GameStop, Lubbock TX

Me and my husband often frequent this game stop. Usually the employees here and friendly and helpful. However, today I entered in hopes of finding one piece tcg. My husband is a huge fan but finding it in town, has been a challenge! The packs or boxes go very quickly. I check here and there when I can. Today I popped in, in hopes of finding some packs for his stocking. I talked to the worker there and she was very nice and told me that they didn't have any in stock and they go fast. I thanked her, and instead purchased something else. As we casually chatted while she rang me up, she said "we have two booster packs (of one piece) but I'm saving them in the back until I get paid" I was stunned at this. I almost couldn't believe what she told me. I don't understand can employees hold things for themselves in the back? Most stores I'd work at, prohibited that. And look, I know we all do stuff like this but you definitely don't look a customer in the face and tell them this? It's like a slap in the face to tell them that you do have the product they've come in looking for, but will not sell it to them. I don't get why she told me this. It felt very much rude. I will probably not come back to this store, personally. So over all, nice girl but maybe keep stuff like that to yourself.

Bought a preowned PlayStation here for 497$ ridiculous pricing for a preowned PlayStation to begin with but not only that I got it filled with dirt and dust and it was disgusting. Since GameStop won’t take the time to clean and care for the consoles they get my PlayStation shuts off after 2 hours of playtime, even after watching a movie. Be wary of the preowned items you purchase from GameStop everyone.

Daughter went into to look around as they do at all the game stops to see what’s new or traded in, well the employee working on Sunday October 8 2023 at 730 pm had her mother there waiting I assume as a ride home well she was assuming my daughter and friend were there to plot a theft ring, kept saying over and over that’s how it starts they come in two then two more come in and they rob the place and was playing security for the store! I am very upset at the fact that you allow people who are not employees there and are allowed to speak about customers that way! Never going back

I didn't catch her name, but the girl at the counter was extremely helpful and provided excellent service. She processed my transaction lightning fast, and I was in and out of there in no time at all. Thanks again!

I hope I have no problems in the morning I bought a game at 8: 48 pm and got home to open it and there was no disc and it was past 9 so I couldn't go back up there

They show opened on Sunday from 12 to 8 but when you show up after driving an hour at 2pm they are completely shut with no warning to customers whatsoever. Literally been sitting here for 10 minutes and about 8 customers have driven up looked at the locked door and drove off. This store needs new management big time.

Bought a ps5 about 4 days ago… my controller is broken and I have to pay $53. I’m sure someone knew it was broken before I bought it and failed to tell me. Be careful what you get from here.

Do not recommend at all. Went to return a defective product with original tags, receipt, and card used to purchase. The employee (glasses, always uptight) flips over to look at all the fine print policy procedures to find a reason not to take my return.

We were having difficulty finding some electronics necessary for our YouTube filming setup, and the staff here was very helpful in helping us to find what we needed. Great job!

I had gone to the location on Frankford Ave and there was a note stating they would be back at 5. I was'bt going to wait in the truck for an hour so I went to the other side if town, since they were the only other location with what I was looking for in stock. They were nice and got me out quick and proper. Was happy with that location.

Excellent place to find gamer products, occupied a game drive for xbox in other places it was very expensive but here it was at a good price I always recommend seeing the prices first here and then in other places