Garlyn Shelton Imports, Temple TX

I had a very pleasant buying experience here. The sales rep was very detailed and very patient. They helped me with every step of the purchase process. The store manager, Bobby, and the finance manager, Terry, also helped me very much explaining the finance details and getting me a great value for my trade-in. The service team is extremely responsive, I had a call with Tyler and had a high impression of him. Bobby gets personally involved if the customers have concerns. I feel the entire team is very reasonable and very helpful overall. Thanks a lot, Garlyn team. You all take good care of your customers. I drive 1 hour to come to you because I trust you.

Go see Tyler! He definitely had patience with me as he assisted me get the best deal. I am grateful for such a smooth transition. Thank you, Tyler!

Have dealt with their service department on multiple occasions at current and past location on 3 different BMW’s we have owned. Each time dealing with service I am extremely disappointed with customer service aspect. I currently have free maintenance service due to buying new BMW from them, but after scheduling appointment for 10 yesterday, being told by person who answered phone and schedule appointment to pull into bay and wait in vehicle (they would come out according to her), it never happened so my husband walked in, leaving vehicle there for scheduled maintenance, which I was told on phone call would be 1 1/2 to 2 hours (reason I asked for shuttle service, which I ended up not using since my husband was available), then not receiving call about vehicle by 3, so I texted service representative, no reply, then called at 4 to find out what was going on, only to be told that they where only starting the oil change, car finally finished after 5pm, all said, will drive to Austin and pay for the service on my car. Like I said, multiple experiences with them, 2nd on brand new BMW, none have been good. If I was closer to San Antonio I would continue to use them, but Austin is close enough and they are extremely helpful too.

Sorry if this should be under their BMW store specifically, but first place I came to for review. Nissan service not much better since my husband’s vehicle was a Pathfinder that was new from dealership in New Braunfels and moving up here we moved our service to Garlyn Nissan.

Was driving down 35, hit a retread in my XC60. Luckily, I was an exit away from this dealership. Drove there, and, early on a Saturday morning, they had my car checked out and safe to drive in just under an hour and a half, with the tech even coming out to show me what he did and what needed to be fixed later. Erika and Donovan did an EXCELLENT job at getting us back on the road quickly, and for a far lower price than expected.

Best Experience EVER buying a Car! I got the one I WANTED not the one the bank said I had to take. Thank you Anna Secrest! Best damn sales chic in all of Texas! Taught me thing or two in my time! Go Garlyn Shelton for the best price on my Atlas and the protection package- You got you one heck of a girl there! <3 yall!

Purchased a vehicle here and couldn’t be happier. Keith Froehlich was very friendly and helpful throughout the process. Great sales team!

We bought a Ford F-150 and loved the service we received. Mike Teague was awesome!