GameStop, Midland TX

Beware I purchased a New Nintendo Switch OLED that was faulty. Rikko the manager refused to refund my money or exchange the device. The assist Justin also was gaslighting me as well. Do not shop at this establishment.

Yes they closed at 9. Walked in 853. As soon as 9 hit. They wouldn’t let me buy anything and was told to leave. At 9 on the dot. Was just checking for 1 game

I give the store itself a 4 star rating and also the gentleman that was working the morning shift today 6/7/23. Me and my husband went in lastnight 6/6/23 around 7: 30-8pm. We had already looked online to make sure they had the game Watch Dogs 2 in stock, which the website said there was 3 in the store. We arrived at the store and upon opening the door the employee was sitting down having a conversation on his cell phone. Didn't bother to ask if we needed assistance, welcome us to the store or anything. He seemed like he had an attitude that we walked in. We looked around and found the case to the game but was told by the rude and lazy employee that the website inventory was for ALL stores in Midland and not just theirs. We were also told that the game was not in stock and we would have to order it. Anyone that knows anything about game stop knows that none of the games are kept in the cases, you need to go to the drawer to retrieve them. Not feeling like arguing we went home and proceeded to order the game and said we would go back in the morning to pick it up as scheduled. We returned in the morning with our order number and the guy that was working looked it up and went right to the drawer to grab it. I asked him if it was possible the game was there lastnight and he responded saying " yes, we have a few of them. " We let him know what had occured the night before and the look on his face let me know right away that the guy working lastnight must be one they get complaints about often. He apologized for the experience and quickly got us checked out. THANK YOU TO THE MAN THAT HELPED US! KEEP DOING WHAT YOU'RE DOING! HE IS DEFINITELY AN ASSET TO THE STORE

They sales people are not pushy which is always a plus. When you ask for help, they are there for you. Another plus.

It’s overall great but one thing is that the machine temporarily broke one time which limited for people to use credit/debit cards.

My boyfriend went in to do an exchange on a game and the guy working said he would not do it basically just because it’s two hours till closing and it’s too much of a process to go through. Just flat out being lazy. Don’t work if you are just going to intentionally make a bad rep for the company you’re working for.

Kaden, worst customer service! He lied about his managers being "off" for the next few days. Called gamestop inside the Midland mall spoke to Myah there. He was so polite, helpful, and actually willing to listen and help.

An employee was pretty rude when checking me out.as I grabbed the bag and said thanks he says something under his breath as I’m walking out.

Always friendly help and they can answer questions about what I'm doing wrong when I play games.