPDATE: I got a call within a day of leaving this review which tells me they do care about the level of service (or in our case follow up given we actually did not end up visiting here). That said we have moved on as we needed a wellness exam within The first few days.

The staff and Veterinarian are friendly, thorough and seem to genuinely care about pets. This is rare and I'm fortunate to have found this place thus far. This is now my primary veterinarian, for all of my pet care needs.

So let's just be honest, if you have a pet they're more than just another mouth to feed or hobby, they're family. They become a part of your life in such a way that there presence is emotionally transformative and the idea of consciously losing them seems unbearable.

The very essence of the value they bring to your life, leaves you with no choice but to choose a clinic that will honor their presence and being just as you.

THAT is what Fur and Feathers provides.

As the Pup Glam Ma of a rescue animal I was selective and intentional about who would care for our newest edition

One call with Karen led me to promise land. They fulfilled every promise and then some.

Upon entry from Sunshine to Gloria, to Susan and Quadoria I knew I made the right decision.

Bridgid even managed to get a few poses out of him and was great at just being a comforter.

That was only his first visit and believe me though a heartthrob he is as timid as they come in his trauma.

Dr Luper has such a beautiful aura and took personal time to check up on my pup after a reaction to vaccines. They were prompt, efficient, and effective in resolving the issue.

The team has followed up daily to ensure he is a -okay.
The visits are affordable, but well worth the value of quality service.

I cannot SAY ENOUGH how grateful we are for this hidden gem.

Thank you from the bottom of our hearts, we look forward to many more great memories!

XOXO
E

We love it here! Everyone is so friendly and helpful and the office is so relaxing. Most importantly our new puppy loves it here too! I will definitely recommend to everyone!